Highline Medical Center
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feedback about Highline Medical Center
I recently had surgery here and couldn’t be more impressed by the staff! Everyone is so friendly and compassionate! Dr. Archibald is fantastic and the nurses- especially Karen R. And Christine went above and beyond expectations! Even though their computers were down for part of the time- they moved things along in a timely manner. I highly recommend this hospital and am grateful to have had such a great experience. Thank you to all who work here:)
We have been to this emergency room twice. Once in 2015 and again 3 months ago. Today, we received a notice from a collection agency regarding an outstanding amount. Note that we have never received a bill in the mail, nor a phone call from Highline's billing department. When we called the billing department, we were informed that we also had an outstanding amount from 2015. Yes, 2015. Again, no bills, emails or phone calls. We were told that we should check with our Post Master (even though we receive all of our other bills and mail). After multiple transfers and required authorizations. We finally found out that they had the wrong address on our account. Oddly though, they had the correct phone number. Again, we never received a phone call regarding any outstanding balances. I would think in the normal course of business, if a mailed bill goes unpaid, a phone call would be made to follow up and get payment and to confirm the account details.
I am writing this review from a hospital bed in the hospital. Hence the secrecy in identity.
The nursing staff I have dealt with so far have been friendly and helpful, except for a few . The doctors, on the other hand, have been rude, secretive, and unprofessional. They will not spend more than 2 minutes speaking to the patient. Unfortunately, I have another day of being trapped here. I will NEVER return to this hospital. Had I been able to drive myself, I would not have come her in the first place.
Very good Staff their triage personnel were very good and very comforting. The nursing staff in the ER room did a great job. Dr kept me informed during the whole process. Explained what was going on during my care. Made me feel comfortable.
I would like to inform everyone that your hospitals caferteria worker, Cathleen or Catherine, is the rudest operator ever. After ordering my food, she says "you can hang up if you want", trying to provoke me into an argument, then continued too say "go ahead, slam the phone!" I informed her that would be out of my character. She needs to understand the customer / patient relationship. She stressed me out more than the hospital stay&the second night staying there I heard CNAS and nurses discussing me in a negative way and none of it was to be medical.
But on the otherhand the nurses Carla, Rama, Monique, were awesome and the CNAS named Amy and Zora were excellent.