Kalkaska Memorial Health Center
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feedback about Kalkaska Memorial Health Center
Came in after my midnight shift
Had great care from start to finish , answered all my questions and left feeling positive , would recommend with confidence .
Doctor was great, no issues there. The pharmacy technicians left some to be desired in terms of customer service. My least favorite moment was when they waited for me to sign that I had picked up my prescription to wait to inform me that it was only partially filled due to needing a pre-authorization from my doctor for the rest of it and therefore they couldn’t fill the rest of it because they are a discharge pharmacy and don’t to refills, fully acknowledging that it wasn’t the complete prescription. They said that I would need to fill the rest elsewhere. I went to the dr office (same building) and explained about the pre-auth, which they handled wonderfully. I didn’t like that they waited for my signature and THEN waited to tell me about any complications. It felt like a shady method. If I had been properly informed, I wouldn’t have picked it up. I would have walked down the hall to get the pre-auth taken care of and then come back to pick up the ENTIRE prescription.
The staff is always friendly and helpful. My Dr. is amazing and always listens to my concerns
Terrible bedside manner. We went in with my 2 year old. After 4 hours of waiting we were basically told that shift changed happened 2 hours ago and nobody had time or knew what was going on. If you have a choice do not go here.
I am giving them 5 stars and a positive review. Not because they are great, but because they will sue you if you say anything negative about them.