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feedback about Holy Cross Germantown Hospital
The staff members on the 4 th floor were great. The nurses were very caring and friendly. They made me feel like I was the only patient on the floor. I felt that the doctor’s were very efficient with great bedside manners. I came in through the ER and that staff was exceptional from the sign in person, the intake nurse, the care nurse and the ER doctor. They all get A+ ratings.
I am pleased and satisfied the service I received on December 18, 2018. I brought my mother in -law for dizziness and fall. We went there in the morning we did not wait at all. The Physician Assistance, Ashley saw her right away, the radiology, the blood work, and all the tests were done in short time no wait at all. The PA Ashley has been communicating to us more frequently and explained to us the test result; she is great and very professional. I am happy with all the staff involved with my mother in -law care, the nurses, the radiology technicians everybody was very supportive and wonderful.
Hospital was very clean and quiet. Staff from doctors to the nurses and clean up crews were all nice and attentive to the patients needs and concerns.
Thank you all for helping me during this healing process.
For emergency purposes, there needs to be more staffing i.e. doctors on hand to ensure quality services are being rendered including the amount of time one has to wait to be seen. People come to emergency services because it is an emergency and not a general visit to their physician.
Brought my father into emergency room with acute pain in a knee. Had to call an ambulance to take him there because he could not walk and was shaking with pain. I've asked my primary care physician to fax results of a recent test pertinent to dad's current condition to the hospital, but hospital's fax was broken, and apparently they have only one, since no other number was offered. So they had to repeat the same tests, which will cost my parents additional money. We did not see a doctor, just a PA and only once, mostly dealt with a nurse. Had to ask for a repeat measure of dad's blood pressure though they saw that the initial number was high. The time between the request and someone actually coming to do it was ONE HOUR. When I pointed out that the pressure is too high for my dad and he is obviously not feeling well, the response was "He can take a pill when he gets home." So he had to suffer for five hours of us waiting for repeat tests. They never asked for dad's medical history or what meds he's taking. When I finally got test results from the primary and told the nurse about them, no one ever came and looked at them. AND, the guy came there withering with pain, HE NEVER RECEIVED EVEN AN OVER THE COUNTER PAINKILLER. And when it was time to leave, I had to ask for a cane and a wheelchair. DAD COULD NOT WALK!!! and they just told us that we are free to go and left. This was a complete waist of money and time. Lack of empathy and care was palpable. The hospital was half empty, I've never seen such an vacant ER anywhere else, yet we spent 5 hours there. When I asked if dad could see a specialist, the nurse told me that they are a small hospital and hardly have any specialist on staff, and since my dad was not dying, they would not call one in. Shacking with pain on a holiday weekend when he is unlikely to see an outside specialist for days is apparently not enough of a concern.