John Muir Medical Center – Concord Campus

Drove myself to ER believing that my left side pain was caused by kidney stones. Arrived at ER (clean), the security guard, registrant, the nurse and the rest of the staff that took care of me was excellent. I read all the reviews but it did not stop me from coming to this ER. Thank You.

My wife has been to the ER 3 times in one week for uncontrollable vomiting. She couldn't keep any food or fluid down, as well as meds. Each time she was in the ER, she was sent home only to be brought back a day or two later for the same issue. You would think that someone who cannot keep anything down due to vomiting would be a concern to the ER, and they would want to at least admit to get to the root of the problem. We have seen the following Dr's here: Dr.Krull, Dr. Patel and now Dr. Romeiser. It seems that the staff here do not take vomiting seriously and that the Dr's here should have their medical licenses taken away. They would rather send a patient home to suffer and not to care if the patient can eat or drink.

Visited over the weekend. It was nice to go to a hospital where you can actually park in the parking lot and not have to walk forever. Hospital was clean and staff was friendly and helpful.

Extremely disappointed in the lack of cleanliness in the public restrooms at both hospitals. Walnut Creek and Concord Campus. Specifically, the womens restroom on the first floor nearest the surgical waiting area. After me and a staffer complaining to housekeeping about the unsanitary condtions it took 4 hours and another follow-up call before a janitor came to mop up pee in the handicap stall. The entire floor/corners coving is filthy! As are the walls near the sink area. The faucets have scum and stain build-up on them, toilet rim "long time no not wiped. The same filth was observed at the Concord hospital West 4th floor women restroom. Don't these hospitals have janitors throughout the day clean public facilities. Then lets talk about the hospital in-patient areas!!!someone needs to get on this...no wonder infection rates and hospital acquired illnesses are on the rise! I have pictures if anyone cares to see them. On a side note, Why does the Concord Campus let the homeless sleep in the benches outside the emergency room main door? This wouldn't happen in Walnut Creek. Why is there valet parking at the Walnut Creek hospital and not Concord campus?

I just want to give a shout out to second floor staff DRs Nurses everyone for taking such Sterling care of my loved one this past week. Gratitude eternal from family and friends. Thank you.