Kaiser Foundation Hospital – Westside

Top notch care! The receptionist was helpful, the triage nurse (with the cool sparkly blue fanny pack) was efficient and put us at ease, and Dr. Manchio was so skilled and all around great! Dislike going to the ER, but this team was so super and made the whole process less painful. Thank you!!!

oh my gosh where to begin, KP needs major transformation beginning with an RN or at least an LVN to do all triage at ER, not an admissions rep, especially when coming in the ER for foreign object lodged into throat and can''t talk and the Admin person says to hold on and not even call in a code for an RN or someone of emergency education to assist......because checking in a calm and collected labor and delivery patient was in line prior, vs someone choking and not able to talk to Admin personnel was absolutely appalling. Separate check in for labor and delivery is a must even if patient should be directed in going straight to floor of labor and delivery and then send admin rep later to do paperwork. 2nd.rooms in triage and ER were dirty, meaning no clean up of trash and other stuff on floor. 3rd every Nurse that is in charge of patient room should use marker to write in name of RN, CNA, ER doctor and any written updates, for example waiting for lab results, consult, x-ray, etc.,. on chalkboard, advise if no eating or drinking of patient. Put huge sign for ER only patient and one guest to attend, not 5 other people in 2nd waiting area prior to going into an actual ER room. But the fact of short staffed nurses and doctors is not an option at any ER, Will think twice about coming in after 2 visits to ER. 🙁

Despite my relatively minor issue, they still helped me feel better during what was a rather awful time. My thanks to the ER CNA Heather whose fantastic demeanor and kind attitude improved my mindset a lot.

I've been going to Kaiser Permanente for years and I've always been given the proper attention and care that I need and expect. The providers are all very sweet and caring, the facilities are always pristine, and I never have to wait long for an appointment.

Disgusted with how they handled my care, horrible attitudes: the staff there that day really should not be allowed to work in the medical fails, toxic idiots.