I started with my sick son in the Kaiser Urgent Care at Scotts Valley, where they sent us to the Santa Clara Emergency Room. From beginning to end, our experience (while frightening) was stellar! Every single professional we met, treated us with compassion and competency. Ryan was the RN who took my son's vitals on the way in. He was cool, calm, and expedient. He introduced us to the triage nurse, Rudy, who had a very nice sense of humor and put us at ease, despite my worry. While in triage, we met our wonderful doctor, Dr. Farooqi, who was competent, kind, and kept me informed at every development. Once we got a room, RN Renee was our nurse - she was firm, fair, professional, and treated my son so great. When she'd leave the room, he would say, "She's nice. I like her," especially after she gifted him with a Popsicle :)
Thank you Kaiser Permanente Emergency Room Staff for your kind, compassionate, and professional care. My son is home now & feeling much better.