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feedback about Intermountain Medical Center
03/12 6:30-7pm — Came into the ER for what I found out was a kidney infection. I checked in, with the very kind staff, as I was a little disoriented,
they were very patient with me and showed me where to go and where to wait after they took vitals. I waited no longer than 10-20min before I was taken back for them to ask me what symptoms I was dealing with. Then I was taken to a private room, which I’m not used to where I’m from. I was seen rather quickly by the two nurses that took care of me the entire time. They asked everything that was ailing me, and then administered medication as needed. Thankfully taking away the horrible pain I had been enduring for 4 days. They let me rest as I needed, kept me comfortable, made sure I was completely taken care of, while testing my blood and urine to let me know results. I’m truly thankful for the helpful, kind, courteous and thorough staff.
03/13 12:00pm — Having problems with pharmacies taking my insurance. Went back to the hospital, and again I was taken care of to the fullest extent. Explained my situation to the pharmacist through the pharmacy kiosk. Not only did they get my medicine to me within the hour, but also took care of the majority of the cost. It would’ve been out of pocket $215, that of which I did not have on hand. I’m so grateful for their help.
Thank you intermountain medical center.
We've had several experiences here and they've all been positive. Very clean facilities and very kind staff. the cafeteria here is great too with lots of healthy variety to choose from.
I am so grateful for the emergency treatment I received here. I came in to the ER with my first ever kidney stone. I was throwing up in the waiting area and I had to wait probably 45 minutes before being taken back - I am so thankful it was not an hours-long wait. Once I was in a room, I was given almost immediate pain relief and all of my calls to the nurses station were responded to quickly. Going in to an ER in extreme pain is such a vulnerable experience, and I don't think I could have handled any mistreatment. Wonderful professionals all around.
The doctors can't get on the same page. Had my baby here last night and it was awful. Nothing was done for my pain and the doctor won't even come talk to me. I really should have had my baby somewhere else
I was shocked by the overall inept and uncaring attitudes of the staff here. There were few and far between doctors, nurses, or aides that seemed to actually care about the patient and the family members. Overall there was a lot of arrogance, not a lot of listening, and a lot of impatience. My grandma has been here for several days as she is recovering from a total knee replacement that created some complications for her health and it has been a nightmare. She is constantly hearing different stories from the nurses and the doctors, not being treated with kindness, and none of her family members are listened to adequately or shown respect. There have been many times my grandma has called a nurse for help to go to the bathroom, and they just ignore it and don't come until between 30 and 45 minutes later, by that point it is too late. We have tried to help her get up to go to the bathroom, but a nurse came in once and saw us helping her and scolded all of us. She didn't understand why my grandma didn't want to just wet the bed rather than have us help her. It was very demeaning and frustrating to see a loved one treated in such a manner. If you can go to a different hospital, do it. This is not a place where your loved ones will be treated with the upmost care. In addition to this, the entire week we have been here, the visitor bathrooms on our floor are "out of order" and we must go to the first floor to use the bathroom. They were filthy, with used toilet paper and feminine hygiene products all on the floor and a toilet that looked like it hadn't been wiped down in weeks. Not the type of hygiene you expect from a hospital.