Kansas City Orthopaedic Institute
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feedback about Kansas City Orthopaedic Institute
The staff by far was the nicest I've seen in a long time. Everyone was compassionate to my needs and the procedures I've had done. Dr. Fotopoulos has been outstanding as well. He's explained every detail of the procedures he has performed on me so far and he to is very compassionate. Overall, this office is by far the best one I've been to in the Kansas City area. I don't mind the long drive to get there either because I know I'm being taken care of.
Our daughter saw Dr. Unruh for her wrist last year and he was very detailed and personable. A few weeks ago, she hurt her ankle on a Friday and we went in to the walk-in urgent care on Saturday. We were pleasantly surprised that we got in quickly for an x-ray and saw Kara Boyd, PA and my daughter and I both really liked her. I appreciated how she explained everything and talked directly to my 12 year old daughter. Thankfully she didn’t break anything but it was so nice to be able to find out right away.
Very professional, satisfying, and excellent experience, as all aspects proceeded on time, in perfect synchronization, with a thoroughly pain-free procedure, free from any glitches or after effects, and I was on my way home earlier than expected. Kudos, and my sincere Thanks, to ALL involved - Well done!!!
Although it took several weeks to get in to see Dr. Santos it was well worth the wait. After spine MRI he gave me options for treating my pain and I opted to have an injection in the nerve in my back. Results have been excellent. Staff is caring and facility is great. My husband has had several procedures done at this facility with a different physician including knee replacement and all visits and inpatient stay were also excellent.
Incredibly disorganized and poorly run facility.
My wife was seen in urgent care on Friday for a fractured ankle. She was fitted for a boot which has been extremely painful for her. The nurse practitioner on Friday told us a doctor would call us Monday, no one did. My wife has called countless times and basically KC Orthopedic Institute doesn't seem to care to help.
We have no problem finding another orthopedist, but why can't we just get a straight answer as to whether or not your facility is going to evaluate the films or schedule us an appointment? Stop lying!!! We have been told a doctor was reviewing her film, but still have heard nothing 4 days later. If the doctor is busy fine, tell us when it will get it done.
Calling KC Orthopedic Institute is like calling Sprint Customer Service, they are not in India, but they are absolutely clueless. We have experienced nothing but confusion and the facility seems incredibly disorganized.
My wife was able to obtain an appointment at RockHill Orthopedics. The group was professional and courteous. I would suggest choosing Rockhill over Kansas City Orthopedic Group.