Hillcrest Medical Center
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feedback about Hillcrest Medical Center
Personally witnessed an entire floor full of mothers and newborns void of any nurses, doctors, or qualified personnel to monitor patients for over an hour, this is negligence of the highest form multiple of those mothers were designated High fall risk and were not monitored instead told to take care of their children themselves if they have no family or friends there to help, without any help or supervision from any personnel, during the time there were no nurses or doctors on the floor more than three patients went without running iv pumps for their fluids which are extremely important for recovering from labor especially a cesarean. I expect President Kevin Gross to acknowledge the negligence under his leadership and correct it or be publicly seen as negligent himself and unfit to run any hospital anywhere in the world.
The way this place is run is a joke. My husband had surgery two days ago. His surgeon is wonderful, however, the incompetence and rudeness we've experienced ever since has been beyond ridiculous. After his surgery, the discharge nurses were more concerned with shoving him out the door than his well being. On top of that, I had to take him back to the ER a few hours ago and had a HORRIBLE experience with Etta, the receptionist. She was extremely rude, condescending, and was muttering words in a hushed tone about me right in front of my face to another employee. For what? Trying to get my husband taken care of the RIGHT way and being upset given the circumstances because of the poor prior experiences. We ended up leaving and going to the south location which still isn't at the top of my list, but worth the trip because it's at least a step up from the main location. I wish there was an option to leave a zero star review because they don't even deserve a one star. God forbid we need to go to the ER again anytime soon, but if it does happen, I don't care if I'm right there on the property, I'll call/go somewhere else.
All of the staff was awesome even the ones not taking care of my Mom! She was in there for a week. We didn’t have a single issue with any doctors, nurses, techs or any other staff members. They all made sure we had everything we needed at all times even though the floor was super busy with a lot of patients! It was the best stay at a hospital we’ve ever had! Also, the food served to the rooms was the best hospital food we’ve had!
I can't say enough good things about the level of care and compassion my father has received at Hillcrest. Never before have I encountered the teamwork and expertise we experienced with the stroke and ICU departments. Thank you thank you for the awesome job during this stressful time for my family.
Billing nightmare. They kept telling me the Dr. office had submitted the wrong paperwork to insurance. After 5 months of insurance denials (after a pre-approval for the breast mri), and 30 calls later, it was determined the mistake was Hillcrests.
Insurance kept rejecting back to Hillcrest, and they would rebill identically. 30 days later it would be rejected. They would again, rebill identically without double checking any paperwork.
What a waste of hours for staff at my breast specialists’ office, myself, and BCBS staff.