We have always had great service from the business office. Kathy has been a great help through a stressful time! The pharmacy are always friendly and helpful!
Felt like that i was having a heart attack they pretty much made me feel like a dumbass. 😔 never again .
I took my 2 year old to ER today. ER dept RN did checked him quickly and give him room so doctor can come and see him. we were in ER room for almost 2hrs but no DOCTOR showed up. no one even told us why doctor have not came to see little guy....even when i asked for a doctor ...still had to wait for a doc to see him......after all this we had to leave without been seen............
The information center lady from from clinic she doesn’t know nothing I don’t know why she is sitting behind a desk
Took my wife to the emergency due to severe cramps and bleeding last night around 1 AM. The clerk checked us in and then the nurse followed up and checked her vitals. Then they requested blood test since my wife is pregnant. They took out 5 tubes of blood and then said to wait in the waiting room. My wife had not had anything to eat or drink since 6pm the day prior. I requested some water for my wife and I was refused. After waiting for half an hour, a lab tech came again and took out another then of blood since 5 wasn't enough. Then we were sent out to the lobby to wait again.
See waited for another hour and still had not heard anything from any doctor. It was 3AM and my wife was having severe pain 10/10 yet no attention was given. My wife could not take being in the uncomfortable chairs and not being able to even rest so we left at 3AM.
When I told the clerk he didn't even explain to me that I should stay or if the doctor would see us. He just made us sign paperwork when he didn't explain to us.
We had such a horrible experience at this Kaiser facility. Previously, we went to San Joaquin General Hospital and they actually were prompt in taking care of us. Now that I have Kaiser insurance through my work I thought we would receive better care then when we were on Medical. I was wrong.