Hillcrest Hospital South
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feedback about Hillcrest Hospital South
Our grandson was born at Hillcrest South in August 2018. What a great experience. The nurses in OB were fantastic, professional and welcoming to the entire family. He had to eventually be delivered by cesearean and they were reassuring to our son and daughter-in-law, and we all felt that Mom and baby had great care. Once in a room, the nursing staff was attentive but let Mom, Dad and family bond with the baby, and never limited visitors at all. Really appreciated the great care and professionalism. Thank you Hillcrest South.
Very cold people over there. The nurses are very insensitive and they don't care. They also don't practice "informed consent". The whole hospital was filthy from when you first walk in to the hospital room. ( the emergency part) it smelled like blood and urine. The floors were filthy! Don't go there unless you want to get sick!!
Took a relative in for a simple endoscopy (30 min allegedly). 3.5 hours in so far. Finally out, and the first Nurse we see is so obnoxiously rude that I had to leave the room. I asked a simple question. "Can she have a drink of water.?" And was talked down to, and told we will get to that in a while. I thought they worked for the patients, and we're concerned with how they felt. But apparently it's more about doing what we are told. What a horrible interaction. Hillcrest on Utica is an actual real Hospital, that tales care of their patients. This place has been a nightmare. You are on there time, and how dare you ask a question. Disappointing to say the least. Trust me. Go anywhere else.
Recently had my forth child here. My name is Heather. I had the absolute best care for my post pardon. When I say every nurse and staff I mean ALL of them were awesome. Sweet and fun and comforting. Great with baby and I. I had a lot of fun with them and miss them already. I have complained about ER several times and how I wasn't treated for my migraines in labor and delivery which lead me to being in bed 9 months pregnant for almost a week straight and having to tend to other children. I was very unhappy with nothing being given to me nor the ER treating me fast enough after being there for 6 hours. However my experience on the PP floor was much different and I couldn't of been more happy with the care I received. Very professional and helpful. Medication did take a long time to get. My meds were never on schedule and sometimes an HR late. But other than those things I was happy with my stay. They took great care of baby and I.
This hospital is still in the 1970's with little to no technology devices for the nurses/doctors. We arrived in the ICU and was treated with great respect. They later moved my husband into a semi-private room with an individual that continually yelled (my husband had suffered a stroke). We have extremely good insurance and asked for a private room and did not receive. The television in the room was an older CRT model and did not have a good picture. The décor and the common areas are in need of repair/updating. Homeless people were walking in and out. I reported one and the security ushered him out. I had to walk the menu for my husband to the dietician only still receive the same bland fare. With such out dated technology (written hand notes and relaying to the nurse's), often one hand did not know what the other hand was doing (orders were all over the place). I wish this place would appreciate the hard work that their staff/nurses/doctors do and bring it up to today's technology world. They are working on the façade of the building when inside it is in need of updating as well. My husband was released by transport to a rehab facility yet today I received a call from the Neurology Department asking for him to come in today and get checked out. Very irritating!