My gripe is with the surgical team at this hospital. My wife was admitted for emergent surgery after a miscarriage and we were told it would be a low-risk routine procedure that should take only about 20 minutes. It was 10:30pm and I was escorted to an empty waiting room in the hospital. The anesthesiologist spoke about the surgery with a flippant attitude and assured me that I would be updated as soon as the procedure was over. I waited alone with no word from a soul for 3 hours!. After the first 40 minutes, I began to worry and tried to find somebody on the floor nearby who could help, but no one was around. I then used a phone at the desk to call the operator who told me that she would phone the OR and recovery area and would call back with an update... I not got a call back. I then called the operator again and she said no body was answering the phone and she had no update. I asked her what floor and room number the recovery was and she did not give it to me, she said she would call again and would get back to me ASAP. Again , there was no return call, it's now over an hour and a half, I tried calling the operator again and after being on hold for quite a long time, and demanding that somebody update me. I was assured somebody was on the way. I waited, it's now over 2 and a half hours without any word or contact. I found a maintenance worker and demanded they take me to the OR recovery area. When we got to the area there was no access in. Finally, 3 hours after going in for a "quick, 20-minute procedure" I finally saw my wife. The Dr who assured me that he would speak to me after the surgery had long gone, and when I asked the PACU nurse why no body bothered to inform or update me, she was rude and gave the excuse "I was busy." REALLY!? was there no body else in the whole hospital who could have updated me?
This was an agonizing experience that could have so simply been avoided. I know someone who was permanently disabled from a "routine" procedure like this and while sitting and waiting for hours, one starts to assume the worst.