Kaiser Foundation Hospital – South Bay

Staff is really helpful, there is plenty of parking all over. Staff is really helpful, and this Kaiser Permanente is super organized. It looks really clean too which is funny. There is a small food stop within the building. Keep in mind emergency room and optometry and specialist departments are across the street from the physicians building. Overall really great though.

My dad in law is disabled and need emergency treatment. KAISER PERMANENTE goes above and beyond, we live far from our dad but the hospital did everything possible to make our dad dialysis goes smoothly and consistently communicating with us. We couldn't Express our gratitude to the managements, to doctor Brown, case worker Jeremy, nurses Ana, Jane, Amal and everyone ( apologize for name writing and we couldn't remember other staff names). Once again thank you very much, keep up the professionalism. We will be always your customers

The emergency room is way out of responsibility. Bad service toward patients. Silvia Senaga and assistant Theodore are persons that abuse their authority. I have been waiting for 4 Hours in the fast track and no doctor has seen my patient which is a very ill senior citizen. Kaiser go out of their way for recruitments for Medicare patients but once service is requested Kaiser does not stand by their advertisement. ER lacks wheel chairs. Once you end up in the back for a nurse to take initial vitals you can tell many rooms are empty. Nurses yoking while children, elderly and in general patients waiting for long waiting time. I don't recommend Kaiser Permanente South Bay ER to anyone.

I have been with Kaiser for 6 years and have had positive experiences UNTIL I got pregnant. I am 44 years old and clearly high-risk. They treated me no differently than a healthy 25 year-old. I took a blood test ( 8-26-19) at the walk-in clinic to confirm my pregnancy. I took initiative to call and make my first prenatal appointment. Nothing noteworthy happened at the appointment (9- 9- 19). They didn't even take my blood-pressure. I filled out a questionnaire, the LVN went over some pamphlets, ordered lab work and sent me home. I was assigned no specialist, and no special recommendations were made to ensure healthy implantation of the embryo due to my advanced age. They made me another appointment for 10-21-19. Two days ago, Oct. 7, I was spotting and went to urgent care in Downey. The doctor there was sensitive, did a pelvic exam, noticed clots and ordered an ultrasound. Later she returned to report there was no heartbeat. She gave me the option of going home and letting it pass naturally, having a D & C, or taking a pill. I had no idea what to choose. I was hysterical with grief. She advised I just go home and let it pass because I was cramping. The following day, Oct. 8 (9:30 am) I called the appointment line from my husband's phone for an OB follow-up. She recorded his phone number and left a message with the nurse at OB to call me back. At 11:00 I was bleeding so profusely that I just stayed in my empty bathtub. I called the appointment line again. She reported that the OB nurse had called me back and left a message, but she hadn't. She must have called the wrong number. My phone number on file is current, but coincidentally my phone broke. It doesn't turn on, so I was hoping they weren't calling that number by mistake. I called OB myself and left another message with my husband's phone number, then called the nurse advice line. I waited on hold for 30 minutes. After hearing my story, the advice nurse told me to call an ambulance, or get a ride immediately to the ER. At the ER in Harbor City, they did another ultrasound. While I was waiting for a bed, I started going into shock, because I was still bleeding through pads and onto towels that I had placed beneath myself. My husband ran and got a nurse and they finally laid me down in a bed. The doctor came and said he would do a pelvic exam and that he was going to order me Rhogam. I questioned him because my blood type is Rh+ and Rhogam is used for mothers who are Rh-. He returned and said that he had misread my blood type. I was in disbelief. The doctor did a pelvic exam and took a large specimen from my uterus and placed it in a jar for the lab. It was never sent. I was given a bag of IV fluid, sent to the pharmacy to get medication to help my uterus clamp down and stop bleeding, and sent home. The gestational age of my fetus was never confirmed. My last menstrual period was July 25, so by that, it would be 11 weeks. But my periods are irregular and I had felt pregnant long before my first blood test. I never saw my ultrasound from my first visit to Downey, or my second visit to Harbor City. I never saw an OB practitioner, period. I was treated like a number and not a person. I had a miscarriage before in 1995. I was given a D & C and was able to return to daily life within 48 hours. I was 20 years old. I am sad and disgusted that at age 44 I was not important enough to even receive a call back from the OB department. The nurse's desk never called. I am here at home, my products of conception never analyzed, my ultrasounds unseen, and myself unseen by the OB department at Kaiser. I am leaving this establishment as soon as the open-enrollment window for my insurance is available through my workplace. If you are a high risk pregnancy, and with Kaiser, leave now.

I go to ER for small bowel obstructions which are EXTREMELY painful. At Kaisers old emergency room they would take me promptly to emergency room bed. Now I had one, was taken by ambulance and still had to wait 2 hours. Now they want to call you in for blood work first, then send you back to waiting room. Unhappy. I don't know what has happened to Kaiser but it's bad.