Kaiser Foundation Hospital-Santa Clara

Brought my friend here with back spasms so painful she was in tears. They wouldn't bring a gurney for her. Instead, although the gurney was right next to the wheelchair, they grab the wheelchair and refuse to give my friend the comfort of laying down to help ease her pain. Then, once inside, they were rude and uncooperative. Under threat of lawsuit, they allowed her to lay in a triage room, but then forced the back of the bed up so she couldn't lay there either. This was easily the worst experience I've ever had dealing with hospital personnel. They had zero empathy, zero compassion, and zero heart. Hospitals exist to help people who need medical attention. They're supposed to do what they can to make people feel better, not force them to be in more pain than necessary. By the way, we ended up leaving there because of how awful they were being to her, and came to El Camino Mountain View and they are amazing. SO much kinder and very professional. Kaiser could learn a lot from these people. *Update* The Staff member who replied to this comment has yet to follow up with any resolution to this egregious issue.

Waiting room at emergency loction can be improved with se comfortable seats. I been there first time for self, i had flu body was aching bad, but those seats were super uncomfortable. I wasn't able to sit properly, Other than that service was really good there was one guy who was asking each and every person for some snacks, food or juice. Which was really helpful, cause i was not in the condition to walk that guy got me some snacks and juice. Its was kind and such a great move by kaiser.

I had a great service today! And only 1 minute sat in waiting room.

Very much disappointed with this particular place and the Kaiser insurance. I don't want to describe all my negative experience dealing with Kaiser insurance support, it would be a long story. I wouldn't recommend it to anybody.

All of the doctors, workers and even supervisors are super racist and mean. DO NOT GO HERE! They’re super unprofessional.