Hospital of University of Pennsylvania

Wanna explain to me why your neurologists were laughing after telling me to smile repeatedly. Or maybe you can explain why your attending neurologist said that my face “looked flat.” I wonder where he got that idea. How many geniuses does it take to figure out the difference between right and left? These people are criminally insane and have no respect for their patients. Talk about ripping out Ivies...

I gave birth to my first child here and the experience was horrible. Let me start by saying, the staff, not all, but most lack in bedside manners, effective communication and common courtesy. I gave two stars due to two of my nurses being phenomenal and going above and beyond to make sure I, along with my baby were comfortable. When I went to the hospital, the intake nurse checked my cervix and broke my water while doing so which was very painful. She did not warn me that it was a possibility that could happen and proceeded to roughly handle me during that time. The nurse and the doctor mistakenly found that I was 8cm dilated even though eventually three hours later after I received pain medicine, another doctor said I was only 5.5cm. When the doctors thought I was 8cm, they were going to do an emergency c-section because the baby was not far enough down in my cervix for vaginal birth. Once the mistake was realized, the doctors began to give me a drug to help make my contractions stronger and push my baby further down the cervix. That medicine kept making his heart rate rise whenever they’d up the dosage. I asked more than once if they could keep it at a lower dosage. Ultimately, I gained a fever and my baby heart rate was too high for a vaginal birth after dilating to 9cm and being probed and prodded for over 12 hours. I was never informed of what happens during the c-section. It was the worse. I was strapped to the table. Arms and legs. My medicine started to wear off and I could feel my legs. The anesthesiologist gave pain medicine without telling me what it was. My baby had to get an IV and they stuck him multiple times trying to find a vein. The nurses did not communicate with me about keeping him during his circumcision. Overall, I would never recommend to anyone to have their baby born here!!!

Had a double lung transplant and was treated like a king!!!!!. The 1&1/2 hrs. travel from N.J. for follow up is worthwhile. The staff, nurses and doctors are excellent at meeting your needs.

The ED is always backed up. The care is good. The housekeeping could be better. The bathrooms, patient rooms, and common areas are often dirty.

My review is strictly about the final stay my husband had on Rhodes 7 (oncology) in March 2016. It has taken me a long time to finally write to your institution. Steven died on May 5,2016, thankfully at home. Steven was dying with stage four head and neck cancer and had bleeding, weeping tumors growing out of his neck. No one on the medical staff addressed the tumors or offered an explanation. It was very disappointing to have a friend visiting us explain what these tumors actually were. What was worse no one offered to clean the wounds which also smelled very bad. My family was truly astounded at how shabbily Steven was treated after he became so sick. Another incident involved a marketing "photo shoot" that was going on just outside my husband's hospital room as we waited to be discharged on March 29,2016. Talk about "marketing" cancer care. On my husband's final visit to the radiology department (April 8,2016) for two palliative radiation treatments he fell and struck his head between the treatments. He was not hurt but an "angel" of a nurse practitioner sent us to the emergency room to get Steven checked out. When we returned from the emergency room and walked into the radiology department a nurse walking by looked at my dying husband asking in a mocking voice if he would open his mouth because she heard through the grape vine he bit his tongue off and she wanted to see it. Steven was exhausted but knew he was the butt of this person's joke. The nurse didn't skip a beat and kept walking. I hope this review will help your institution improve its treatment of patients.