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feedback about Integris Canadian Valley Hospital
I’ve gone in to the women’s center a total of three times. The first time I went, I complained of stomach and back pain at about 25 weeks pregnant. I was seen by a nurse named Etta. She hooked me up to the machines to be monitored and took a urine sample. After about an hour, she came back and said that where I was feeling pain was not where labor pain would be and that it is most likely a kidney stone. I was sent home and told to drink more water. I had a doctors appointment shortly after and my OB said that it was highly unlikely I had a kidney stone. That in itself was weird. The second time I was admitted, I was 30 weeks and I was having pain in the same place as the first time I was seen. The nurse was a super sweet, amazing women that listened to me and confirmed I was having contractions. I was admitted that night and told I was dilated to a one already. They told me to take it easy and try not to do anything to bring on early labor as I’ve already had preterm contractions. Went in for the third time today for more contraction-like pain and was placed with the nurse from the first time, Etta. Again, I was having pain in the same place as the previous times. I was told that it wasn’t labor pain, that that’s not where labor pain would even be (even though last time it was confirmed contractions). She said I was not having contractions, but it was just the baby growing. Sent me home with nothing but “drink water”. The only reason I gave one star is for the sweet nurse I dealt with the second time I was seen. Etta made me feel very unheard and blown off, especially as a first time mom. I dread going back during the day for any pain just because I don’t want to feel like my concerns aren’t being heard by her. She was very dismissive and acted like she didn’t believe me at all. I hope that when the time comes and I am actually in labor, I don’t have to deal with her because I don’t think she would take me seriously enough.
I was pleasant surprised with the treatment I received. Everyone was professional, friendly & efficient. The services were very patient centric. I arrived in pain & the nurse took me to the exam room immediately after I registered. The PA provided several options for diagnosis & for treatment. The Radiology department was prompt not just in getting me in, but in providing immediate reports to the ED. I declined a couple of medications & changed my mind later that evening at home. When I called the emergency room back, to request the medications, they immediately notified the pharmacy to order it for me. It was a much better experience than I’ve had in other Emergency Rooms.
I went into the emergency room with a fever of 102, my head felt like it was about to explode, my back was super tight, and I was dehydrated. I sat in the emergency room waiting area for three hours. At one point I was literally the only one in there for approx. 25 minutes. Several people came after me and were seen before I was. I asked the nurse how long of a wait it will be after three or four people who came after me went ahead of me, she told me there was nothing they could do and laughed as I was walking out of the doors to go to another hospital. I am very disappointed in this facility and will absolutely never go here again. I will drive what ever distance I need to drive to avoid this hospital. I would give it less than a one star rating if I could.
Physician outright denied symptoms, openly pushed 'experimental' prescriptions at the drop of a hat, performed worthless follow-ups, & shared more ill-founded opinions than actual medical knowledge or service. A financial dispute arose, in which I somehow did not send all requested info. The notice I received was completely vague & the account promptly turned over to collection. I'd rather die than entrust my healthcare to this establishment again. Patronize if you enjoy being robbed by crooks.
Okay, so last night I went to Canadian Valley Integris for severe right sided abdominal pain that wrapped around to my back. I couldn’t stand up straight, I couldn’t eat, couldn’t sleep. Nothing. We get there and they pump me full of pain medication, get a urinalysis on me, get a internal ultrasound to look at my ovaries and all that and send me to CT. The doctors had a shift change so a new PA came in to discharge me said everything looked fine, even my appendix.. (I DON’T HAVE MY APPENDIX! THE SAME HOSPITAL TOOK IT OUT IN 2014!) Sends me home with Keflex and Zofran for a “possible” UTI because there was a small amount of blood in my urine.. (I’m on my period, idiots.) So my doctor that I work for calls and requests my records. Turns out I have a large ovarian cyst on my left ovary and a renal stone on the left as well! Integris told me NONE of this. That’s the pain I’ve been feeling! Actually, still currently feeling because they didn’t send me home with anything for pain! Unbelievable. I have NEVER had a good experience with them at all. I had just been in so much pain I couldn’t make it further than that. Thankful for Dr. Dockery for actually taking the time to look over everything and actually communicate with me about what is ACTUALLY going on. I just want the pain to end but I am so glad I finally got some answers!