Highlands Hospital

This place is an absolute joke! Staff are disrespectful and do not listen and then play dumb with you acting like they don't understand! I had a person tell me something then tell the director of er something totally different after I repeatedly asked the same questions to verify the information was correct. I have been sitting here now for going on 4 hrs and they say they are waiting on approval from insurance. Not to mention in those four hours I asked probably every hour to see how much longer it will be "I'll check and get back to you."another hour goes by still nothing.

Waited 2 hours in the room, without even seeing a nurse or doctor. And the er was almost completely empty.

I was here this morning for 3 tests in 3 different departments. The staff in each of these departments were very courteous and pleasant, experienced and helpful and treated me very respectfully. They were very punctual and I did not have to wait long between each test. And I really enjoyed the complimentary cucumber water in the waiting room area - it was very refreshing and very healthy. The staff in the registration area were also very friendly and helpful. In fact, they remembered my name and spoke with me personally as I was leaving. I will not hesitate to go back here in the future if I need to have any other tests performed. I give them a thumbs up.

This hospital is a bad place two be the staff are mean and there emergency department is out of the stone age where patients have no privacy at all. And there mental health 1 and 2 the staff treat the patients like children they have two fill out there menus with a crayons. I give highlands a vary deplorable ratting.

The best hospital in all of Fayette County. They know how to take care of you better than anyone else