Hilton Head Regional Medical Center
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feedback about Hilton Head Regional Medical Center
I received very good care. The nurses and PA's we're good also. The doctor did a great job.
I am very disappointed in the service. I wanted to put my son on Acutane as he is an 8th grader with acne and very embarrassed about it. His first appt they said the plan was to get him off the meds he was currently on and after a month, they would write the prescription. My husband and son went to the appt yesterday. After an hour and a half wait and $50, the nurse looked at him as said, "Yep, you're getting better" and sent them on their way. I called the office today to remind them of the plan. I was not able to actually speak to Emily, just her nurse, but was told come back in a month and we will discuss. Very Very disappointing. My son prays for clear skin....bet they don't have teenagers who are embarrassed about their acne!! So, it kind of feels like a scam...$50, 1 1/2 hours, 2 minutes in the office. I would love to make $50 bucks for 2 minutes of nothing!!
By the way, where is the Doctor. I would really like to discuss the plan with him; after all, Emily is a Nurse Practitioner....and I am paying for a Doctor visit.
I have gone to Dr. Bundy several times and I felt extremely deceived when it came to charges and billing for my treatment.
The first time I saw Dr. Bundy, I went in for a biopsy for a skin condition I had for many years. I was very careful to ask how much the treatment would be, as I do not have dermatological insurance coverage, which I made sure they were aware of. I was given an exact dollar figure of around $350 for the biopsy, agreed to the price, had the treatment, and left. Several days later, however, I received a roughly $350 bill for the pathology report on the biopsy. Apparently, the price I was given by Dr. Bundy's staff was only for his end of the biopsy, despite the fact that I was never told about a separate pathology charge and specifically asked what the total cost would be before the treatment. I felt very deceived by this, particularly when this hidden charge basically doubled the total amount.
Giving him the benefit of the doubt, I went back to see him for the treatment of the skin condition which I was diagnosed with following the biopsy. The first treatment went well and I felt the charge was reasonable. I was relatively happy with the result, except for some redness that had developed at the injection site following the treatment, so I went back for a second treatment when it was necessary. I had the same treatment again for the spots that were left over from the first treatment but also pointed out the redness to Dr. Bundy, who simply told the technician to write down a type of medicine for it before he stepped out. He was in the room for all of 3-5 minutes. The technician then performed the treatment and that was that. However, on my way out, I found out my charge was more than double the first treatment for the exact same service. When I inquired about the increase in price, I was told that because I had asked him about the redness at the injection site from the first treatment, it counted as the treatment of two conditions, which is why my charge was so much more. Not only was the "condition" directly caused by his treatment (something I was never warned about prior), but the entire conversation about the redness took all of maybe 15 seconds and I'm not exaggerating. His staff even tried to tell me that the very localized redness, which developed at the treatment site (and only the treatment site) after they injected drugs into my skin, was not caused by his treatment but by something else. I guess they thought it was just a coincidence! Furthermore, I ended up buying a nearly $60 cream from him that he said would help it as a result of my question. Bottom line: his office charged me more than twice what I paid the first time for a 15 second question about a side affect from his own treatment! I think that’s a disheartening way to treat your patients.
I needed a refill on my prescription which I called in 3 weeks ago. The first time I was ignored. Then a week later I called in again and was told I need to make an appointment and they can call in a prescription to hold me over. Then we got hit by hurricane Matthew and my car was totaled. I called to schedule an appointment this morning but I can't come in for at least 2 more weeks until I have a car and they refuse to refill my prescription until I'm seen again. My last appointment with them wasn't even 4 months ago and they can't even call me in a prescription to get me through until I get a car?!?!
I really liked everyone before this and the staff was always nice but this service recently has been ridiculous and I highly recommend going elsewhere if you're on a prescription that you need to be on all the time.
They are way too busy to provide timely care to patients. I just tried to get a refill for medicine for my teenage daughter and was informed that she was past due for an exam. I asked for the first possible exam as she had run out of medicine yesterday (typical teenager...). Next appointment 25 days from now. Needless to say I asked for some samples I could pick up or a refill just to get us to the appointment but was told no. She would just have to suffer through her skin condition until they could see us in 25 days. Where is the logic or compassion in that?