I admit this is only my second hospitalization, so not a lot to compare. Woke up with chest pain and shortness of breath. I am middle aged with no cardiac history of significance. I hesitated. Did I really need to go to the ER? Ambulance came. Requested Baystate. Ambulance personnel suggested Holyoke Hospital. Couple miles away, New ER, Baystate being slammed. If needed, could transfer to Baystate. So fairly new to Holyoke and wanting to support my community, I said sure. ER clean, new, staff responsive, impressive as they ruled out a heart attack. Great. I was ready to go home! Glitch. Was in atrial flutter. Wanted further work up. Reluctantly said ok. Chest pain, right? Had a room for me round 4. Got to the floor round 7:30. Room empty. Hungry, tired and now a little unsure. Ok. They went and found bed. Then later a chair and later a table. Never received breakfast. Finally mentioned that fact and received the most god awful soup and sandwich. Ok, have worked in hospitals and nursing homes for 35 years...how bad could it be? Choked down the driest sandwich but could not manage soup. Truly awful. Did not see the cardiologist till 6 pm! Staff was pleasant. Chris and Mike in transport the only bright spots! Gave a heart patient a 97 year old roommate with 9 broken ribs, oxycodone driven dementia, and hard of hearing. When she wasn’t screaming out WHAT TIME IS IT, she was commenting about the rat with the tag on its side in the corner. Now they wake you up with perpetual vital taking even though you are on a heart monitor which I can understand. But they didn’t coordinate mine with my roommate’s. Extremely loud when they came in, overhead lights flipped on with no warning, chairs dragged across room. I was so tired by day two, would have agreed to anything to get the hell out! Lived on PBJ sandwiches and just pushed to get out! Came home and slept for 16 hous. Ate a good meal. Feeling better, but still some symptoms that I will be going to Baystate cardiology to evaluate. I CANNOT RECOMMEND THIS FACILITY. Stay clear!!!