Jefferson County Hospital

Go to any other health provider if you can. I went for a simple annual exam. I waited for an hour and 15 minutes past my appointment time to see a NP. The practitioner rushed through the exam, incorrectly collected a sample for a test I needed. The lab was unable to get results from the improper sample. My insurance company paid for the visit and I was left to pay for the lab test, even though I did not receive the results. I asked the clinic to cover the lab expenses for the botched sample they sent in, but they refused. They did not care about the hardship they created for my health and finances due to the months of time it took for me to find and pay a practitioner to properly take a sample and interpret my results.

Why such a low rating? The misinformation given by emergency room staff at time of admission, which had serious consequences; the neglecting to receive family input at admission, which directly led to prescribing of inappropriate medication; and unresolved issues after multiple letters to the CEO. I then requested to attend the trustees meeting, at which I asked for answers to specific questions raised, and was told by their Chair that she would respond. In her subsequent letter, rather than addressing each issue, she wrote, “I believe the Hospital has fully addressed each of the concerns”—which simply was not true. I responded to her and included a request for copies of relevant Hospital policies but received no reply. The trustees do not have my trust.

Excellent care! Couldn’t have asked for better service from friendly, knowledgeable staff! They really care!

The staff here are wonderful people!

Never going back unless there is no other choice. Allow other patients to trigger my Recall without ever caring how it makes me feel or what I experience because of it. Was in ER again due to a seizure and sent me home with a ride from the family continually exacerbating my Recall trauma.