I recently had surgery at this very modern and clean facility. The check in nurse Valaire was very kind and efficient. Stacey was my surgery prep nurse. She was very professional and supportive. When I woke up after the surgery, I was greeted by recovery nurse Irene who sat with me the whole time. After I got home, I received a follow up call from the facility checking on my progress. The whole experience was stress free. My husband was given a pager, had access to a color coded information board tracking my progress, and met with my wonderful surgeon, Dr. Nelson. Well done Kaiser and my sincere thanks for you help! This facility is top notch.
Started well had a Doctors appt. Got in quickly then he recommended blood work and ultrasound. Got blood work 5 min. Put in for medications 5 min. Then the brick wall hit at 110 imaging department. Over 2 hrs. Of waiting so they need work in that area.
Positive atmosphere, even in the oncology infusion area. Newer and clean and attractive.
Went to the ER for severe abdominal/pelvic pain only at the strong RECOMMENDATION of a Kaiser nurse specialist who I spoke with on the phone just prior to my visit. I try not to trivialize going to the ER because as a healthcare professional, I understand the burden that unnecessary ER visits put on the system.
The issue I went to the ER for is an ongoing issue I've had for 3+ yrs and this is by far the WORST ER experience I have ever had. I'm so disappointed in the treatment I received and what I witnessed, especially since I only recently switched to Kaiser Insurance. I had been told that they run a very efficient, tight ship in this organization. That was not my experience at the Kaiser Moreno Valley Medical Center ER Dept. My husband and I were honestly shocked to see this level of incompetence at a Kaiser facility.
I'm not one to write reviews or complain, but this experience left such a bitter taste in my mouth. Here are just a few highlights from my visit and why I'm giving a low rating:
Rude staff: almost every person I encountered was rude, appeared annoyed, was dismissive or just didn't seem to care. No one introduced themselves or explained what they were doing. No clear instructions seemed to be given and I and other patients was/were confused and frustrated by the lack of basic information.
Very disorganized/inefficient: I know an ER operates by giving priority to the most severe/emergent cases and that patients may not be seen in order of arrival. But even the simplest task for the patients here seemed tedious and riddled with confusion. There just seemed to be no natural, logical flow to the process. I know the ER might have been busy, but the system they had in place seemed haphazard and clumsy.
I left after 5+hrs of waiting for pain meds I was told had already been ordered. The only lab that was ordered on me was a urine pregnancy test, so I can't see how that would have delayed the process of me getting some relief from my pain for that long. Even after 5+ hrs, no one could tell my husband what was going on and when I could expect to be given my meds. My pain became manageable enough and I decided that I would rather be at home in a comfortable bed than stay in that place, so I left!
If you need to come to the emergency room I definitely recommend to drive out to riverside kaiser instead. You will be waiting around or close to your entire visit being over 6 hours. Definitely not with it so that at the end they tell you of you just have an ear infection take this and you can leave. That's my opinion but I'm definitely making this the last time I come here.