I would love to say nothing but wonderful things about Hoag hospital as I was born there along with my brothers and cousins. It is a beautiful hospital with most of the staff being attentive, thorough and caring. However my low rating is for the staff in the ICU. My grandfather was extremely sick, not breathing on his own and would pass away after two days of being admitted. We were all preparing for this, saying our goodbyes at a time where albeit we were all very emotional, but all we expected from the staff was respect. However, the nurses monitoring my grandfather outside of his room were being incredibly loud. I completely understand that they were just at work and what was happening to our family was not personal to them, but the last thing we wanted to hear as we cried was loud laughter right outside of the room. They knew what condition he was in and they even looked at us with fake sad faces as we walked in and out, but never once did it occur to them to just be a little bit softer. They are surrounded by death all day and may have just grown accustom to it, but I would also expect them to have a heart. As people who work to help others, their empathy was nonexistent.