Hospital of Univ of Pennsylvania



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Consumer feedback about Hospital of Univ of Pennsylvania


2 out of 5 stars

posted 1 month ago

I gave birth to my first child here and the experience was horrible. Let me start by saying, the staff, not all, but most lack in bedside manners, effective communication and common courtesy. I gave two stars due to two of my nurses being phenomenal and going above and beyond to make sure I, along with my baby were comfortable. When I went to the hospital, the intake nurse checked my cervix and broke my water while doing so which was very painful. She did not warn me that it was a possibility that could happen and proceeded to roughly handle me during that time.

The nurse and the doctor mistakenly found that I was 8cm dilated even though eventually three hours later after I received pain medicine, another doctor said I was only 5.5cm.

When the doctors thought I was 8cm, they were going to do an emergency c-section because the baby was not far enough down in my cervix for vaginal birth. Once the mistake was realized, the doctors began to give me a drug to help make my contractions stronger and push my baby further down the cervix. That medicine kept making his heart rate rise whenever they’d up the dosage. I asked more than once if they could keep it at a lower dosage. Ultimately, I gained a fever and my baby heart rate was too high for a vaginal birth after dilating to 9cm and being probed and prodded for over 12 hours.

I was never informed of what happens during the c-section. It was the worse. I was strapped to the table. Arms and legs. My medicine started to wear off and I could feel my legs. The anesthesiologist gave pain medicine without telling me what it was.

My baby had to get an IV and they stuck him multiple times trying to find a vein. The nurses did not communicate with me about keeping him during his circumcision.

Overall, I would never recommend to anyone to have their baby born here!!!

Nicolas Keels
Nicolas Keels

1 out of 5 stars

posted 3 months ago

Let me start by saying the doctors, nurses, and all medical personnel are phenomenal. That being said, their service employees are among the worst I’ve ever encountered. The cherry on top is when it came time for my wife and I to be discharged after our first baby. She had a c-section and was mostly immobile. I packed everything and took it to the car which I had parked at a meter. I then pulled up in the pickup and drop off area to collect my wife and my baby from the hospital room. The valet guys aggressively approached me trying to get me to take a valet ticket. I literally just needed to grab the 2 of them and we were off. They said I could not leave my vehicle at all and I had to take a ticket and valet with them. I spoke to their manager and he said the same thing. He wanted me to pay him so I could go inside and pick up my wife and baby. I texted my wife what was happening and she told the nurses who had been amazing the entire time. They carried the baby down for us! The nurses at this hospital deserve special recognition while the parking and valet operation should be seriously reviewed. Is Penn seriously that strapped for cash?

Ora J
Ora J

1 out of 5 stars

posted 4 days ago

Worst hospital ever. I don’t understand how they’ll have you waiting 3+ hours to be seen and call ppl back who you’ve been there before. God forbid you’re dying. If I could give zero stars I would.

Naye K.
Naye K.

1 out of 5 stars

posted 4 months ago

DO NOT Come here for any emergency visits . You have been WARNED. I brought my mother here 12:30 pm and I left 9 pm this is ridiculous and more ridiculous that I believed that they had her best interest in mind . She’s 74 and only went to triage nurse and CT scan and they just kept giving us the run around .

Deb Hauk
Deb Hauk

4 out of 5 stars

posted 6 months ago

Top-notch world-class medical care. Doctors, nurses & staff were very compassionate and knowledgeable and the availability of cutting edge treatment is unmatched. The FOOD SERVICE IS HORRIBLE however. From late or completely missed meal delivery, to substitutions made without the patient's knowledge, to food service workers taking meal orders with no knowledge of dietary or food restrictions. There is no excuse for this in a world-class facility such as this.