Kaiser Foundation Hospital – Fresno

Been a Kaiser member since youth, through puberty, young adulthood & still in middle age. Had a routine appointment today which was heart-warming. Person ahead of me had mental health issues, for whatever reason & was dealt with beautifully, as was I. With human beings you just never know, but Kaiser knows. Been taking care of my Mom through cancer & she's thrilled with them, too.

I loved my primary care doc. Dr. Quinn. Called for an appointment and was told he retired. Kaiser gave no notice. My husband and I are in the middle of some complicated care the doc was instrumental in figuring out. So, we tried to contact our "new" pcp with an urgent (not emergent) issue and were told to go to ER. Seriously, I am a retired ER nurse. ER is for things that could or will kill you. A kidney stone hurts like the devil, but is NOT normally going to kill you. This has happened three other times. Also, the ER staff there are surly and dismissive. Doesn't matter the problem, it's an "us against them" mentality. If you file a concern with "member services", you either get a form letter or nothing at all. My husband and I are looking for a new health plan.

Best hospital, I have had Kaiser since childhood and have been blessed that my last two companies have had Kaiser so my kids grew with Kaiser as well. My mom has had breast cancer 2x and a liver transplant and she has had nothing but the best treatment at Kaiser. All the staff starting with the Drs down to the security guards are very caring and helpful.

While the staff in the birthing department where helpful and kind there were several things that could have been avoided. My daughters last visit to her doctor was not the doctor she had been seeing who she loved. The doctor she saw before her inducing "assumed" she was anemic and told her to take iron. She was not. Her taking the iron before the labor caused her alot of pain due to being constipated. The first nurse never turned in her blood. The equipment in the room was faulty. There should be an extra seat for at least oneperson. The biggest issue is that when her water broke there was feces and at that point they should have made the decision to do a C-section to deliver the baby. The fact that there were so many nurses nobody was consistent and paying attention. Them dragging their feet caused the baby to have pneumonia and she is currently being treated. She is okay but my daughter didn't get to have her birth plan which was holding her baby and breastfeeding her immediately. Not an ideal situation for a first time new mother. Good news is my daughter Spirits are high and she is a very polite person. Otherwise this could have gone really bad. We even asked them to do a C-section because of this and reading that the baby shouldn't be in the womb more than 12 hours when this has happened and each time they talked us out of it. At the end when I told them that my daughter had a fever and it was rising. At that time is when they made the decision to ask us what the plan was and if she wanted a C-section. Unacceptable

Kaiser has such a wonderful ad campaign promoting “thrive”. They make empty promises toward improving everyone’s life. The screw-heads at Fresno Kaiser have been giving my suffering mom the runaround constantly. They love to screw with peoples livelihoods and don’t care about them at the end. I wish I could give the 0 stars, but by the graces of Google reviews they earn a 1.