Jane Phillips Memorial Medical Center, Inc

We just wanted to say that we were very thankful for the care our family member received on the 5th floor at Jane Phillips. The medical team was caring and responded to her needs as quickly as possible. We were especially impressed with her nurse, Anna M. She went above & beyond. Thank you for being so perceptive & listening to her concerns.

If I could give this hospital a zero I would!!! My sister had been in the hospital for a little over a month. She was diagnosed with active TB. She had been in the CCU unit for about a week and was then moved up to a negative pressure room. After a meeting with the staff of where we could take her because my parents were not able to take care if her. They had told us there was no place that would take a person with active TB. I asked the doctor and hospital social worker what they would do with a homeless person with active TB. You know what they said! They would turn that person out on the streets with no where to go. A person with active TB has to take meds on a daily basis for a year or more. The health department are the ones to deliver those meds. If they can not find that person guess what!!! They pass this infectious disease on to other people then we have an epidemic. Worst hospital ever!!!!!

If I could give less than one star for the ER treatment (or lack thereof) of my mother 2 and 1/2 weeks ago, I would. She is almost 92, had sudden extreme back pain a couple of days before and then developed profound weekness. She slid out of her chair onto the floor and was there for 12 hours overnight because she couldn’t get up due to the pain and weakness. She was taken to the ER and, despite her blood work showing she either was suffering some kind of heart event or had suffered something in the days leading up to this, was not admitted to the hospital despite the recommendation of the medical team and her having a life-threatening situation. She was confused, scared, and in pain, and the ER basically coerced her into signing release papers because they heard her say she wanted to go home. They had 3 people pushing her to sign. Of COURSE she wanted to go home — no one WANTS to go to the hospital. But it is your job to explain so she understood that sending her home would put her lifel in danger. There is no doubt in my mind this is about money because she is a Medicare patient. Now, not only did the ER jeopardize her safety by sending her home, you did not listen to her or my sister who called you to explain her pain was not BECAUSE of being on the floor all night, but that she was on the floor all night BECAUSE of the pain, you did not do a follow-up blood test after giving IV treatment, you didn’t have a full-fledged physician examine her, and you went against medical advice to send her home. This was clear negligence and it’s unconscionable.

Visited the ER the evening of 4/25. Got in promptly and admitted to hospital later that night. Was scheduled for appendectomy the following morning. Just want to say everyone I came in contact with from the ER reception staff to the nice young lady who wheeled me out after my surgery was courteous, professional, pleasant, caring and competent. And I mean EVERYONE. Time commitments were kept, staff was knowledgeable, everyone seemed to enjoyed their job and the entire place was clean. (I’m a clean freak so I pay attention to this!). I wish I could remember everyone’s name to mention in this review as they all deserve a 5 star rating AND a sincere Thank You!

And thank you Dr. Steward for your time, care and attention. I could not be more pleased with the process and procedure.

Because they work great with my son