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feedback about Kaiser Foundation Hospital
We were in the ICU department, for almost two weeks 24 hours watching our relative, unfortunately in the place where you least want to find those aggressive and bad-tempered people is in the hospital and less in such a delicate situation, the nurse Beatrice is a person Aggressive and regardless of the patient's care he started to discuss. one of the nurses came to apologize for the behavior of her. BEATRICE said she has 11 years of experience but she just kept her nurse certificate posted on the wall because she does not have the ability to be in such an important department as ICU, did not even know how much time the patient had with his medicines and less what had happened the night before, I do not know if the report was not given well or She just does not know how to listen and Putting the attention you need in your work, in the Kaiser tutors says please "keep quiet, because our patients need time to recover" Nurse BEATRICE does not know what that means, She does not have an education about how to treat people. Why she is working like a RN?
One observation I do not know if it is possible to offer coffee at night for relatives even if it is a cup of coffee on the night shift.
The cafeteria employees are attentive, I had the displeasure of knowing the boss of the cafeteria named Greg and what a bad luck that the cafeteria boss himself has a bad mood to treat his customers with such a bad character when he has to give better service to your customers.
The Pharmacy in the "outer" San Rafael Location is filled with some of the most patient, kind, accommodating individuals. Once again I was "wowed" by the level of courtesy. Five big Bright Stars.
Dr.Elizabeth Olle is a super star doctor - very smart and very compassionate. She listens well and is a wonderful source of information.
Good care once you are being cared for but the waits between being checked in on can be very long. I was once in the ER for 5 hours and only saw three different people.....so the wait between them were pretty long.
After I got shot, I came here and they fixed it right up and I’m all good now! Thanks Kaiser
A hospital is a hospital.