Hillcrest Medical Center

This is specifically for the Emergency Room. I'm giving it a 2 simply because the front desk person and the triage nurse were so nice. I took my dad there for treatment. He's 88. After he was triaged at a level 2 (level 1 is most critical, then level 2, and so on), we were sent back to the waiting room, where we waited for 3 hours! We decided to leave early because he was feeling somewhat better. If he has another episode, we'll go to a different ER. I don't know why they were so busy today, and but there were so many ambulances coming in and out, that I figured we would never get a bed. They did eventually open an area to treat those who were less critical. That seems backwards to me... seems like the more critical should get treated first. I don't blame the staff, this would fall completely on administration. They either need to divert patients somewhere else, when it's this busy, or get more staff and beds or figure out a more efficient workflow. One thing that would help is knowing how much longer it would be before you were assigned a bed. If we had been told that we would sit there for more than 3 hours, we would have gone to a different ER. It seems to me, that if you are really in critical condition you should try a different Emergency room.

I made a visit to the ER, I was not trying to get anything that I did not need. I was just discharged. I honestly was not feeling well. So I took some time to gather energy before I got out the bed. I had my two foster children with me that are toddlers. They sent the security to come rush me out the room after they charged me $1600 for some advice to buy over the counter medication. I will be calling my insurance company to complain about this experience.

Personally witnessed an entire floor full of mothers and newborns void of any nurses, doctors, or qualified personnel to monitor patients for over an hour, this is negligence of the highest form multiple of those mothers were designated High fall risk and were not monitored instead told to take care of their children themselves if they have no family or friends there to help, without any help or supervision from any personnel, during the time there were no nurses or doctors on the floor more than three patients went without running iv pumps for their fluids which are extremely important for recovering from labor especially a cesarean. I expect President Kevin Gross to acknowledge the negligence under his leadership and correct it or be publicly seen as negligent himself and unfit to run any hospital anywhere in the world.

The way this place is run is a joke. My husband had surgery two days ago. His surgeon is wonderful, however, the incompetence and rudeness we've experienced ever since has been beyond ridiculous. After his surgery, the discharge nurses were more concerned with shoving him out the door than his well being. On top of that, I had to take him back to the ER a few hours ago and had a HORRIBLE experience with Etta, the receptionist. She was extremely rude, condescending, and was muttering words in a hushed tone about me right in front of my face to another employee. For what? Trying to get my husband taken care of the RIGHT way and being upset given the circumstances because of the poor prior experiences. We ended up leaving and going to the south location which still isn't at the top of my list, but worth the trip because it's at least a step up from the main location. I wish there was an option to leave a zero star review because they don't even deserve a one star. God forbid we need to go to the ER again anytime soon, but if it does happen, I don't care if I'm right there on the property, I'll call/go somewhere else.

My husband had open heart surgery, shout-out to Dr Tharakan and his team as well as all the staff at Hillcrest, everyone was so amazing. They were on top of everything he needed. They did an excellent job at repairing a quadruple by-pass. He was up and going the next day (slowly, of course). My husband had surgery on a Tuesday by Sunday, he was ready to go, (and if he wasn’t they would have made sure he stayed). His wounds are healing perfect. Thanks to All the Wonderful friends and family that prayed for my husband, I realize that’s where it all lies with God and guiding these wonderful people. We had the “Rock-Star” of a surgeon and his team, all amazing. Before his surgery, the nurses and doctors came to talk with my husband and family to explain what exactly was going to happen. They kept me updated every hour to hour and half and when it was over Dr Tharakan came out and explained how the procedure went. It’s amazing they save lives everyday. They were Amazing and helpful. Also a big Thank You to Hospitality House, just across the street, that prayed for my family and gave us a nice apartment to stay and feed us dinner every night. I had my grandbabies with me and they had gift bags with toys and art supplies, that kept them busy for hours. For such a traumatic event, they made it as smooth as possible. Thanks so much that I get to continue to make more wonderful memories with my husband of 33 years.