Inova Mount Vernon Hospital
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feedback about Inova Mount Vernon Hospital
We were visiting from California when my husband's surgery scar (which his doctor in California had said was fine and he was OK to travel) became infected and burst. We spent two days at Mt Vernon Hospital, and were very impressed at the level of service and care we received. I truly felt all the staff from the doctors and nurses, to the food service and janitorial, really cared about the patients. The ER was clean, efficient and FAST! Registration was easy and we didn't feel like all they wanted was our co-pay (which was significantly less than our co-pay at home). Our doctor, nurses and techs were friendly and went above and beyond to get him discharged from the hospital (with his medical records) in time to make our flight home. Mercy Healthcare in California should strive to be more like Inova.
I went to ER and the Dr and nurses helped me so much, although they were very busy they really took care of me. I got admitted to the hospital and I cannot say thank you enough to all the nurses and Drs that took care of me. From the moment I got transfer to my room, there was always 1 or more nurses helping me. There was a shift change but at least one of the nurses stayed after her shift to help me. They helped me to stay calm and give me support. The nurse in charge and the nurse assigned to my room where by far the best ever, thank you ladies. And thank you to everyone that somehow took care of me.
Thank you thank you. Thank you
My mother in law was in observation after a emergency room visit due to falls and confusion. Mt Vernon let her out after three days stating there was nothing wrong with her. After taking her to another hospital (VHC) directly after discharge she was diagnosed with fluid on the lungs, a UTI, dehydration and still confused. Wow is all I have to say...poor case management who is the discharge gods and even her nurse said there is something still wrong with her. They were more worried about medicare paying for things other than her care and well-being. The Dr hung up on my husband stating she was fine. NOT! We were not given updates as requested and she was not well at all at time if discharge! Do not go to 6th floor B as you will get a toe tag and you walked in there with an issue but told you were fine. If staff does not like thier jobs...they need to find another!!
Truly horrendous experience with billing. Well over $2,000 for a couple of simple diagnosis that urgent care wouldn't accommodate so I had to go to the ER.
Billing was confusing-I received multiple notices with varying amounts over a several week period. Long story short I went to pay off both in full and when I expressed my shock at both the cost and the way they did the billing I was told I could have gone to Urgent Care. (Except urgent care sent me to the E.R).
However, I will absolutely take her advice and I certainly won't be utilizing INOVA Mount Vernon or any other INOVA system branch or location.
I was at Mount Vernon Hospital in December of 2017 for a Mammogram. I was back to Mount Vernon Hospital in June 2018 for a MRI. Everybody I came in contact with were very professional, nice, with a smile on there face. I was sent back today for follow up MRI and I felt like I was in another hospital. The way that the people did things and the way they acted and the way they talked to me really stunk this time. I was rushed, no one checked on me while I was in the MRI. They were VERY unprofessional and acted like I was inconveniencing them. I guess i should try to make my next appointment earlier so i dont keep people there when they are trying to leave for the day.