Kaiser Foundation Hospital-Moreno Valley
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feedback about Kaiser Foundation Hospital-Moreno Valley
Went to ER at 9pm on a Friday night. Was taken into a room within 5 min. Staff was very professional and friendly. I was seen here one month ago for same medical problem. Nurses remembered me, and did everything to make me comfortable. Tests were ordered and run. All staff was really friendly. After 7 hrs I was able to go home. Before we went to the the ER at Kaiser hospital in Fontana, there I waited 7 1/2 hrs just to be seen. Staff was great, but very ER. Moreno Valley Kaiser is closer, both times on Friday nights , I was seen in less than 10 min. If you need an ER, please go here. Thanks you to the staff .
Mona RN at the ER is one of the worst nurses and worst bedside manners I have ever witnessed as a Kaiser member. I will be cancelling my families membership this month.
Nobody should ever have a nurse tell them that their pain is not real and then while taking my blood pressure because I was silent not wanting a faulty read. Mona said why did I come of I wasn't going to answer questions.
To have a nurse to be beyond aggressive cause me to say I would rather die then be treated by you and by Kaiser.
I see why they call y'all Killer Kaiser you have terrible triage nurses like Mona.
Today is 5/14/2019 and I have yet to get a response back after contacting the email address left by the staffer who replied back to my review over 4 weeks ago. I figured as much look at the 1 star reviews left on this page. We all cannot be lying and making stuff up. RN Mona is horrible.
Problem with lack of ownership of patient care at the management/department head level in treatment of Cancer. Was scheduled for a nurse visit as per Oncology department for Zarxio shots in succession today 1-5-18 (Saturday) and same exact occurrence on 12-22-18 (Saturday). Even though appointment is scheduled as a walk in to this location, reception said No Nurse visits available today for the scheduled shot which was listed on their agenda 2-3 days prior every 2 weeks. Now while I understand what a holiday is; these scheduling issue's have been consistent with the Kaiser organization. It seems there is no one at the helm of patient care and scheduling and there is no concern for the Cancer patients time and energy spent in going to a hospital multiple times for no reason. This has occurred several times over the past 5 months and as with any other business; this is not acceptable. We've also had issue's with chemo clip not being set properly on the take home bottle during the last 2 chemo visits requiring us to drive 30 minutes to kaiser the following day to get the problem corrected two separate times. If your shopping for a medical insurance provider or hospital; do keep all this information in mind as you will be addressing these same issue's since these Yelp reviews seem to be us patience only recourse short of going with another provider... Buyer beware...6 months and scheduling is STILL a huge problem as one department does not know what another department is doing and seem to function in a bubble. Shop elsewhere for your medical care and insurance.
Bad patient care, this hospital takes way too long for you to be seen. Horrible staff!!! I hate coming to this hospital. Your better off somewhere else
,Son had mononucleosis, swollen tonsils painful. Did not have to wait long at all in the ER. Great sevice. This incident happened at the end of March. In April i had to take his girl friend to ER at 4 : 11 am. She was seen, prescribed antibiotics for ear infection. We went to Walgreens after hours contracted with Kaiser pharmacy and left there at 5:11 am. Crazy. Never that fast with an appointment. Then my hubby went to ER with severe cough. It was pneumonia. They had him in a room on iv antibiotics in less than 3 hours. 70% of right lung infected. Stayed for a whole week. Very good service. Only compliant was after discharge, a charge RN on 3rd floor was rude on memorial day, my hubby was not given all his prescriptions. She acted as if ut was my fault. Dr came and hand wrote all of them to take to Walgreens. The only person rude for the entire week. Everyone else were great.