Highlands Hospital

Waited over 4 hours in the emergency room while my husband was bleeding. The entire waiting room was filled up with only 2 or 3 seats left out of the whole room. Everyone arrived after my husband, but he was the last one called. I understand ppl in more critical care should be seen more immediately, but considering he's been bleeding, a wait that long is ridiculous especially when others arrive after him and leave before he is even called back. We will never come here for care again and we will never suggest anyone ever come here either.

I've had two procedures done here in the last two months and I must say what a professional, respectful and energetic staff. Keep up the good work Pain Clinic. Coe and Cindy were amazing nurses!!

From the lobby greeter, to the ICU STAFF.. They treated us like gold. Very very kind people. Loved our nurse! Wonderful rooms, very nice atmosphere considering

I was told to be at the same day surgery area at 5:00a.m. for a 7:00 a.m. surgery(the time was also written on my paperwork) When I got there, I was told that my surgery was scheduled for 10:00 a.m. I showed the staff that my paperwork clearly said "arrive at 5:00 a.m." A member of the nursing staff came out and said that she would let me know when the doctor come in. They call me to the back at 6:18. They took my vitals, I changed into the gown, and she put in an IV. I sat there waiting and waiting and waiting. The doctor finally comes in at 9:06 a.m. and says they will get me soon. They did not come to get me for the surgery until 11:03a.m. Oh, and no I don't live in Birmingham, I live 6 hours away. I hope I NEVER have to come here again. Also, my first visit, there was a conflict with getting the time of my appointment. I talked to three different schedulers only to get put on hold and then told they would call me with my appointment time. I had to call them 3 days in a row to finally be told the time on the third day, the day before my appointment and again I don't live in Birmingham.

Absolutely terrible! We got to the appointment at around 10:00 and didn’t leave until until 1:45!!! No one apologized, no one told us anything about the apt..we were called about an hour before to come to the apt! The only reason we came was because the apt was required for a Birmingham Fire department requirement for an injury after a fire! No one was attentive. No one spoke except for one lady at the front desk in the workplace area at around 12:45! Highly dissatisfied!!