I feel as though the staff had no concern for my well-being or the health of my unborn child. I was in and out of labor and delivery so fast that I couldn't get my thoughts together. The nurse made me feel like an idiot when I tried to explain my situation leaving me flustered and embarrassed. The doctor came in for a maximum total of 60 seconds, touched an ultrasound device to my stomach so fast, I honestly don't know how it is humanly possible to even focus your eyes enough to check the baby so quickly, and said I was good to go like they couldn't wait to get me out of there. The nurse mentioned me possibly being dehydrated and brought me a glass of water. That was the extent of my treatment. I felt like crying when I walked out. I don't think anyone should be treated like this regardless of the quality of their insurance. I'm 39 weeks pregnant and thought their main concern would be my baby.
Glen and Romy Griffitts
We found an excellent doctor on the first try. We are still learning the KP system.
Felt like cattle. ER staff more concerned with the personal drama ie girlfriend seeing another man and karma getting people back. ER staff using the facility computer to look up mattresses. Rushed to get out of the room so they could get someone else back. When said i could just go home and wait for a call from the doctor they got real rude. Sad thing is... I work for Kaiser Permanente and am ashamed and aembarrassed to say that here. Would never recomend this place to any loved one of mine.
excellent customer service. beautiful fron the outside
In the ER. Absolutely unacceptable circumstances during ER visit. The hospital is unable to serve the patients. The standards are reduced to scary situations such as drawing blood in the hallway on dirty tables with gloves that were used to pick up trash. Doctors and staff spending 99% of their time glued to monitors rather than the patients standing in front if them. One staff doing 50 things but really getting nothing done that matters to the patience. Sraff calls it multitasking; it is more like a big huge disaster waiting to happen. I guess no one told them you can't multitask when you are dealing with people's lives. How would this place function if there were some real disaster with a large number people needing major treatments? Polite staff for sure and i don't mean any disrespect. Just making observations.