My wife had a hip replacement done on Feb 1 at HOI. Pre-op, surgery, hospital stay all were top-notch. I am now perplexed and severely disappointed in what just happened when we went back for our two week post-op appointment today Feb 16th. Yes, we were 15 minutes late for the appointment. Because we were late we were told we would not be able to see the doctor. The lady at the front desk told us the earliest she could reschedule would be in March. I asked to see the office manager and was told she had just gone home. This was a little before 11 AM - ???. We were given a number for a "scheduler" and were told she may be able to do better than March. I am perplexed that if the standard of care is a 2 week post-op visit why it would be ok to be turned away. I am disappointed as this is totally opposite from what our experience has been so far with HOI. I guess the lesson is don't be late no matter what.
I would have rated 5 stars if it weren't for this aspect.
I called the Hospital and spoke to the medical staff coordinator to report a Dr. who had put fraudulent incorrect information on the Hoag HOI website boasting of board certification that he does NOT have. The coordinator had an attitude when I spoke to her. I might add the hospital is "supposed" to verify all information a doctor puts down and apparently they did not VET this Dr. so she might have had an attitude because she did not perform her job? Anyway the website was "corrected" but it still had false information. I called the coordinator over 10 days ago and asked to get a call back and I have not heard back. This is BAD for a hospital to ignore a legitimate complaint. The hospital by failing to perform their job is actually indorsing this Dr. and his false claims which could cause a patent to go to the Dr. for care thinking they were board certified. I have called the CEO just now and to complain if I do not hear back I am filling a formal complaint with the state agency that oversees the hospital.
This place is a complete JOKE and very unprofessional. I have chronic SEVERE low back and buttock pain and can't sit, stand, or walk far from an operation. I called Hoag/Newport Orthopedic Institute, and they made an appt for me to see one of their spine surgeons. When the Dr. came in he said he couldn't help me (never touched or examined me), and sent me to Pain Management who also REFUSED to see me. Trying to get help and in severe pain, I had to drive to LA to see an orthopedic surgeon. He diagnosed me with Deep Gluteal Syndrome, and I will need surgery. I also have an SI Joint problem and coccydynia. It's horrible and painful for me that I have to drive to LA to get any expert treatment.
Last week I experienced a fantastic hospital stay! First, their care in keeping down the infection rate is BEYOND careful. Second, the culinary experience is NOT hospital food! You choose from a wide menu of Chicken Caesar Salad, Asian Salmon with Teriyaki Sauce, Rosemary Chicken Breast and the most moist Meatloaf in the OC. The desserts are superb. Hot oatmeal raisin cookies, lemon bars, Chocolate layer cake to mention a few.
Attentive staff on the medical side. Beautifully decorated, modernistic and a reasonably comfortable waiting room. Friends can trace your progress on an integrated system on the wall.
Competent, caring staff. Comfortable and quiet room. Best hospital food ever!