Highline Medical Center
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feedback about Highline Medical Center
I recently had surgery here and couldn’t be more impressed by the staff! Everyone is so friendly and compassionate! Dr. Archibald is fantastic and the nurses- especially Karen R. And Christine went above and beyond expectations! Even though their computers were down for part of the time- they moved things along in a timely manner. I highly recommend this hospital and am grateful to have had such a great experience. Thank you to all who work here:)
We have been to this emergency room twice. Once in 2015 and again 3 months ago. Today, we received a notice from a collection agency regarding an outstanding amount. Note that we have never received a bill in the mail, nor a phone call from Highline's billing department. When we called the billing department, we were informed that we also had an outstanding amount from 2015. Yes, 2015. Again, no bills, emails or phone calls. We were told that we should check with our Post Master (even though we receive all of our other bills and mail). After multiple transfers and required authorizations. We finally found out that they had the wrong address on our account. Oddly though, they had the correct phone number. Again, we never received a phone call regarding any outstanding balances. I would think in the normal course of business, if a mailed bill goes unpaid, a phone call would be made to follow up and get payment and to confirm the account details.
Very good Staff their triage personnel were very good and very comforting. The nursing staff in the ER room did a great job. Dr kept me informed during the whole process. Explained what was going on during my care. Made me feel comfortable.
I was a bit nervous going in with such a low rating.
Let that be a lesson to not avoid a place based on ratings until you have experienced it for yourself.
I went into the ER at approximately 6 p.m. Wednesday, it was packed full of people wIting .
I got checked in and about an hour later I was called into triage. After that about 30 min later they called me back to a room.
I encountered about 9 staff members ( I had to be seen by multiple technicians), was there long enough to have 3 different nurses over the night.
I have never felt more assured, safe, and hopeful as I did at these ER. Every staff member was amazing!
Everyone was super nice and was very willing to make me as comfortable as possible.
The doctor was very detailed with his information.
I did not feel rushed even though he was very busy.
I hope everyone's experience here will be as good as mine.
This how Highline emergency team responded to a mother and her 3 children all under 12 years old, who was brought in by ambulance after they met a serious car accident, and they made them wait wait for 40+ minutes. And after a concern was shown and asked why, this is how they responded. “Leave”.