Inova Mount Vernon Hospital
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feedback about Inova Mount Vernon Hospital
This hospital is bittersweet. Please do not go to this emergency room for anything extremely detrimental to your health. The ER was like a ghost town. There was a lot of miscommunication and no sense of urgency. It is similar to a urgent care. The ER staff didn’t become helpful until I requested to be transferred to another hospital. The building is beautiful and the food was amazing but that was the only good part about the experience. The employees do not communicate at all and obviously need customer service training. There were some employees that were amazing and extremely helpful and then there were some that could care less until you became belligerent and irate. This was the most uneasy experience I’ve ever had at a hospital and will not return.
Brought my elderly mother in for emergency room on Wednesday 12am and the place was desolate. After waiting 8 hours she was admitted into a hospital room with no definite diagnosis. I took the day off and waited all day with her throughout medications and conflicting stories she was encouraged to remain in hospital as her life depended on it. Supposedly specialist came in on Thursday morning and said that she is fine but needs to stay in hospital at all costs. I’m listed plan as day on board as emergency contact yet nobody even contacted me to tell me that she released herself from hospital against their recommendations. Mind you she doesn’t even drive and it’s 11am and I get off at 7pm. All I’m waiting for is a $10000 bill right?
The out patient surgery department is run proficiently and the staff is GREAT. I was treated so nicely. It is a clean facility and really everything about this experience was positive. i felt like I was in good hands.
Experienced the good and bad with hospitals. Rampant miscommunication between departments and doctors, untimely communication from doctors to patients, improper handling of catheters breaking infection protocols, requesting harmful contrast to a dialysis patient that shouldnt be getting contrast, losing patient medical records and not following proper filing protocol, missing dinner trays, trying to administer wrong medications because of patient mixups, confusion over "scheduled" appointments that were never scheduled or assigned to the wrong patient, not administering medications on schedule. I have experienced or witnessed all of this in a span of less than one week. Now for the plus, the staff was very nice and well-meaning. However, I don't think the system here sets them up for success in all cases. That being said, I would oversee everything anyone does to you while you are in the hospital or have a family member follow along closely to prevent careless wrongdoing.
Most of the staff are genuinely great people that care about their patients. Having spent over 3 weeks at the hospital for a family member, I am grateful for all of the amazing nurses and doctors I came in contact with. Big shout out to the awsome ICU staff that took their time to answer all of my questions. Having everything explained in detail and going through the effort to inform me of all the technicalities was conforming and I got to learn a whole lot in the process. Thanks again staff!