Jack Hughston Memorial Hospital
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Address

4401 RIVER CHASE DRIVE, PHENIX CITY, AL 36867 USA

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Phone

(334) 732-3000

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Consumer feedback about Jack Hughston Memorial Hospital

Thomas Funk
Thomas Funk

5 out of 5 stars

posted 5 days ago

I had a total shoulder replacement (surgery) done by Dr. Fernicola at the Jack Hughston Memorial Hospital in mid-July 2018. I could not be more pleased with the professional, caring attitude I encountered during my 2 days at the hospital. Everything, from the reception and admission to the surgery, to the daily care and finally discharge made me feel like I was the sole reason that person was there that day. Each person I encountered took the time to explain what they were doing, why it was necessary, and what options I might have. I felt cared for, respected, and valued as a patient. I could not have been more pleased with the care I received at the hospital.

Quartz Roses
Quartz Roses

1 out of 5 stars

posted 5 days ago

*** Update: August/2018 ***
The hospital just sent a $313 bill; after one was turned away for presenting with a gynecological issue?
Is this a racket of some kind?
How many other patients have been falsely billed?
Follow the money.... ***

April/2018
Why is an ER doctor empowered to make female patients feel ashamed for a GYN complaint?
What if a male patient presented with a urological complaint?
Is this a pattern of unequal treatment?

*********

I visited this facility with complaints of pelvic inflammation, discharge, infection, and heavy bleeding.

Apologies that a GYN is not open on a Saturdays and my infection was an inconvenience to address.

In Dr. Miller's words...
"Does this look like a clinic of some sort to you?
I see no reason for to perform a pelvic examination...
The urine sample contains no signs of infection...
Your symptoms are not a medical emergency....
Go to a urgent care..."

With all due respect, these comments are a disgrace.

I was released from Jack Hughston with no paperwork or instructions of any kind. The nurse told me the documents were at the front desk. However, the front desk clerk only had my identification to return. She stated: "just call the records department, if you need a copy of your visit."
This makes no sense....

Where are the patient discharge instructions?
Why do they keep one's identification (unsecurely) at the front desk?
How can you ensure our identity and personal information is not compromised or stolen?
Why the miscommunication between staff, when a patient asks a question?

One left this hospital from being treated in such an unprecedented manner, directly to a respectable urgent care.

It's 2018, Folks.
Women shouldn't be shamed for presenting with gynecological concerns.

Scott Winn
Scott Winn

1 out of 5 stars

posted 1 month ago

I went in July11th for back surgery the doctor's and nurses were simply awesome professional and friendly . Nurse Danielle amazing thank you so much. I wish every nurse could be like you.and nurse Mary who did my blood work,ekg,and X-ray's you actually made me smile you to are an amazing nurse. I have to say every doctor and nurse I came in contact with were courteous and professional. Bless you all

Jenny Stock
Jenny Stock

1 out of 5 stars

posted 4 months ago

I got there was not a bad wait the nurses were nice but the ER doctor was completely unprofessional. My blood sugar was real high when I got there so he gave me a 10 unit insulin shot. Instead of my sugar going down it went up it was over 400 and he sent me home without getting it down. Aside from that better watch out for your IDs they didn't give mine back my husband had to go back to get it and there was a large stack. Meaning they are keeping the IDs

Kathleen Eyke
Kathleen Eyke

1 out of 5 stars

posted 1 month ago

Spent 2 and a half hours there waiting to be seen. Never was. Staff was standing in the back laughing and gossiping like there were no patients to be seen. I better not get a bill, because you can take me to court for all I care. I will not pay it, as no services were rendered.