Houston County Medical Center

At approximately 1 AM on January 1, 2017, I went to the ER experiencing excruciating pain in my right shoulder and back. Check in was quick and painless. I immediately saw a nurse and she took my vitals and a quick history of my pain. No sooner had she finished, the doctor came in and examined me. I was given a pain shot (highly appreciated) and observed for approximately two hours (total time from admitting to release) and sent home pain free. Today, I feel 100% better. Thank you HCH ER for your prompt service and display of professionalism.

Horrible! Took my boyfriend here last night on his Doctors orders. He has severe pain in his stomach on the right side below his ribs. He has been throwing up, and has had severe diarrhea for 5 days. Blood in his urine and his fever was 103.5 when we went to the hospital. They never even took his temperature at the hospital. Dr. Cox who was on call said he could "Look" at him and tell he didn't have temperature. As soon as they found out we did not have insurance, he was discharged. Dr. Cox put on the paperwork for him to return to normal activity. He can't even stand up, eat, or drink. Now the hospital refuses to release his medical records to his PCP. If you can get to another hospital, than do it. This place will kill you. I had to tell them 4 different times he was allergic to morphine, yet that's all they wanted to give him. BEWARE!

ER staff are worthless. I went to the emergency room with right flank pain, excruciating RT FLANK PAIN, nausea, vomiting and sharp pain in my chest. I vomited twice in the triage room and collapsed in the door way of the examination room and my mother, all 90lbs of her, had to help me up. The staff administered morphine for pain, which made me sick, and zophran for N/V. No bitals were taken post pain med admin, no labs were drawn, no IV or hep lock, no urine sample taken, I mean this is "kidney pain", and vitals taken once, as I was signing release papers, of course still struggling in extreme pain. Due to the pain I was unable to sit still for the first CT, which seemed to irritate the ER nurse. The Dr saw me twice to confirm I did not have kidney stones, which I knew this and tried to explain in the triage room.

My point is this, "kidney" pain and I mean KINDNEY PAIN!!!! Not one attempt to check for a UTI or kidney infection, no vitals and no pain relief.

Even if you or a loved one is dying I would drive the 30 something miles to Madisonville or Palestine. These people will let you die if it cuts into their gossip time. Oh yeah, I could hear them talking about me at the nurses desk, VERY unprofessional.

Quant rural hospital.

The ER is a level 4 Trauma Center, complete with active helipad.

Staff is friendly and accommodating although sparse.

just took my mother there will never do it again. receptionist was rude. did not like etmc and this one either you don't even deserve one star