Kansas City Va Medical Center
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feedback about Kansas City Va Medical Center
Overall not a bad place. Doctors are pretty good. Physical therapy is great and so is orthopedics...did have an issue with ER taking some time to get to me. I would suggest having all kinds of doctors ( at least one) available during all hours of operation.
I have used the VA in Kansas City for about 6 years for issues like problems from gunshot wounds in Vietnam; Agent Orange complications including cardiac heart issues, pulmonary and lesser things like sleep apnea, glasses, hearing aids, basil cell melanoma, diabetes, cataract surgery, flue shots, etc. Like any other place, some staff or docs are great, some not so great .............BIT in the time I've been going here.I have never had any of the staff or docs be rude or disrespectful.
Sometimes I can get an appointment within a week ..... sometimes its longer. Other times like with a blood clot needing emergency surgery or a pacemaker, etc they've readily outsourced me to a top rated local hospital. 90% of the time when I show up for an appointment I'm seen within 10-15 minutes of that time.
For what they are, they do a good job most of the time.
Poor utilization of resources…
While I am generally satisfied with the VA services I receive, scheduling is less than satisfactory…
At my routine dental check up, I was scheduled to return for a cavity.
I have repeatedly asked that my appointments be coordinated to save me trips but it never seems to happen; Round-trip for me takes three hours and someone to accompany me; that’s 6 man hours (not to mention the wear and tear on my vehicle) for a procedure that ultimately took only 10 minutes (from the time I walked in until the time I walked out) When asked why this could not have been done at the time of my check up, I was told they didn’t have the materials needed. Seriously a dental clinic without materials to do a small filling? And why was It not coordinated with my next cleaning appointment? Total lack of consideration for my resources.
I called the VA for four hours trying to get a hold of registration...set up my appointment....transfer my file....the only people who answered were the switch board operators & another department who couldn't help! Their customer service is horrible... was able to call Eisenhower VA and was set up within 10 mins. *side eye*
Most of the people, (not all) don't care and are only there for the pay check. I don't even know why people give reviews of this place other then venting to a system that is not listening. The patient advocacy is pretty much useless just someone taking a pay check and the doctors (not all) to me are just waiting for the veterans to die off. The person who runs the show a female administrator (what I was told) from the Florida VA cares more about restricting the doctors (what I was told) then letting them do there jobs as is shown by the huge turn over of the medical staff. I have come into the VA and the some of the people working at the counter were so rude yet soon as a person from their community steps up they are so helpful. I know there is a word for it and it starts with a "R" but I am told these people can't be that. So for me if they would allow me to find my own doctors I would never come back to KCVA. It's the only VA I am allowed to go to so I hope the others are better. I have also been in the hospital when homeless people where sitting in the waiting room who were not veterans and yes you can tell. The place is always under construction and whoever was the idiot that approved the over hang with the solar cells should be fired. A parking house would have worked so much better and would have fixed the parking situation. I have been going there since 2005 and it is a money pit, just think of all the money they could save if only they would give the veterans the choice and then shut KCVA down.