Highline Medical Center

The ER staff need to go back and reflect on what it means to be a healthcare worker. I can't believe the attitude these nurses and doctors have. I honestly feel bad for them that they all seem so miserable. I'm so thankful for the proper training and education I received in nursing school because I would never treat my patients like they do. They were honestly annoyed anytime we spoke to them about anything. Just completely disgraceful to their profession.

The ER manager Steve, only made excuses and was argumentative. Instead of taking a great opportunity to do something productive, he actually argued saying "all the bad reviews on here and on yelp are over a year old". Either he has no clue how his customers feel or he doesn't actually care. The reviews on every media platform speak for themselves Steve.

Take your loved ones elsewhere, this is not a choice I recommend to anyone. Highline Medical Center needs to completely replace management and directors if they want to come back from this death spiral, at the very least you could start my listening to your well informed customers. Just a thought.

Don’t go here.

I admit to being largely ignorant of the medical field, but asking for help when you need it shouldn’t be so difficult, and the whole process here leaves me feeling angry and taken advantage of.

After attempting to have my issue taken care of at an urgent care, they informed me that they didn’t have the capability of diagnosing or treating abdominal pain, and I should go to an ER. I came to this one on a friend’s recommendation.

From the receptionist checking me in, to the med tech who performed triage, to the nurse who much later saw me - I said “I am here due to intermittent severe pain in my abdominal wall, I see that there are a lot of people needing treatment, and I’m not sure if this is an emergency - can you please put me in contact with a doctor that I can make an appointment with”.

The young receptionist didn’t know how to answer and said talk to triage.. The triage tech’s canned response, during our 3 minute conversation was “If you don’t want to be treated here, you can leave” to every attempt at gaining logical help in who to talk to about getting my issue treated, while not involving an overloaded ER.

More than 7 hours later a nurse took my blood for a blood panel (5 minutes) the doctor poked at my stomach with her finger and talked (10 minutes) and they x-rayed my abdomen (5 minutes) they did not give any medicine except to say I should pick up extra strength ibuprofen.

They confirmed that they did indeed take my insurance - and sent me on my way. Several days later I get the bill showing that they billed my insurance company almost $4,000 ($2700 of which was just for the time of the people involved). It also said that I was responsible to pay 50% of it.

I don’t care if every person you hire graduated Harvard, and take baths in liquid gold before treating each patient - none of the individuals there should be billing over $100/minute.

And in what other industry can you sit and talk with a competent potential client without providing them an estimated cost of services, then surprise them with a bill for thousands of dollars?? It seems like we need a “truth in medicine act” just like what happened for the mortgage lenders.

This is the closest emergency room to my home, when something serious does happen - I will be insisting on going elsewhere.

I recently had surgery here and couldn’t be more impressed by the staff! Everyone is so friendly and compassionate! Dr. Archibald is fantastic and the nurses- especially Karen R. And Christine went above and beyond expectations! Even though their computers were down for part of the time- they moved things along in a timely manner. I highly recommend this hospital and am grateful to have had such a great experience. Thank you to all who work here:)

Came to hospital for pneumonia and leg giving out wheelchair to 1st floor and ignored staff was completing on whether to Tek my wheelchair . People came in and was seen these people we're just for common cold and I sit here in pain . The staff is non caring and rude as hell . No one came check mi in lady downstairs was helpful but lied to when she refused to Tek mi out of wheelchair and was told emergency would Tek care of mi ..I tell you very unprofessional prat customer service is third party service which transfer you to emergency room and all they do is lie and appease you that you will be in room none come just keep calling customer service until some reaction comes... worst hospital

We have been to this emergency room twice. Once in 2015 and again 3 months ago. Today, we received a notice from a collection agency regarding an outstanding amount. Note that we have never received a bill in the mail, nor a phone call from Highline's billing department. When we called the billing department, we were informed that we also had an outstanding amount from 2015. Yes, 2015. Again, no bills, emails or phone calls. We were told that we should check with our Post Master (even though we receive all of our other bills and mail). After multiple transfers and required authorizations. We finally found out that they had the wrong address on our account. Oddly though, they had the correct phone number. Again, we never received a phone call regarding any outstanding balances. I would think in the normal course of business, if a mailed bill goes unpaid, a phone call would be made to follow up and get payment and to confirm the account details.