Hoag Memorial Hospital Presbyterian

Went to emergency room and was admitted right away which was very nice. But other than being givin pain meds they couldn't have cared less what the cause was. They tried to discharge me with out even addressing the swelling in my face. I asked about it because swelling is not a side afftect of my nerve disorder. As the doctor was trying to discharge me said it wasn't swollen before? Actually yes, it was and had been the entire time and it was in my admittance papers, which were either not looked at or he never bothered to care to look at my face in the 3 seconds he stopped in. I'm out of state on a conference scared out of my mind. I was in the ER to be seen for my nerve disorder and a swollen face. So a few jabs of pain meds and see ya later best of luck. Was all I got. They honestly didn't care one bit about the "why" just how can we move this along. I understand the mission of the emergency room is to get patients stable enough to see thier regular doctors. But I was not stable. My fever spiked higher every time they checked it, the swelling in my face became harder. this has been documented and witnessed. So if I do end up in worse condition because I couldn't get back to a doctor back in Wisconsin in time. I want you to know what it looks like when you either stretch staff too thin, or you stop being patient centric.

Sad to say that I had an awful experience at Hoag. I went to the emergency room due to chest pain.. The nurses in the Emergency room were compassionate and caring. 100%. I was transferred to the heart floor and that’s when things turned south. My nurse had no compassion. Didn’t care about my pain or concerns. I think her name was Bre???? I hardly saw her all night. The CNAs were ok. Saw them 10 times than my nurse. I felt neglected and that my nurse didn’t have time for me. However I heard her in the halls gossiping all night. Hoag’s standards have failed me and god forbid this happens again I will go elsewhere.

Born in raised at this hospital I would’ve expected their billing department to be incredibly more together than it is their error in billing from June 2018 through progressive management one of the worst and most CD collection agency is known to the US financial system has no burden myself and my three daughters with the collection account that should have gone to Blue Cross Blue Shield and my full PPO. Host hospitals and miss management of billing should not affect our ability to live a normal life . After filing several complaints with the consumer protection finance bureau and now this evening the port of hospitals and accreditation I will fly out to make it right with every legal means possible and get the voice out about what hospital is really about not the patients but pure profit and ignorance

Because the ER lobby is beyond atrocious. An absolute embarrassment for patient care.

Very high class hospital with great staff.