Integris Canadian Valley Hospital

Unfortunately I have had to go to the emergency room 3 times in the past 6 months. I fainted twice and felt like I was about to pass out on one of my visits there. The 1st doctor I saw on my initial trip the the ER was very kind, he explained what he thought caused the issue and answered questions. My second and third time I had the same doctor. She was short with me and condescending. I have gone in 3 times for the same issue and have received 3 different reasons for my 1 ongoing issue. I am very proactive and have been trying to do my own research. When I tried the ask the doctor if what I found could be my issue or related to my issue, I was promptly cut off an dismissed. I hope this problem doesnt continue but of it does I will not be returning here.

I’ve gone in to the women’s center a total of three times. The first time I went, I complained of stomach and back pain at about 25 weeks pregnant. I was seen by a nurse named Etta. She hooked me up to the machines to be monitored and took a urine sample. After about an hour, she came back and said that where I was feeling pain was not where labor pain would be and that it is most likely a kidney stone. I was sent home and told to drink more water. I had a doctors appointment shortly after and my OB said that it was highly unlikely I had a kidney stone. That in itself was weird. The second time I was admitted, I was 30 weeks and I was having pain in the same place as the first time I was seen. The nurse was a super sweet, amazing women that listened to me and confirmed I was having contractions. I was admitted that night and told I was dilated to a one already. They told me to take it easy and try not to do anything to bring on early labor as I’ve already had preterm contractions. Went in for the third time today for more contraction-like pain and was placed with the nurse from the first time, Etta. Again, I was having pain in the same place as the previous times. I was told that it wasn’t labor pain, that that’s not where labor pain would even be (even though last time it was confirmed contractions). She said I was not having contractions, but it was just the baby growing. Sent me home with nothing but “drink water”. The only reason I gave one star is for the sweet nurse I dealt with the second time I was seen. Etta made me feel very unheard and blown off, especially as a first time mom. I dread going back during the day for any pain just because I don’t want to feel like my concerns aren’t being heard by her. She was very dismissive and acted like she didn’t believe me at all. I hope that when the time comes and I am actually in labor, I don’t have to deal with her because I don’t think she would take me seriously enough.

Me and my 22 month old daughter went there just yesterday on July 4th 2019 complaining about her throat and had high fever 🤒 of 103! Why did they not do a swab of her throat is beyond me.They sent us home with just a sore throat diagnosis. Well the next day she still had a fever and sore throat but wasn’t eating or drinking anything. So we went to the family urgent care! They did a swab which took them 5 mins for results btw and guess what? She has strep! She could’ve had the antibiotics already in her system yesterday and feeling a bit better today! Yes they were sweet and caring but misdiagnosing my little girl is NOT OK with me. So we will NOT be going there again!

I recently went to ER then ICU. The hospital staff, doctors and nurses were attentive and excellent. Very nice people.

I was pleasant surprised with the treatment I received. Everyone was professional, friendly & efficient. The services were very patient centric. I arrived in pain & the nurse took me to the exam room immediately after I registered. The PA provided several options for diagnosis & for treatment. The Radiology department was prompt not just in getting me in, but in providing immediate reports to the ED. I declined a couple of medications & changed my mind later that evening at home. When I called the emergency room back, to request the medications, they immediately notified the pharmacy to order it for me. It was a much better experience than I’ve had in other Emergency Rooms.