Inova Loudoun Hospital
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feedback about Inova Loudoun Hospital
I would like to take this opportunity to send a heartfelt thank you to all of the staff at INOVA/ Loudoun County Hospital, ER, Radiology Dept. and the amazing Observation Department. The caring and compassionate way in which the Doctors and nursing staff, without exception, helped me throughout my stay. It was simply exemplary.
The standards of care, the compassionate nursing, along with the respect and empathy shown to me was outstanding. On behalf of myself and my family I would like to thank all of you for your kindness, hard work and dedication. I did not see one bad apple in the bunch they all were so pleasant cheerful and helpful. Each and every one of you should be applauded.
An immense thank you to DR. THOMAS MANCINI who consulted with me and provided me with all of my test results. He was so dialed in, he looked directly at me and spoke with a warm, concise, compassionate tone. He took his time and not once did I feel as if I didn’t matter. His expertise and of course his knowledge & experience were all very much appreciated – I just cannot thank him enough.
I can honestly say that the worse part of my hospital stay was that I discharged...that’s how impressed I am with the care provided. I never imagined I would ever utter those words relating to a hospital.
Please pass on my sincere thanks to all concerned including Forest who delivered my meals. I seriously had to look around my hospital room to see that I wasn’t on vacation getting room service at the Ritz. The Food was amazing. I’m no longer afraid to go to the hospital.
Amazing service. Took my son for stomach pains at 8pm, we were all done and resting after a successful appendectomy by 11:30pm. All nurses and staff were nothing but friendly and respectful. The Dr was amazing as well.
Took my daughter there because she was sick and we didn't know what was going on. The staff and doctors were great!!! They were very accommodating, friendly and professional. I am a nurse so I know professionalism when I see it. We were in the ER for 2 days waiting on a bed and the staff made us feel like we were in a regular room. When we finally got a room, the care was so good , we only had to stay 1 additional day. I commend the doctors and all the staff for their great care.
Loved my two nurses but the doctor was very rude. He was uncaring and seemed to think I was wasting his time.
I DO NOT recommend this hospital to even my worst enemy. Had the worst experience in my entire life. On Tuesday February 5th, 2019 I went to ER due to having a severe and unbearable stomach pain. I had to wait for a very long time in ER to just get checked in which that part I can understand; they were probably busy or they were short staffed which in either case there was not that much they could do about it.
After spending God knows how long in ER from early morning till 10pm and had nothing to eat or drink, I was informed that per doctor's order I have to spend the night to get more tests done the next morning and not allowed to eat or drink. I understood that part as well, unfortunately had no other choice. Finally I was given a room at 11pm. Although I am not sure if you really could call that room as It did not even had a door. There was not even an extra chair for my daughter who took me to hospital to sit so I had to send her home. At this point I was all dizzy due to medications but still had so much pain that I did not care that much for my surrounding environment, I just wanted the nurses to help me with my pain and be able to get some rest. I was truly exhausted. The room seemed to be placed right in the middle of construction; it was so loud and crazy that upon my arrival, the nurse immediately gave me 2 sets of earplugs to help me with the extra noise (keep in mind that it was almost midnight).
Finally with the help some strong painkillers, my pain became more manageable and I fell sleep. Not too long after I fell sleep around 2:30am two nurses came and woke me up insisting that we have to move you to a different room with another patient as this unit needs to be shut down. This was a temporary solution and now that we have a free bed we have to move you to the other room (2:30am). I wish this was communicated with me from the beginning so I could make other decisions.
So they moved me to the other room with another patient. The other patient had her TV on all night in addition she kept screaming the entire night asking for help or yelling at nurses, or complaining about pains. Please keep in mind that no one in that floor was paying any attentions to her as maybe they got used to hearing her yelling. She also was suffering from a nonstop cough. I felt so bad for her but at that point I was also scared that I might catch what she had. Unfortunately, I had to deal with my own pain and I had to listen to her all night long, so I was not able to close my eyes not even for a minute.
This was not the last of my wonderful night at this hospital. The nurse call button by my bed was not working so I was not able to ask for help to use the bathroom as I had IV in my both hands as well as I was connected to other monitors and could not go to the bathroom by myself. I was also very cold and was not able to ask for an extra blanket; remember, the nurse call button was not working and apparently our room was no enter zone as no nurse stopped by to see if me or my poor roommate are alive or need help with anything. Luckily I had my sweater with me to keep me warm. But had no choice to hold myself and not use the bathroom till morning when my daughter returned to be with me. First thing in the morning I voluntarily signed my own discharge paper; even though my pain was horrible and I didn't feel well at all, I couldn't wait to get out of there. I hope that no one experiences what I have experienced at this hospital.
PS. I gave one star because I had no choice.