Hillcrest Baptist Medical Center



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(254) 202-2000
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Consumer feedback about Hillcrest Baptist Medical Center

Heather Shelton
Heather Shelton

1 out of 5 stars

posted 3 months ago

The standard of care here is terrible. Services requested by the doctor were not rendered by the nursing staff, and nurses would ignore the patient’s family when asked questions (they would pretend not to hear you and walk away). Do NOT bring anyone you care about here. The nurses/aides will leave them in the bed, and let them languish.

Angela Hicks
Angela Hicks

5 out of 5 stars

posted 9 months ago

Just had my baby and the nurse Michele B. In the baby ward is just amazing and fantastic! I had my daughter here in 2016 and it's been like night and day. The nurses from then acted like total jerks and refused to even speak with my dr about pain management for my section pain. The only problem i had this time was I asked the anesthesiologist to please give me medicine for my anxiety so I didn't have a panic attack he swore up and down I could but him in the nurse refused even tried to force the spinal on me without the medicine I ended up freaking out and having to have general anesthesia and missing my son's birth. Other then that this hospital is trying to do a turn around for the better!!

Chastity Nyander
Chastity Nyander

5 out of 5 stars

posted 11 months ago

We have seen the same pediatrician for 20 years. Very nice office.

Savanah Allen
Savanah Allen

4 out of 5 stars

posted 8 months ago

The staff is awesome even with hard headed patients

Anthony W.
Anthony W.

1 out of 5 stars

posted 2 years ago

Stay away from the ER, if you want to be treated like a human being.

Went to the ER as advised by my family doctor to have some tests performed due to some health concerns.

During the visit, the doctor asked my husband and myself 5 times if we had HIV, and another 4 times if we had cheated on each other. Yes, you read that correctly; after clarifying that we do NOT have HIV and we do NOT sleep around, we are repeatedly asked the same questions.

Called the next week for test results as instructed, and was told by the ER nurse that there wasn't anyone in the hospital who could read my results and to call back later. When I questioned how such a large hospital could be out of nurses, the lady informed me that she didn't have time to argue with me and hung up the phone.

Naturally, I filed a complaint. I was told someone would contact me to further help with the situation. A few days go by, and I get a call from the hospital stating my results were ready. This person never clarified that they were calling on behalf of my complaint.

After waiting another 2 weeks for a callback, I contacted the com plants department and was informed that they already contacted me about this issue. When I clarified that the person who called me gave no indication whatsoever about my complaint, they said that same person could call me back again, later......

Are you kidding me? My husband and I get interrogated about our monogamy and HIV status, I get hung up on, and this is the best I can get? A random call from someone saying "here is your test results"?

I should have learned my lesson after my last visit a year ago; Apparently asking for assistance standing is a big no-no, even after they pump you full of morphine. Nurse just stepped back and held his hands in the air as to make sure he didn't touch me. Thanks for that.

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