Kaiser Foundation Hospital - Westside
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I was transferred here via ambulance due to life-threatening, postpartum complications. I was treated like I was incompetent, at times having my medical decisions second guessed, and confirmed with my husband, in front of me. I was talked down to and treated like I was unable to make sound decisions for myself and my infant child. I basically had donor milk forced on my son, yet they would not assist me in getting my son to nurse from me, nor would they facilitate me speaking to the lactation nurse before a few minutes before my discharge.
While a nurse was trying to put an IV in my hand shortly after I arrived, she was hitting a nerve. I was awake and coherent enough to be telling her that she was hitting something. I could feel intense pain and tingling in that hand shooting all the way up my arm and down through my fingers, yet my complaints were ignored and she continued digging. That hand still has not returned to normal. I can't wear a watch on it and I cannot touch that spot. It is my dominant hand.
After leaving the hospital, I filed a complaint about the above and received a response indicating that the damage was my fault for moving around while the nurse was attempting to put the IV in. I was moving around due to the pain. If that wasn't bad enough, this long, very detailed response to my complaint, containing highly sensitive health information was sent to my ex-husband's address (I had corrected my address with the hospital at LEAST twice while I was there) and I received it from him, opened. So much for HIPPA? At this point, I called Kaiser Member Services again and asked that they correct this issue across ALL Kaiser systems. Whether that has been done, remains to be seen.
Since I was transferred due to a life-threatening condition, I was sent to the nearest hospital, not the nearest hospital in network with my insurance. My insurance ultimately denied the charges, but I am working with them on an appeal. After I was told that Kaiser would resubmit a bill to my insurer and put my account on hold in order for me to go through the appeals process, I got a letter from a collection agency. Kaiser had sent me to collections anyway. So I call, again, and they actually held the account this time.
Fast forward a couple weeks later and I get a letter from the person at my insurance company handling the appeal asking for assistance getting my medical records. I immediately contact Kaiser Permanente and request that my medical records be sent to my insurer to facilitate the payment of their bills. I get a response to please have the patient sign a medical authorization (I AM the patient). I call and speak with someone who is obviously not even listening to me because she cannot even track what I am telling her. Eventually, I am told to print my initial email request, sign and date it, and re-email it and that will be sufficient to get my records sent to my insurer. Next day, I get a secure email requiring the Kaiser Form to be signed or they wont release my records. I call again. This time I point out that while there is a law requiring them to release my records to me, there is no law requiring me to use a Kaiser specific form. Finally I think I might actually be getting a copy of my records...Apparently they can send your medical records out to some address that you have changed multiple times for your ex-husband to read, but if you actually want a copy of your records, they aren't going to make it easy.
This has without a doubt been one of the most dehumanizing experiences of my life. It is bad enough that I had a highly traumatic event that has affected me in ways I never thought possible, but I continue to have to relive it every time I have to call and fight with Kaiser.
This place, and these people, do not care about you or your well being. They care about protocol and money. You are simply a member number, you are not a human being, you have no feelings and as far as they are concerned, you have no rights. Avoid Kaiser at all costs.
Never waited longer for a so called emergency in my life. Can’t believe I have to pay for this sort of service. Will recommend to anyone I know to try any other form of medical practice before this disappointment. Update: the doctor also took a phone call mid resetting of my girlfriends broken wrist. I don’t even think I need to explain how absurdly unprofessional and frustrating that was. Shame on you and your staff
I'm definitely not happy with Kaiser! My husband was taken to Good Sam Hospital in Corvallis on a 911 call. After many hours and tests I was informed that Kaiser was transporting him to their Sunnyside facility! They came after 10pm so I couldn't even follow him up there (about a 100 mile one-way trip for me). I called the next day to talk to him only to find out he wasn't even there. They had taken him to Westside and hadn't bothered to let me know! I have not been able to see him due to the distance and responsibilities at home and it sounds like he has deteriorated a lot! I have sat by the phone daily waiting for them to let me know if they are bringing him home each day! Now they say he isn't eating, drinking, can't stand etc. I am trying to find a way to get up there tomorrow as I am sure he needs to see me. I try to talk to him every day on the phone if he isn't sleeping. Some times he is pretty confused. I won't go into all of the conversations I have had with staff etc but I want my husband home! The staff there has been very nice as has the doctors. But if I had the choice, I want medical help to be closer to home!
This is for the Westside Pharmacy review. They are generally nice and try to get things done as soon as possible. They open almost every day (even during holiday for limited hours) BUT the pricing is BAD, it is way more expensive than Rite-aid or Safeway. I paid double! So please do yourself a favor and go do a little research before you just blindly pay for the prescription. I use GoodRX app and they spill out pricing for your entire zipcode.
My daughter was seen in the emergency room last night and while the wait to get in the back was longer then I thought it should be the doctor and nurse she saw was amazing thank you Dr. Manchio and Bryce