Kaiser Foundation Hospital-Moreno Valley
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feedback about Kaiser Foundation Hospital-Moreno Valley
Problem with lack of ownership of patient care at the management/department head level in treatment of Cancer. Was scheduled for a nurse visit as per Oncology department for Zarxio shots in succession today 1-5-18 (Saturday) and same exact occurrence on 12-22-18 (Saturday). Even though appointment is scheduled as a walk in to this location, reception said No Nurse visits available today for the scheduled shot which was listed on their agenda 2-3 days prior every 2 weeks. Now while I understand what a holiday is; these scheduling issue's have been consistent with the Kaiser organization. It seems there is no one at the helm of patient care and scheduling and there is no concern for the Cancer patients time and energy spent in going to a hospital multiple times for no reason. This has occurred several times over the past 5 months and as with any other business; this is not acceptable. We've also had issue's with chemo clip not being set properly on the take home bottle during the last 2 chemo visits requiring us to drive 30 minutes to kaiser the following day to get the problem corrected two separate times. If your shopping for a medical insurance provider or hospital; do keep all this information in mind as you will be addressing these same issue's since these Yelp reviews seem to be us patience only recourse short of going with another provider... Buyer beware...6 months and scheduling is STILL a huge problem as one department does not know what another department is doing and seem to function in a bubble. Shop elsewhere for your medical care and insurance.
Horrible emergency room. No communication. No nurses. No medical staff. Was told they are having funding issues. But they took my copay. Will never go back there.
HORRIBLE! after each seizure I was sent home dizzy and in pain. They would not keep me, I was discharged quickly. I was stereotyped and labeled and mistreated. When I complained about the service, years later, I was sent a medical bill. When my husband, who is a different color, race wise, arrived to the hospital, they would act different, but still send me home.
It's very sad to meet medical staff like this, who don't care about certain lives, based on the color of one's skin. They are not professionals. They get one star, because the option of no stars or negative stars, isn't available!!!
However when my husband who is NOT a person of color, was hospitalized at Kaiser on Iris, in the past, he was treated very well.
Lastly, I haven't notice a person of color working in ER medical staff area during the day, except for the security officer who is NOT medical personnel.
The staff and Medical professionals were amazing. Explained everything to me, my family and husband can understand. Very accommodating. I can't just thank one person, the entire facility was amazing. Thank you and thank God for Kaiser Permanente
Dr. Pillsbury, Dr. Chang and Janet (RN) are the best! I don't mind coming to the ER when they're on shift. The bedside manner is the best. The security guard Curtis Thibodeaux is such a nice person. These people are the reason for the 3 star rating.
On the other hand Jennifer Williams (RN) who works in the ER treated me horribly. She was mean, caddy, and condescending. When I asked her name, she said it was Jen with an attitude, and said she could not give her last name. I only asked her name after she mistreated me. She needs better training on how to interact with patients. Her attitude is not fit for the medical field as genuine caring people should only hold the type of position she has. I try to avoid this hospital if I can help it due to not encountering her. She made me feel so bad and made me sorry that I came. Why is she in the field of health care with a combative nasty attitude? I'll never understand why people like her take health care positions and treat a vulnerable population badly.