I was treated in the ER this week, the staff were wonderful at easing my nerves despite the amount of pain I was experiencing. Specifically, Tama Dudley NP has a very calming presence and it was easy to tell her what was going on and trust she was going to take care of my issues. Nurses Felicia and Robin were most likely angels in disguise, Felicia gave a seemingly painless IV, she put most IV techs/phlebotomists to shame. Honorable mention goes out to the phlebotomists who gave excellent morale support, radiology department staff, transportation tech, and front desk staff who were very friendly during all of my interactions with them.
I was unable to leave five stars because the bathrooms in both the waiting area and patient room were not as clean as I would have expected in a hospital. This is likely easily remedied:
1. Toliet seat covers
2. A plastic/metal table or side cabinet or shelf in the waiting area bathroom near the toilet to place specimen containers.
3. TWO clothing hooks in the waiting room bathroom. One in the patient bathroom (one for a purse and one for a sweater; I hung my belongings by the door hinge!)
4. A small shelf in the patient bathroom for specimen containers.
4. Scheduled hourly cleanings, 30 minutes during heavy traffic with an initial sheet on the door.
With all of that said I really appreciate all the kind and thoughtful care I was given at Hillcrest Emergency Room in Claremore this week, Thank you!