Jane Phillips Memorial Medical Center, Inc

We just wanted to say that we were very thankful for the care our family member received on the 5th floor at Jane Phillips. The medical team was caring and responded to her needs as quickly as possible. We were especially impressed with her nurse, Anna M. She went above & beyond. Thank you for being so perceptive & listening to her concerns.

6/3/19 update
We were billed $5609.37 for a portion of the bill on 12/18. Then 6/3/19 after insurance adjustments we were sent a bill for $5720.20 for the same services. No reason given and when I called for the reason they refused to answer. How do we keep allowing this company tax exempt status.

After ST John’s took over the cost for same medical care tripled in less than 3 years. Additionally, there is no local management in Bartlesville to speak with if there is an issue.

We were charged various fees never consented to, charges on a date we weren’t even in the hospital, and private room prices when there are no semi private rooms.

Additionally costs for underinsured high deductible patients are overcharged 300-5000% higher than national averages. They also favor reduced prices for insurance companies vs underinsured patients.

For example, an over the counter iron supplement costs $.09 at CVS. St. John’s marked this up 5000% on our bill.

We reviewed an itemized bill with an attorney to find every service we were billed to be at least double the national average, services never rendered, and billed services for dates we were not in the hospital. The hospital response, too bad, pay the bill.

Here’s how you will deal with St. John without local management. You must speak to a call agent in Tulsa that refuses to deviate from a script. After the call went unresolved they will notate a supervisor will call you. This never occurred. After a second call to the supervisor they refused to tell us how to dispute charges, who to talk to in order to escalate the issue, or eliminate charges that occurred on a different date.

The only way to change the bill is legal action.
Keep this in mind when you go to the hospital. Ask for the price ahead of time. Get it in writing. Ask for the insurance price ahead of time. Bring your own over the counter drugs. Don’t consent to unnecessary tests etc

Also keep in mind they can’t charge 1.5% interest on medical bills but will illegally include this on their bills even without disclosing the rate or terms prior to services.

Absolutely the worst! On 12/20/18 my father-in-law was seen by Dr. Myers here. They ran several tests on him to determine if he was doing better. The following day they called me to tell me that not only had he beat lung cancer, but was the picture of health. A little more than a month later he was dead as the result of respiratory failure. If you are looking for a good doctor DO NOT GET TREATMENT HERE! Personally, I wouldn't let them care for my dog, let alone a family member. If I could give them a negative rating I would!

From the Jane Phillips' E.R., to the CCU, and finally to the 5th Floor, you guys went above and beyond in the care of our Father, Blaine Fraser. From The Palliative Care Nurse, Mindy, to Housekeeping to Everyone of the 5th Floor nursing staff, to our amazing Nurse Practitioner, Amy Foster, .......JOB WELL DONE!!

They discharged my grandmother when she was obviously NOT HEALED.