Kansas City VA Medical Center

Overall not a bad place. Doctors are pretty good. Physical therapy is great and so is orthopedics...did have an issue with ER taking some time to get to me. I would suggest having all kinds of doctors ( at least one) available during all hours of operation.

I have used the VA in Kansas City for about 6 years for issues like problems from gunshot wounds in Vietnam; Agent Orange complications including cardiac heart issues, pulmonary and lesser things like sleep apnea, glasses, hearing aids, basil cell melanoma, diabetes, cataract surgery, flue shots, etc. Like any other place, some staff or docs are great, some not so great .............BIT in the time I've been going here.I have never had any of the staff or docs be rude or disrespectful. Sometimes I can get an appointment within a week ..... sometimes its longer. Other times like with a blood clot needing emergency surgery or a pacemaker, etc they've readily outsourced me to a top rated local hospital. 90% of the time when I show up for an appointment I'm seen within 10-15 minutes of that time. For what they are, they do a good job most of the time.

Poor utilization of resources… While I am generally satisfied with the VA services I receive, scheduling is less than satisfactory… At my routine dental check up, I was scheduled to return for a cavity. I have repeatedly asked that my appointments be coordinated to save me trips but it never seems to happen; Round-trip for me takes three hours and someone to accompany me; that’s 6 man hours (not to mention the wear and tear on my vehicle) for a procedure that ultimately took only 10 minutes (from the time I walked in until the time I walked out) When asked why this could not have been done at the time of my check up, I was told they didn’t have the materials needed. Seriously a dental clinic without materials to do a small filling? And why was It not coordinated with my next cleaning appointment? Total lack of consideration for my resources.

Horrible at the ER. A nurse talks about how she hates her job and just makes smart comments. The wait here is mind numbing. They say they are admiting you but you still dont get a room after being here for 5 hours.

I called the VA for four hours trying to get a hold of registration...set up my appointment....transfer my file....the only people who answered were the switch board operators & another department who couldn't help! Their customer service is horrible... was able to call Eisenhower VA and was set up within 10 mins. *side eye*