Kaiser Foundation Hospital-Moreno Valley
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feedback about Kaiser Foundation Hospital-Moreno Valley
Staff is extremely unprofessional and slow. I waited in the Fast Track area for over an hour waiting for discharge paperwork. The nurse didn’t even offer to bring me a chair while I waiting for my son. So I literally stood for over an hour. When the nurse came by, he said “they haven’t discharged you yet?” as if someone else didn’t do their job. They walk around slowly with zero urgency. I literally almost walked out. So sad that this is closest Kaiser to my home, but I’ll never come back to the ER. By the way, my son was being seen for possible concussion.
County hospitals have better treatment than what we experienced. We went to Kaiser Urgent Care in Murrieta, we were immediately seen and told that my husband potentially had a Seizure and should go to the ER in Moreno Valley. We arrived around 7:15 pm. It's 12:38 am and we still haven't been seen! This is absolutely ridiculous! We were told that people are being called in order of sickness. I find that hard to beleive. There is a 4 year old sitting here having an obvious allergic reaction and he hasn't being treated either. We're paying for this poor service. We would have received faster service at the county hospital. Yet the insurance that we are PAYING for leaves us sitting in a wait room for over 5 hours!!
I loved the staff. Everyone was very nice and I was seen immediately! I loved my experience here ❤️
UPDATE*****I received a response to my posting in efforts to resolve my issue. Most normal ob appointments are every 2 weeks from 28-36, and every week after that. The representative seemed to disagree despite my high risk pregnancy. Still wait time is 20-30 minutes for appointments(even on a non busy day). In the end I agree to disagree*******
The appointment availability is terrible for the OB department. I have a high risk pregnancy and recently relocated from the
orange county kaiser. The service in riverside county is far less than what I had before. I went from being monitored every 2wks to going monthly. My dr and care team in Anaheim seem to be more concerned with providing high quality care for their patients. The dr in Moreno valley schedules appointments that are not the times you are available, and then runs 30 min late. Constantly rescheduling and being pushed further back due to their lack of staff. Hopefully nothing happens to this baby due to the lack of care and support.
Took my son in to get x rays on his nose because he tripped last night and busted his nose running to my grandmas room. The doctor kept asking me weird questions as if I abuse my son, they called the cps to my house and are investigating as if I’m abusing my son !!!