After being transferred to Hillcrest, we met my husband's Nurse and got settled in. 4 1/2 hours later, my husband had not received meds, food, labs, or a visit from a doctor. I went to find the nurse only to find out that she, nor anyone else, had confirmed with his surgeon or the staff doctor that he had arrived. There were Zero Proactive actions taken by the staff to begin my husband's care. We paged the surgeon ourselves and after having a pointed conversation with the nurse, she paged the staff doctor. The surgeon called and ordered pain meds and food ASAP. I spoke with the Nurse again after she had spoken with our surgeon and she said that she was putting the orders in right then. Fifteen minutes later, I spoke with the Charge Nurse, then spoke to our Nurse again - Only To Hear, "I'm putting the prescription in right now." REALLY?!? I believed her the 1st time, but this time I had another very pointed discussion with the Charge Nurse about the service we were receiving. No person should have to sit in a hospital bed and have a nursing staff not seek out, or question why, a patient has no orders. We will not go back.
I also took pictures of the Ice/Water machine because it was absolutely disgusting.