Heart of Florida Regional Medical Center
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feedback about Heart of Florida Regional Medical Center
My husband and I came down to Florida from our home in New England to visit my grandparents who are come down here for 2 months each year. My grandfather started violently shaking, sweating, and vomiting last night. He has a history of some serious medical problems so we rushed him to the ER. They got him in quickly and I thought that we were off to a great start. Well, that is where it ends. Over the course of 4 hours they did a full workup on him, with very little information on what was happening. They finally said that they think they spotted some pneumonia on his chest X-ray and they’d need to keep him overnight. They promised he’d be given a room and a bed upstairs. My husband, grandma, and I went home to go to bed. When we woke up this morning we found out that my grandfather did not receive a room and a bed until almost 6 this morning, nor had a doctor been in to see him since 3am. He was feeling much better and his vital signs were good so he wanted some answers and to get out of there. A doctor did not come to see him until 1:30pm....that is almost a full 12 hours from the last time a doctor came to see him. The doctor told him everything looked good and he would be discharged (apparently he just had severe dehydration). It is now 6pm, he is still sitting in a hospital bed, needles in his arms, and he has yet to be discharged. There is zero sense of urgency in this hospital, and nobody seems to have any answers. We come from New England, where healthcare is top notch and the patients are a priority, this hospital could learn a thing or two from them. Finally, the worst of this, is that 3 different people told my grandpa if he left against their will he would have to pay out of pocket because insurance wouldn’t cover it. That is a blatant lie, and if any doctor every tries to tell you that they are being dishonest with you. We even called the insurance company to confirm that, and they assured us it would be covered even if my grandpa left on his own. Stay away from this place.
Before I went in, I heard negative things about Heart of Florida Medical Center; however, I had the best care I have ever had in a hospital. The staff was courteous, caring, friendly, and competent. The food was tasty and the correct temperature: the hot food was hot and cold food was cold. I will be returning for my second knee replacement surgery in late April and have no concerns about the type of care I will receive at Heart of Florida. They are excellent!
I wish I could rate this hospital negatively. I could not imagine having a worse experience with the staff here if I tried. The nurses and doctors here did not make an effort to do anything with any sort of efficiency, most evidently when it came to sharing information about my personal tests, medications, and why they were administering them. Communication was almost non-existent and frustrated me to tears at multiple points during my stay. Most annoyingly, when trying to ask for explanation for why I had not received results back, or even why I had waited hours to be discharged, I was always met with confusion and told that there was always two or three more individuals that had to be consulted to answer yes or no questions. When I would finally get to speak with my doctors, they would breeze in and out of the room, staying for no longer than 5 minutes, again, deflecting they had any decision making power, and disappeared for the rest of the day. I would ask for paperwork, be told that it was being filled out, and five hours later, find out that still no orders had been put in for my request. I understand that hospitals a busy places, with staff that have many important jobs to do. But I am left feeling less like I received any medical care for my illness, and more like I was purposely ignored and kept in the dark for as long as possible to rack up a higher bill. Seeing as I am still sitting here, waiting for someone to finally bring me my release papers and, I would definitely say to anyone considering this absolute joke of a hospital, please go somewhere else if you have the means. Do not subject yourself to the frustrations of this place, get quality care and don’t waste your money here.
Not clean. Leaky faucets. Building not maintained well.
Not impressed with some staff.
Most nurses are great and very nice. Not impressed with some of the doctors. Will not come back if my primary agrees. Needs to be more clean.
I went downstairs to go to the vending machines, they tried to drag me back to my room... When I refused and said this is America and i had that right, they called the police and forced me back to my room... This isn't America any more, you got the money to buy sleazeball lawyers, you can make your own laws... Make America Great, my A$$..?