Kaiser Foundation Hospital - Downey
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feedback about Kaiser Foundation Hospital - Downey
I’ve been going to this Kaiser since I was 2 months old and I have never had a bad experience until yesterday. Unfortunately, DOCTOR RUBEN G FRANCO (urgent care) was horrible. From the very beginning he had a very bad attitude. I was going over what was going on with me and the entire time he was rushing me would constantly talk over me and my wife. When I asked questions he would ignore them. He then raised his voice at me and raised his hand in my face just so he could talk over me more. I had a conversation with the supervisor on duty Antonio (Tony) and informed him about what happened. Tony was very calm and professional and listened to everything I had to say. The nurses and everyone else there was very helpful. If you ever decide to go here please make sure DOCTOR RUBEN G FRANCO IS NOT YOUR DOCTOR!
Fortunately, I've experienced an exceptional staff and were quite helpful with some questions or concerns I've addressed. Obviously, there are some impatient (no pun intended) people and miserable employees. Naturally, most people don't want to be in a hospital, but no matter how healthy or unhealthy one is: Inevitably, you're going to be "ill." Nonetheless, the group therapies or sessions I've attended, I've felt comfortable in that environment to openly voice or bring some personal matters and share it. Whether it was with fellow patients or a doctor/therapists. Finally, other unique features it contains, are the distinct color coded sections in a specialized department(s). Occasionally, parking is a problem, but I use public transportation.
There are very few nurses that actually do their job. The ER is honestly the slowest area and others don't even try to help other patients. I had to go look for the nurses to help my mom. They didn't know if she was having a stroke are not.
DO NOT COME HERE. My sister has came here twice and was misdiagnosed TWICE, one was for a broken bone. What kind of doctor misdiagnoses a broken bone! Even if it’s not life threatening do not come to this hospital they will not give you the proper treatment.
I have been waiting weeks for there General surgery department to get back to me for an appointment. I have left messages with that department and still no call back. If they cant even schedule a appointment then I wouldn't even trust them to treat me.