Johnston Memorial Hospital
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feedback about Johnston Memorial Hospital
After a surprise visit to the ER, ended up being admitted for four days. The care was superb and fast. The staff including nurses and administrative persons could not have been more responsive and caring. The Doctors were very professional and knowledgeable.
I couldn’t give the nurses in 2200 a higher recommendation. Treat you like Family!
Since Ballad Health monopolized the hospitals in our region overall care has gotten ridiculous, especially for the uninsured. I was sent to the ER in December 2017 due to a dental abscess that caused cellulitis in my face; this could have turned into a life-threatening condition quickly if infection had continued to spread. Even after telling them I had no insurance, I was made to sign papers saying I would pay. I was charged $2000 for being in the ER for maybe 2 hours, which consisted mainly receiving IV antibiotics. I presented to financial aid the required paperwork by the end of January. I was told I also needed proof from the IRS that I had not paid taxes for a period of time. It took weeks to get the forms from the IRS which I took to financial aid as soon I received them. I received a letter stating I would have to start all over with the process of filing for financial assistance. They required not only my bank balance, but wanted my entire bank statement which included purchases and the like; this is something the DSS doesn't required! When I questioned this practice I was turned over to a credit agency.
The people of southwest Virginia used to have the option of going to Wellmont in Bristol which understood caring for the uninsured. Ballad Health has taken that option from us.
Private room. Trash on floor. Only time I have seen aid was before my patient was brought to room. Room was empty but I walked in and aid was hiding in room on her phone. She could have at least swept floor while she was hiding in the room.
This is one of the worst hospitals i have ever been too. They are rude and hateful to people.you are treated as if you are a dope head if you are in pain.someone really needs to step up and fix this place.they give wrong diagnosis and dont want to address the problem you came in for if you have any other issues.
Where to even start. I have had two babies at this hospital and let me just tell you, the family birthing center is a total nightmare! I had both of my babies by c-section, one in 2015 and one in 2017. I said I wouldn't be back after my first child, but since I loved my baby doc so much, I decided to have my 2nd child there, where my baby doc is affiliated with JMH. You could search this world over and not find worse nurses. The nurses in the birthing center were extremely un-compassionate, extremely rude, and snotty. Especially some of the younger ones. I will say their was a couple of the older nurses that were much better and had more Compassion.
Where I had c-sections with both of my children I was in an extreme amount of pain afterwards. I struggled very bad with this pain and the 2nd time was much worse than the first. I was supposed to have pain meds brought to me every 4 hours, as ordered by my doctor. The nurses never once brought my pain medication without me having to ask for it. Then when I would ask for it they would treat me as if I were merely an addict wanting/needing a fix. Telling me I should not be in pain anymore after having a Percocet. If I weren't in so much pain, I wouldn't have even asked them simply because of the attitude I was met with when I did ask. Not only that, but the nurses literally had the audacity to mock me and insinuate that I was "putting on" about my pain. I know this sounds absolutely exaggerated and ridiculous, especially considering these are medical professionals, but it is the ABSOLUTE truth.
Those C-sections were the hardest thing I've ever been through in my life, it almost traumatized me. And if the C-section alone did not traumatize me, my treatment while at the hospital and the whole experience did traumatize me. All the joy that comes with having your first child was sucked completely out. What should have been a wonderful amazing experience with my first child was made it into an awful dreaded experience. Simply by the way I was treated by the nursing staff. I don't do good with pain, I am a huge baby. I can't handle a lot of pain, so of course I cried pretty much for the first three days after my C-section. The crying was made so much worse due to the way they treated me, which was making me cry much harder. It literally hurt my feelings. I felt like I could not trust any of them. When I would ask them for something, or ask them for help they acted like I was burden or an imposition. I was always met with nasty attitude and indifference. If my fiancé had not stayed with me during that week I had my second child, I really don't know what I would've done. He helped me with everything. He helped me out of my bed every time, helped me with our baby and even helped me use the bathroom. He helped me shower and wash up... the whole nine, Stuff nurses should be willing to help with. He was also disgusted with the staff.
One more thing… After my C-section I was in so much pain I couldn't even hardly hold my child. I couldn't feed her or nothing. I was in such immense pain, I was absolutely good for nothing except the tears rolling down my face. The nurses had the audacity to accuse me of not bonding with my child, because I was simply into much pain to enjoy my precious baby girl at that time. That was probably the worst insult of all. I WILL have my baby and my kitchen table before Igo back to that hospital to have another!
But there was ONE thing about the whole experience that was nice. The rooms in the birthing center were very nice. The couch pulls out to a bed, so my fiancé was able to stay with me at all times… Thank God! He was all I had to count on. Despite how bad my stay was, at least the room was comfortable and homey. Had a TV and all. We did deserve better treatment. We are upstanding members in our community!! My fiance is a probation officer and is the sex offender specialist in our county. We were horrified at what we witnessed and the sort of people they had working with these patients on a daily basis.