Hospital De La Concepcion

Address

ROAD NUMBER 2 KM 173.4 CAIN ALTO, SAN GERMAN, PR 683 USA

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Phone

(787) 892-1860
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ROAD NUMBER 2 KM 173.4 CAIN ALTO, SAN GERMAN, PR 683 USA

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Consumer feedback about Hospital De La Concepcion

Hospital de la Concepción
Reviewed from Google

3.7 out of 5 stars

Jennifer Amaya
Jennifer Amaya

1 out of 5 stars

posted 3 months ago

Honestly, the worst hospital. I am traumatized for life after being in their care. Nurses need more training on pain management and on how to provide compassionate care. As an RN myself, I would never put any of my patients through what these nurse put me through. My experience was a huge disappointment.

Arlene Acevedo
Arlene Acevedo

1 out of 5 stars

posted 2 months ago

Should be Zero rating. WORST HOSPITAL ever. Staff does not have manner, training and no consideration.

Vivian Martinez
Vivian Martinez

1 out of 5 stars

posted 7 months ago

I will start by saying....I’ve been a nurse for 15 years in New York. I am completely empathetic and understanding to medical staff working in a high paced setting short staffed. I know what its like dealing with frantic families looking for answers at a drop of a dime. My parents both live in san german. My father had cataract surgery 2 weeks ago there and sadly it could not be completed due to cataract fragments going behind his eye during the procedure. He woke up in pain and was sent home with eye drops to help with inflammation and pressure. My parents were then referred to another specialist so this can be corrected. I know that timing is a crucial factor for this to have a successful outcome. My father continued for 2 weeks in agonizing pain and finally couldn’t take it. He went to the ER and sent him home with fioricet! For those who don’t know what this is ....Fioricet is a prescription medication used to relieve tension headaches. It works by relaxing muscle contractions that can result in mild to moderate head pain. Fioricet is a combination of three ingredients: the pain reliever acetaminophen; butalbital, a barbiturate; and caffeine, a stimulant. I cannot comprehend why this was prescribed to my father and can’t grasp how they can just discharge him just like that. Again my father went another 2 days in agonizing pain. Tuesday night they returned to the ER. My father screaming and crying begging anyone to help him. I have never heard my father cry and i have never heard him beg. I honestly feared that he was on the verge of ripping his own eye out to relieve the pressure that he was feeling. Finally after waiting for hours he was giving demerol and sat back into the waiting room in a wheelchair..... after almost 2 hours a triage nurse checked his blood pressure and it had dropped down to 90 something over 50. My mothers phone died at that point and i have yet to find out what is going on and what they plan on doing. So until tomorrow i will be left in the dark. I hope hospital Management reads these reviews and takes them seriously. Im definitely not done with my review. To be continued......

787.478.6899 Whatsapp
787.478.6899 Whatsapp

3 out of 5 stars

posted 11 months ago

There are 2, count them two hospitals by the same name on Google maps. I uploaded the picture of the first one as well as the second. Do not go to the first one in an emergency, you will die there, as no one is working there. The second one is on the main highway.

Roberto Rivera Santiago
Roberto Rivera Santiago

2 out of 5 stars

posted 1 year ago

Had orbital surgery here a few days ago. This review is about the hospital team, not the surgeons.

Staff is hospitable when you are taken in. Parking is well managed. But preadmission process is too long and inefficient. Be ready for it to take all day perhaps, though if you plan ahead you may be able to help yourself out.

My worst criticism for the hospital is regarding what happened after my surgery. My surgery was rather complicated, it appears it took about 5 hours. When I woke up I had a huge urge to pee. The staff gave a container. When I filled it they measured it, quickly though, since I told him there was more to come. I filled the container a second time and again it was measured quickly, my urge was still to the max.

At one point the crew, started telling that I would be peeing a lot for a while, maybe a couple of hours, but that I was fine. However, the urge continued to stand at max. Also, I started peeing less and less. By then they had brought me to a chair and told me I'd be discharged but I kept requesting to stay longer, the urge would not subside. Still, they continued the process of discharging me, applied a bag with a sort of balloon on my penis and would reluctantly allow a few more minutes for me to stay. Eventually they brought me a wheel chair and sent me on my way.

I live about 1.25 hours from the hospital. I kept needing to ask my wife to pull over so I could try focusing on peeing, the sensation would not subside. This made the ride really long. In fact, we did not make it home. 5 hours after waking up, I still had maximum urge and kept struggling to pee with only small amounts coming out. A search online suggested I was suffering from urine retention and needed to go to an emergency room. It was only there that the full bladder was emptied with the help of a catheter.

The hospital crew made mistakes that seem to be independent from the surgeons work. First, they should have applied a foley (catheter) during surgery, considering my procedure lasted so long. Even when they, somehow, skipped the use of a foley, the staff should have realized that my body had been pumped with so much fluid that they would need to follow up on me for any signs of struggle with urination. My struggles were obvious! 5 hours with a full bladder could have long term consequences, not only on the bladder but kidneys as well.

The second mistake is that we relied on a hospital service to have all the prescribed medications ready to go when discharged from the hospital. Well, out of 4 medications, one was left out. Luckily for us on a call over the phone with one of the surgeons the mistake was discovered the next day. The pharmacy later called to apologize, but still unacceptable.

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