Healthmark Regional Medical Center

I was at the clinic across the driveway from the hospital on a Friday. I was told I had a double ear infection and was given 2 shots and 2 scripts. Two days later my face is swollen and I am in lots of pain. I can hardly swallow, talk, or eat. I go to the ER and as I am being assessed by an RN she proceeds to ask me what I think they could do to help me! I am thinking are you kidding me did you just ask me that question?? I told her I wanted her to do her job and treat me!!! She rudely tells me to follow her and sit in the chair in the room because clearly it would be too much trouble if I laid on the bed for her to change the sheets. I wait for the doctor to come in and he examines me. He tells me my ear looks good but he thinks I have mumps based on the symptoms and the way my face looks. He tells me there is nothing he can do but manage the symptoms. I am good with that and understand mumps is a virus. I am explaining to him how painful it is to talk, swallow, and how I haven’t slept in days because of the throbbing pain. I have used ice packs for the swelling in my face, and have taken Tylenol and Advil for the pain. He told me to just take the Advil and he will give me a mild sedative to help. He then stated he would give me a different antibiotic to help as well....knowing mumps are a virus and antibiotics won’t help. The next thing I know I am being handed my discharges papers, only to see antibiotic is all he gave me because he was too distracted about the tv’s being messed up and he couldn’t watch his football game. I am sorry but patients come first and while I am not dying I am in lots of pain from whatever it is I have. Patients should come first and be treated with the utmost respect no matter if you feel they are sick! This hospital needs to get it together!!! I will NEVER be back nor will I take any of my family members there!!!!

I brought my six year old daughter in after picking her up from school with a sudden high fever and vomiting. When we arrived to the ER she was losing consciousness. In a moment of extreme fear and uncertainty, Dr. Quinones, and nurses Dexter and Beth sprung into action. They were fast on their feet, and calling out orders that were executed quickly and efficiently. Within an hour they had her fever down and she regained consciousness. I could feel their relief along with my own. Too often medical professionals are detached emotionally and you feel as if you're in the presence of strangers. This was not my experience with this group of excellent people. Although they remained professional, I could feel their genuine care and concern. It made a world of difference and I'm forever grateful.

Keeping in mind they are a hospital so things are already stressful and worrisome. A family member was taken there recently due to a major health event. The people at the facility were as professional as any I have ever dealt with. We were kept informed as things progressed. Asked questions trying to determine what was going on while listening too us even when we did not know all the answers. Everyone was extremely caring and went to extraordinary measures to keep us informed. We came in at the same time that three other ambulances had brought in patients. A steady stream of patients were also coming in the door. I really can not imagine what it would be like for the area without the facility. While they are not a trauma center, for what they do, they are doing a darn fine job of it and I am glad the service is available. I know some were upset about wait times, but medical care is administered as it should be, in priority of need, not arrival. And since ours was one of urgent need, I was glad that is the way it is done.

I have never had such a bad hospital experience left here last week aftet they told me i had no pinched nerve at c6 and c7 so i left and went home, woke up this am no feeling in my left arm and the disc is literally deteriorating betweeen c6 and c7 and i may need surgery NEXT week! This hospital and staff need to be sued or just closed down you are literally causing life threaten problems because you tell people nothing is wrong, let me add that a friend went here was told they had a URI and it was pneumonia!

rhank you for your quick and friendly service while visiting my mom from Portland, Oregon. You were a true life saver 😊😊 not even close to the other experiences I read on here. Keep up the good work!