Jfk Medical Center

I had a 10:00am appointment for a bone marrow biopsy and arrived promptly before 10:00am. By 2:00pm (four hours later) I still had not had the procedure and was told that it would be another one and a half to two hours before I would get the biopsy. In other words, they said that they would perform the biopsy five and a half to six hours after the appointment they made with me. Outrageous!!! I left the Rothman Institute shortly after 2:00pm without having the biopsy and I'll never return. Zero stars.

There was almost no waiting; staffers were upbeat and friendly; all my procedures were great--except the IV insertion, which resulted in some ongoing problems. But JFK ER staff took care of it with meds and kind attention, and I must have had three or four follow-up calls to make sure I was OK. It was a really good experience. Also liked the free parking garage and the good directions and kindly help from staffers in the hallways.

I would have given 5 stars except I had a very hard time understanding the ER nurse due to her accent. The ER doctor, Dr. Black was very informative, came to see me very quickly in the ER. I was in the ER for 5 hours not being treated when I finally was taken to a room, there was no bed in it, I waited in the hallway while they brought a bed to the room. The floor nurses were very attentive and friendly. Food was very good.

I was very nervous before going into the hospital. The knee replacement surgery scared me very much. From the moment I checked in I was put at ease. Everyone was so nice, so patient and so available. I was so relieved about the care that I promised I would announce it to the world. Wonderful staff!

Not good. Small room with four beds. Changed clothes in a small bathroom. Good nurse who did his best in the circumstances. Doctor was invisible and the nurse had to explain about my procedure.