Inova Mount Vernon Hospital
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2501 PARKERS LANE, ALEXANDRIA, VA 22306 USA

Address

2501 PARKERS LANE, ALEXANDRIA, VA 22306 USA

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Phone

(703) 664-7000

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Consumer feedback about Inova Mount Vernon Hospital

Inova Mount Vernon Hospital
Reviewed from Google

3.2 out of 5 stars

Lucia Stockmaster
Lucia Stockmaster

5 out of 5 stars

posted 2 months ago

I went to ER and the Dr and nurses helped me so much, although they were very busy they really took care of me. I got admitted to the hospital and I cannot say thank you enough to all the nurses and Drs that took care of me. From the moment I got transfer to my room, there was always 1 or more nurses helping me. There was a shift change but at least one of the nurses stayed after her shift to help me. They helped me to stay calm and give me support. The nurse in charge and the nurse assigned to my room where by far the best ever, thank you ladies. And thank you to everyone that somehow took care of me.
Thank you thank you. Thank you

Jennifer Scott
Jennifer Scott

1 out of 5 stars

posted 1 month ago

I was at Mount Vernon Hospital in December of 2017 for a Mammogram. I was back to Mount Vernon Hospital in June 2018 for a MRI. Everybody I came in contact with were very professional, nice, with a smile on there face. I was sent back today for follow up MRI and I felt like I was in another hospital. The way that the people did things and the way they acted and the way they talked to me really stunk this time. I was rushed, no one checked on me while I was in the MRI. They were VERY unprofessional and acted like I was inconveniencing them. I guess i should try to make my next appointment earlier so i dont keep people there when they are trying to leave for the day.

Nathan Williams
Nathan Williams

1 out of 5 stars

posted 1 month ago

Truly horrendous experience with billing. Well over $2,000 for a couple of simple diagnosis that urgent care wouldn't accommodate so I had to go to the ER.

Billing was confusing-I received multiple notices with varying amounts over a several week period. Long story short I went to pay off both in full and when I expressed my shock at both the cost and the way they did the billing I was told I could have gone to Urgent Care. (Except urgent care sent me to the E.R).

However, I will absolutely take her advice and I certainly won't be utilizing INOVA Mount Vernon or any other INOVA system branch or location.

Ben Lesser
Ben Lesser

3 out of 5 stars

posted 3 months ago

Generally my experience was satisfactory, with a caring and skilled pre-OP nurse, anesthesiologist and gastroenterologist. However, communication procedures need improvement:
1. No needle phobia (trypanophobia) care available, whether nitrous oxide, oral tranquilizer or other palliation, despite my requests four days prior during phone interview, at check-in desk and to pre-OP nurse. (DSM top 10 fear, affects 50 million Americans.)
2. CPAP not employed, though I’d brought it per instructions during phone interview and had informed pre-OP nurse.
3. Allowed to wait more than 30 mins before asking and only then being informed of the doctor’s revised schedule due to previous procedure complications.
4. Some waiting room attendants disrespectfully shouted patient names instead of approaching waiting area and respectfully calling names.

Blessed Beyond Measure
Blessed Beyond Measure

5 out of 5 stars

posted 4 months ago

What do you do when the hospital sends you away??? 😔Even though the main Sentara hospital is more convenient to me as it is a mere 5-10 mins away I went to INOVA Mount Vernon Hospital (IMVH). 😉There I was treated with the best of care. 😃I was admitted (?not emergency 😕situation though?) for 4 days almost 5, but with a little pleading they allowed me to leave with strict instructions to come back ASAP if I started to feel ill at all. A couple months later I started to feel off again😨, but b c of how Sentara's "doctor" treated me previously (making me feel like some gnat that needed swatting😠) I waited to see if it was temporary. After 3 days there wasn't any improvement and I actually felt worse😵. I felt so sick I didn't know if I could even make it to the hospital and momentarily contemplated calling an ambulance. From that prior experience I wanted to avoid the drama with Sentara all together so I made a beeline for IMVH. Of course I knew something was wrong, but I was far more sick than I realized😭😱. They told me I was in sepsis I had to have emergency surgery😷 & this time I was in for almost 2 weeks. Even though my visit was longer the service was still outstanding & never wavered. The Nurses, Techs, CNAs, Custodians, Food/Hospitality, Transport and one of the most important members the Doctors any, and everyone who I came into contact with was very friendly & went out of their way to make sure I was taken care of even if it wasn't their job or I wasn't their patient. This is truly an outstanding Hospital. If I was in a accident I would force the ambulance to take me to any Inova Hospital but especially IMVH. They need more nurses especially at night. 2 nurses for 12 patients that ratio doesn't seem right when everyone is sick & needs attending to. Although they are understaffed IMVH supercedes both Sentara's (especially the Minnieville location) in every category. Even being understaffed they make you feel like every issue you have matters. They also call you afterwards to see how you're doing and they remind you if you stop feeling well don't hesitate to come back. The ER doctor gave me her card after being admitted and said to call her with any issues. They went above and beyond to make me feel like I was a V.I.P. guest👸. If everywhere we went had this type of customer service no one would have a bad day. I thought Harris Teeter had great service this Hospital puts them to shame.🙏 Please Mount Vernon get more Nurses and the staff that you do have, you must pay them and treat them well. The food for it being a hospital is better than average, but🙊 there is room for improvement. Unless you plan on putting a Subway like some hospitals have now take that money and pay the nurses. They are worth every penny and more 👏👏. Any philanthropists that reads this review this is a hospital that would greatly benefit from donations. I can't brag or say enough about the outstanding accommodations.👍👍