Kaiser Foundation Hospital-Santa Clara

Address

710 LAWRENCE EXPRESSWAY, SANTA CLARA, CA 95051 USA

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Phone

(408) 236-6400
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710 LAWRENCE EXPRESSWAY, SANTA CLARA, CA 95051 USA

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Consumer feedback about Kaiser Foundation Hospital-Santa Clara

Mirijadesky Mirijadesky
Mirijadesky Mirijadesky

5 out of 5 stars

posted 1 month ago

Anything Kaiser tends to be phenomenal but this review is specifically for the Local Member Services staff.

I dealt with months of insurance woes; call this agency, call that agency, I have no clue shy they are telling you this, etc. At my wits end I came into Deanne's office and relayed the story to them. Within a half hour what has been my worst nightmare was solved simply because she is so adept in communication with the various agencies involved. I still feel like I could cry.

Thanks Deanne, thanks Kaiser.

Patricia Palafox
Patricia Palafox

1 out of 5 stars

posted 1 month ago

Going back to Kaiser starting Nov 2018 and although I truly appreciate the ability to get all my medicals needs met here I am SERIOUSLY dreading the parking situation. I have had to plan an additional 30-45 mins prior to my actual appointment time just to make sure I will have the time to PARK. I have seen people get out of the their cars and have full on screaming fights over a parking. Seems Kaiser failed to plan for the number of patient parking PLUS employees! Again just dreading the fight to park! :(

Marcello Miranda
Marcello Miranda

4 out of 5 stars

posted 2 months ago

Edited my rating from 1 to 4.

KP gave me a bill for a visit, and after I paid, told me that everything was squared away. Soon after, I got another bill, and then another. Turns out there are separate bills for facilities and for specialists. Conveniently this was not explained to me. I first thought the new bills were fraudulent and almost threw them away, which would have later demolished my credit score.

Fortunately I didn't. Edited my rating up because the medical care I received was indeed good and their financial services department was very helpful in (eventually) handling the rest of the billing.

Cathy Gall Crisp
Cathy Gall Crisp

5 out of 5 stars

posted 1 month ago

Kaiser Permanente has been and is a vital and positive part of my ongoing good health and vibrant life. I'm grateful to the whole bunch.

Arghavan Arjmand
Arghavan Arjmand

2 out of 5 stars

posted 1 month ago

I appreciate the way Kaiser's system works but Kaiser santa Clara has failed to plan for parking spaces. Sometimes I just give up after searching for a long time and leave without getting my work done. Also the staff is really slow.

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