Kaiser Foundation Hospital - Woodland Hills

Address

5601 DE SOTO, WOODLAND HILLS, CA 91367 USA

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Phone

(818) 719-3800
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5601 DE SOTO, WOODLAND HILLS, CA 91367 USA

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Consumer feedback about Kaiser Foundation Hospital - Woodland Hills

Pat B
Pat B

5 out of 5 stars

posted 2 months ago

Kaiser Permanente Woodland Hills is undergoing some Major Redecorating. From what I understand, there is going to be a new E.R. and perhaps a new O.R.? Been coming here since they opened back in the 90's. It's quite saddening and surprising to see a 3.4 Stars for this facility, considering Kaiser Permanente Woodland Hills is the highest ranked hospital in the San Fernando Valley! Kaiser's quality of care has been highly rated and attributed to a strong emphasis on preventive care. In addition, the doctors here are salaried rather than paid on a fee for service basis. With over 12 million health plan members and over 200k employees, my expectation would've been closer to 5 Stars! In My book, they are nothing short of 5 Stars with the care they are providing my mom.

Dee Perez
Dee Perez

1 out of 5 stars

posted 6 hours ago

I took my 90-year-old Father to the Woodland Hills Emergency Room yesterday around 4:30pm, where there were maybe 4 people waiting in front of us. My Dad is diabetic and his sugar levels were extremely high - over 400! The triage area took his vitals, which were good, however he couldn't stop shaking while he sat in his wheelchair and we waited. After 1 1/2 hours I asked when my Dad would be seen, and the triage gal couldn't give me an answer. I told her while it was getting busy in the waiting area, there certainly didn't seem to be a sense of urgency from the front desk to help those who were waiting. Not until I got upset with the vague answer did they even say they were waiting for beds and have to admit people based on severity, etc. While I really understand this, there was no customer service or reassurrance to those of us waiting that they were trying to help us. After 2 hours and 15 minutes, I went up again, and they told me there were 3 patients in front of my Dad (all whom arrived after us), but they also said if more urgent patients were to come in now, it could be another couple of hours. At that point we decided to leave, as my Dad was completely uncomfortable and cold, and at 90, it was most important that he be comfortable and attended to. For all the lovely commercials that Allison Janney records about the merits of Kaiser, we certainly felt none of them yesterday. If you don't have the beds to accommodate your patients, at the very least teach customer service, empathy, and better communication skills to your ER staff!

Nancy Tuscano
Nancy Tuscano

4 out of 5 stars

posted 1 month ago

I gave it four stars only because there is always room for improvement but other than that it should have five stars. Dr. Jung is wonderful, caring, optimistic, and playing fun to talk to she knows her stuff.

Dakota Shore
Dakota Shore

1 out of 5 stars

posted 3 weeks ago

some of these doctors are beyond incompetent. My best friend had exhaustion, chest pain, back pain, etc. for over 2 weeks. he went to Emergency and saw his internist at Kaiser. They told him his heart was fine and they couldn't figure out what was wrong with him. Turned out he had blockage of 95% of his arteries. Went to a real hospital and they ended up performing an emergency bypass. Kaiser would have killed him.

Frances Garcia
Frances Garcia

4 out of 5 stars

posted 3 weeks ago

Staff is knowledgeable and friendly. They get you in and out quickly and are thorough.