My gripe is with the surgical team at this hospital. My wife was admitted for emergent surgery after a miscarriage and we were told it would be a low-risk routine procedure that should take only about 20 minutes. It was 10:30pm and I was escorted to an empty waiting room in the hospital. The anesthesiologist spoke about the surgery with a flippant attitude and assured me that I would be updated as soon as the procedure was over. I waited alone with no word from a soul for 3 hours!. After the first 40 minutes, I began to worry and tried to find somebody on the floor nearby who could help, but no one was around. I then used a phone at the desk to call the operator who told me that she would phone the OR and recovery area and would call back with an update... I not got a call back. I then called the operator again and she said no body was answering the phone and she had no update. I asked her what floor and room number the recovery was and she did not give it to me, she said she would call again and would get back to me ASAP. Again , there was no return call, it's now over an hour and a half, I tried calling the operator again and after being on hold for quite a long time, and demanding that somebody update me. I was assured somebody was on the way. I waited, it's now over 2 and a half hours without any word or contact. I found a maintenance worker and demanded they take me to the OR recovery area. When we got to the area there was no access in. Finally, 3 hours after going in for a "quick, 20-minute procedure" I finally saw my wife. The Dr who assured me that he would speak to me after the surgery had long gone, and when I asked the PACU nurse why no body bothered to inform or update me, she was rude and gave the excuse "I was busy." REALLY!? was there no body else in the whole hospital who could have updated me?
This was an agonizing experience that could have so simply been avoided. I know someone who was permanently disabled from a "routine" procedure like this and while sitting and waiting for hours, one starts to assume the worst.

I had my Son at this hospital on 5/22/17, by c-section. I had no one staying with me during my recovery at the hospital, so I pretty much needed to rely on the nurses to get my baby for me. The second day of my c-section I called the nurse (a travel Nurse by the name of Mariellou) around 9pm to help me get my baby that had pooped. All i needed was for her to help me get my baby so I can change his diaper, she rudely said "you can change him on your lap." Gave me 2 wet wipes and the diaper and walked out of the room before I could say anything. So I buzzed her to let her know I needed more wipes, that 2 was not enough. She came in with a handful of them gave them to me and walked out. I also had let her that my pain Ned's were due in an hour. She never came in. I had to buzz her to let her know the my pain Ned was due an hour ago. She did not look happy to assist me. I was trying to comprehend why she had decided to be so dismissive and rude to me, it's not like I was sitting in my bed having her do everything for my baby. It was my second day after surgery and just wanted her to help me up and I would do the rest. What I initially got from this hospital is that they are stingy with the medication, and lack patient care (due to being overworked). Also the room I stayed in had a spider issue. The only good thing I have to say about this hospital is that the pedestrian that's assisted my Son was wonderful and caring!

So far so good. My dad was transferred fro. White Memorial he was transported and had intake done in less then an hr. The nurses were very attentive and helpful. Thank you Saro and Imelda. Let's hope the rest of his is as well.

Worst service ever. Went in for emergency psychologocal assistance for a family member, sat for 4 hours with only vitals being taken. No sense of urgency, empathy or understanding. Never again will I refer this place to anyone.

Werr at labor and delivery and the nurses were super nice and helpful. Never felt rushed or pressured. Great job L&D!