Houston Medical Center

Address

1601 WATSON BOULEVARD, WARNER ROBINS, GA 31093 USA

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Phone

(478) 922-4281
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1601 WATSON BOULEVARD, WARNER ROBINS, GA 31093 USA

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Consumer feedback about Houston Medical Center

Houston Medical Center
Reviewed from Google

2.4 out of 5 stars

Aterry Terry
Aterry Terry

5 out of 5 stars

posted 1 day ago

I enjoyed my stay when I had my son. Everyone was amazing. I feel like I was home with family. Awesome Dr and nurses. Best hospital.

Aj1queen
Aj1queen

1 out of 5 stars

posted 2 days ago

This is the worse hospitals I've ever been to. You come in with no results, you leave with worse or no results. They give you no solution. My babies are better doctors!

Sandra Pike
Sandra Pike

5 out of 5 stars

posted 6 months ago

The minute I got there the staff was on it. This is my second visit. My first was awful. But I decided to give them another try. Everyone deserves a second chance. I'm glad. All the staff was very nice and respectful. That makes a big difference. Thank you Houston Med Center for making my experience awesome.

Brad King
Brad King

1 out of 5 stars

posted 3 months ago

I’m so disappointed with this place. Been here for 4+ hours in er. They are talking about running some pretty serious sounding tests. But no one is in hurry to do anything around here. I’d give zero stars if that were an option. Giving us absolutely no information. This place is pitiful.

Brother Nemo
Brother Nemo

1 out of 5 stars

posted 4 weeks ago

True Story (added 10/17/18): I have pancreatitis from a genetic disorder. I have been admitted to this hospital multiple times over the past decade on account of pancreatitis. Usually what happens is that, because of being on the VA, after a day in the ER, the VA will transfer me to Dublin since they would rather pay for my transfer than to pay for me to stay in civilian care. That's fine. I'm grateful for their help.

Last time I went into this hospital with acute pancreatitis, I made the mistake of asking someone, who it turned out was a med student, if the VA had scheduled for my transfer yet because the civilians were scheduling procedures to be done. Rather than admit she didn't know, she took an oppositional stance and told me, "We don't do that." My second mistake was that I didn't ignore her and ask someone else. I said, "Yes, you do, because that's what happens every time I come in with this." Rather than be wrong or appear ignorant, she left and dragged a full-fledged doctor into the room.

The doctor proceeded to question me about this so-called VA transfer that I mentioned. Then, instead of deferring to patient advocates, he told me, "Well, maybe next time, instead of coming in to the local ER, you should go to Dublin." Wow... not only did he not care that I needed help, he was implying that in an emergency I should transport myself all the way from Warner Robins where I live to Carl Vinson in Dublin, GA. I was shocked.

Seeing the look on my face, he realized he'd stepped across the line. So instead of attempting to correct the situation, he compensated by redirecting my attention. He stepped up to me and said, "It's not your pancreas that's the issue at all, but your gall bladder." Then he began jabbing me just below my liver. "Does that hurt?" Well, yes, you're jabbing me, but all I could do was nod. "Well, I'm afraid it's going to have to come out." He looked confident again, and the med-student looked smug. I said nothing. (In retrospect, she may have been a PA.)

After they left the room, I called my wife and told her what had happened and told her she had better call the VA right away because this guy was about to remove my gall bladder because I dared to say anything to the med student about my situation. She called, the VA removed me to Dublin, and I have my gall bladder to this day. That's been over 3 years ago, but I waited because I didn't want them to read this, recognize me from that information, and mess with me. Nobody else has ever mentioned an issue with my gall bladder, and it hasn't given me any problems. I still have pancreatitis however.

Let me just say that this hospital is the worst I've ever had the misfortune of being in, and that includes several military, VA, and civilian facilities. I had an infection that would not respond to medications, but because of my history and because I have VA, they refused to do anything unless I signed a waiver releasing them from all liability, BUT doctor was not willing to tell me this... only stall me. I had to hear it from a PA who was sympathetic to my problem because the doctor kept wanting to just send me home. I eventually had to set an appointment with the VA, which eventually helped the problem, but in the meantime, my condition worsened due to their refusal to take steps to address the problem without a waiver.

Watch out for billing, too. They have no problems going straight to collections, although the VA has paid them, double billing you for something already paid, and ruining your credit in the bargain. Once again, this last visit, VA paid on my bill, hospital sent me paperwork confirming this, yet their collections are still harassing me to pay the remaining balance, even though accepting payment from the VA means accepting payment in full. Watch out for this tactic. Hospital billing departments are notorious for "creative" financing, but don't be deceived. This one is particularly bad.

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