Kaiser Foundation Hospital - South Bay
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I would have given five starts... but
My wife unfortunately, is a frequent flyer of emergency departments. So, coming here often is generally a good experience.
However, there is one nurse in the ED that absolutely has no business in the medical industry. She seemingly lacks any sort of empathy, and even an understanding.
Helen Camero is her name. If you get her as your nurse during your visit, you would have been better off just staying home in agony. Because her work ethic will exasperate your issues.
When I was asking questions about my wife's care, gently it seems she was offended and took every question as an attack and replied curt and nigh rude to me. I sincerely feel I didn't ask my question in any ill-mannered method. I always try to be nice to my wife's caretakers.
When asked about additional pain medication, she felt it within her authority to answer in the doctor's stead, when it's not her call. She's not a doctor. I overheard her speaking to the EMTs transporting my wife, and to the doctors with a knowledge transfer of my wife's care from biased speculation as opposed to fact. Example: she informed the EMTs my wife had DVT. My wife has never had DVT, I never made mention of that, and I'm not sure where she got this from.
Anyway, tl;dr .. theres my three cents. Avoid Helen Camero at all costs.
Otherwise, the hospital's great and Kaiser over all treats their patients with the utmost urgency and respect, except one singled out nurse.
The orthopedic doctor lilavati is a liar. She wrote something down that I did not say but I signed the Ama paper not reading it I know stupid because I just wanted to get out her hair and not give her problems. And on the kaiser site notes she wrote I was walking with a limp but I really was not. Like why lie? Lol I needed the cast to remain off to atleast do uber because I'm broke and need money to eat and pay my Bills. I am sure she is a good doctor but you're a professional why lie? I know this may seem petty but you really shouldn't be lying. Honesty is always key. Sending positive vibes your way but don't lie on your patients that's not cool.
Want to visit someone? Bring yourself to the e.r.?
Or just make a regular appointment?
Expect Poor, poor treatment of outsiders. I Exactly the reason to never have Kaiser. CREEP Mentality to top off their already poor standards of care.
Best hospital experience. So quick! Less than an hour.
We always receive the best service at Kaiser. This location is no different. I am thankful for all the dedication, kindness and professionalism with which they have served me and my family. This location in particular is super modern. Most of all, the people at Kaiser have been fantastic to us. We are so grateful to all of them, and that is why we recommend Kaiser to all of our friends and family.