Holy Cross Germantown Hospital

My father was in this hospital this past week. What a nightmare. There is no communication between doctors and staff or staff to staff. My father is 94 and he had to get a toe removed because of diabetes. Surgeon was fantastic, professional. The nurses and assistants were terrible( except for two of them who were angels). My dad had to have nurses take him to the bathroom and they knew he had no control over which or what would come out each time. Also, when he needed to go, he had to go. The last night, he rang the bell and the assistant told him to use the bed bucket. He did and did #2 in the bed. The same person then had to clean him up. Would have loved to be there when he told her he told her so. Then he was to be released to rehab care. He was not supposed to be getting blood thinner so they could put in a pic line for IV antibiotics. Of course his blood was to thin and they could not put the line in. Doctors decided to send him to in patient rehab doing oral antibiotics. Well they had an transport come but in the meantime the doctors changed their minds and decided to hold him until he could get the IV pic line. Next day they put the line in and he was transported with the original oral antibiotics order. When we found this out, we called the doctor and got it straight. What would have happened if we, the family, didn't follow up? Needless to say we are not happy about this situation.

I had both of my children at this location. It was the BEST experience I had. Parking was easy and I was seen so quickly by the nurses and doctors. There was hardly a wait time. The place is so clean and every nurse that attended me during and after my labor were awesome my entire stay, 3 days. I would HIGHLY recommend this hospital. I felt like I was in a hotel when I was there. I also felt like I was the only patient on the floor because of how attentive the staff was. Great Hospital!

I had an endoscopy biopsy done at Holy Cross a month ago. The greeters who helped us to check in were courteous, and nursing staff were very caring with great bedside manners. Doctors also performed the procedure skillfully and efficiently. I highly recommended the hospital!

Starting at the point I was registered everyone went above and beyond to be professional and extremely kind. I wasn't expecting to be treated with such a high regard to compassion and attentive bedside manner. Everyone who was assigned to me today for rotor cuff surgery were probably the best I've ever had the luck to be treated by. I will demand this location should the future require another operation (as I live out of town). A++++++++

I took my husband here after he wrecked on his bike. The emergency room was empty but the wait was horrible. My husband had a constant stream of blood flowing into his eye and the abrasion was only treated after I begged the nurse 2 different times. None of my husbands other abrasions were cleaned up or treated. No one explained anything or was even semi helpful. We spent 3 agonizing hours and left feeling like we needed to visit another hospital. I would never ever return to Holy Cross Germantown hospital. I don't trust any of the care we received. My husbands regular practitioner had to care for his abrasions and give him prescriptions and explain physical therapy. The visit to the hospital was a waste of time and money. Don't go here!