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feedback about Jeanes Hospital
I believe it's a decent hospital with good providers. However they need to do a better a job triaging in the ER. There were a few who came in after me and went in ahead of me. Sorry, but when I see people laughing and talking on cell phones as they're walked back to see a doctor; I don't know what they told the triage nurse, but they're apparently not in any distress. While I was barely able to sit up and my blood pressure was getting dangerously high. I waited over 5 hrs to be seen last Thursday. and was in extreme discomfort. Had emergency surgery there 12 yrs for what turned out to be a small bowel obstruction and was feeling similar symptoms and made that clear to staff. As I said, others who were laughing and chatting on their cell phones and clearly were not in any distress where taken back first. When I finally got back there, I was given three x-rays and was told they could see anything wrong. I am an RN and when this happened 12 yrs ago, I was more thoroughly evaluated and finally after viewing a cat scan/fluoroscope with contrast, they were able to see that there was some kind of blockage. A very wise doctor who is no longer there, said he didn't like what he saw and that I had to be put on the operating table. Turned out I had an adhesion that had tightened to the point it strangled 6 inches of tissue that had to be removed and then the two ends were reattached. The tissue was turning gangrenous and the doctor told me had they not operated when they did, sepsis could have set in and I may not have made it. As I told the physician, once you have stomach surgery, your chances for another adhesion are increased. I even brought a copy of my surgery report which no one seemed interested in looking at. I was sent home with the same symptoms and with no treatment. Why the hell would I have gone to the ER if I wasn't feeling so bad. Symptoms are caused by something and I went to the hospital because I knew they would have the equipment to find it. I guess I'll ave to go to another hospital and hope my insurance will cover it.
I am here now. I still believe my surgeon is ok. But the nursing staff, especially some of the aides are disrespectful. It really impedes recovery if they don't listen and make mistakes regarding orders. I am to have a second related procedure, but I think I should leave. It will have great impact, but I think I should leave.
I had a serious issue one night. I could hear them laughing and talking at the nurses station. No one would come. I was not to leave bed unassisted but I had to try. I had waited nearly half an hour, hitting the button 5 times.
The sink was backed up. Staff had to know this as they had been using it for 2 days before they were allowed to take me in to the sink. The maintenance man said he had to replace too parts, the system is so old. My door would not stay closed and as I said they were very noisy, but no one would call maintenance until I asked. I asked 4 times. Maintenance said he got one call and came immediately.
They could not find my A1c or fasting glucose in the record for preadmission testing. I asked 2 nurses and the doc. Is it possible surgery was done not knowing whether I was diabetic? I do have symptoms. Just hope I heal properly from the one procedure.
Btw. My records were crossed with another patient. When that was fixed i was given an incomplete record. I heard another patient say her record was crossed as well. I was also sent home after a pre admission test with the needle for IV still in my arm.
There were also scheduling issues; too many issues to even relate here.
So disappointed, don't know what to do
I came to Jeans even though I'm closer to Temple hospital due to availability of appts. I was always treated with dignity and professionalism. The hospital and cafeteria was very clean. My surgery was handled very professionally with astound bedside manor. All the staff was polite and met all my needs. Dr. Sheppard explained my surgery and let me ask all the questions I needed answered. Even post operative appt are scheduled in a timely manner and staff accomidate my every need by making me feel comfortable and handling all the referrals so I just have to show up and all the paperwork is done. I will continue to go to Jeans Hospital for all my medical appts even though I'm closer to Temple Hospital because I can get quicker availability and parking is free!!!
I went to the er I had surgery at this hospital only right to return where i had my surgery done..when in at 10:30 at 1200 noboby check up on me with my pain escalating nobody seen to care and were well aware of me there.. The service is tge worst. Never go there.
My experience was disappointing. As a doctor I feel like your suppose to be compassionate and listen to your patient. I went to the ER for a really bad tooth ache after I called countless dentist offices trying to get an emergent appointment. The emergency room was my last option because I was in great pain. I told the doctor what my issue was and she checked out my tooth pushing on it and made it feel worse, then she goes to tell me I don’t see anything wrong with it and said I need to see a dentist after I just told her I called a bunch of dentist offices and no one was able to see me until the following week. Then she sent me home with ibuprofen which I didn’t want because I had already taken ibuprofen and it didn’t help but she failed to listen to me saying I just wanted someone who could fix my tooth. I felt she was very rude and didn’t seem to believe I was in pain. Well I eventually went to the dentist to find out it was a whole in my tooth and it was infected. So she was clearly wrong. If your going to be a doctor do your job and I understand she isn’t a dentist she also failed to properly look at my tooth but she could have had someone who specialized in dentistry to come check out my tooth.