John C Lincoln Medical Center

There are very few doctors that are courteous and compassionate. My sister was admitted to the hospital and the first doctor we saw was polite and so knowledgeable. Later I found out that the doctor was actually a resident.. Dr. Kumar... I wish I could have told his boss what a pleasure he was and how he is asset to the hospital. He was the first doctor who was actually taking the time to listen and was compassionate about his profession. Very professional and glad to know such doctors exist. Hope his boss gets my reviews. Excellent service.

Had surgery in December. First day went fine. Went downhill after that. I required transfusions; took two days to get transfused because the first IV infiltrated. I had to show the nurse that it was infiltrated, even after the comment was made about it the blood running slowly earlier. Then it took another whole day for the IV to be restarted and I didn’t even get the full first unit. Also had a severe headache for three days because they put me in Trendelenberg when I got dizzy. The treatment got even worse. After seven days the staff got really bad about answering call bells. They would answer the voice part but not send a nurse to the room for assistance. I hope I never have to have surgery there again. This is particularly unfortunate because my surgeon prefers your facility.

DO NOT COME HERE!!! I’d say it was the worst care ever but we never received any. After 5+ hours in the so called emergency “fast track” the only thing they managed to do was take our insurance information. After assuring that they’ll get paid; they couldn’t care less about their patients. I checked with the nurse’s station every half hour or so to make sure we weren’t forgotten about. I was met with the most condescending and unprofessional conduct I’ve ever encountered. I understand that in emergency rooms things pop up and a person might not be as high of a priority as another. But with the majority of the staff standing around doing absolutely nothing; I believe that they don’t care about their patients in the least. The e.r. fast tract, coensiding nurse’s station and radiology departments all should be completely disbanded. We are leaving to find a hospital that cares about patients and not just insurance money.

My fiancé is a cardiac patient, the first time we visited this facility the ER staff were very courteous, caring and efficient. Today when we had to visit I’m sad to say he did not receive such care. One of the technicians that registered him was even a bit rude. After 30 minutes we decided to go to another hospital where he had to be admitted for a condition that should have been taken more seriously at this facility. There’s a few other issues I had with today’s visit but to sum it up, there was a total lack of customer service and patient care. I’m sure this is a wonderful hospital with great staff but today that was not exemplified.

Mother has been a patient, as well as an emergency room visitor this past year, and I can truly say that on each visit, she has been met with total professionalism. From the Emergency Room Admit Nurses, Major Medical Staff, Admitting Physician to the Sixth Floor Nurses Station, and Consulting Physicians, everything was handled professionally and courteously to make her well again. I did not see in any instance, a lack of compassion or caring. A special thanks to the Security Team for keeping me going the first night there through all the diagnostic tests!