Karmanos Cancer Center
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feedback about Karmanos Cancer Center
I have had nothing but a great experience here. My nurses and surgeons have been excellent!! My only complaint is their valet service. Why is there no complimentary valet? Not that it is expensive,but the price does add up. I am there once a week and those $3 charges add up. Something needs to change about this.
Karmonas has great customer service and attends to thier patients needs. However, I notice most of the nurses do not wear gloves or wash their hands when handling my grandmothers central line port. Many times I have to ask the RN if she could wash her hands and wear gloves because they will just start hooking up the iv and attempt to administer iv meds without gloves . This is a concern for me because my grandma is taking chemotherapy which drops her white blood count reducing her body to fight off infection and being a Registered Nurse I know that this is an infection control issue that puts patients at risk especially cancer patients receiving chemo therapy.
One star is enough to cover the "good" part of getting treatment here. People smoke out front almost every visit I come in for. The wait is so long and you finally speak for your doctor for them not to be thorough with you. They give you a coordinator that helps with whatever you need before your transplant, appointments, refills, questions. I had one who was only there part time since I could never reach her. Now that I am out of transplant, I have to all these things myself. I am weaker and more foggy than I was coming in and I would imagine most patients would be the same, so no help? The stay was horrid. They don't partner up to only interrupt you as needed and most people knock on the door louder than the police. I had 8 people knock on my door between 8am and 10am. They never cleaned my shower and only wiped down any clear space on surfaces. So the bathroom sink had the same soap drips for days because I had my bin of bathroom necessities there. They wiped the main entry door handle, the top lip of the refrigerator door, the visitor seat cushions and bedside table. The lounge where you can use the exercise bike or sit with your family is for the patients. I've found the cleaning staff in there on their phones plugged into the wall. I noticed a metal hook on the floor after my first week there and it was still on the floor after I spoke to management about it. The food was horrendous, the smell of it made you want to vomit, just like the staff said it would. It's sad when nutrition is such a big part of recovering, yet I had to survive on what could go in the microwave, if I could make it there that day. I had 3 nurses that were absolutely wonderful. I know I will get the reply to speak with Nanci, however, I had bad experiences before I even made it in to transplant. I don't want another investigation and formal apology; patients deserve to know other patients' experiences and honest feedback so they can choose where they would like take their best chance at living.
My mom recently had Colorectal cancer when she had all the testings done on pet scans/Ct scans and they also found a spot on her lung. She had the Biopsy done to see if the colorectal cancer spreaded or Connected. Which the test results came back it did not spread. So they ended up doing the radiation treatment on the rectal tumor and she had the surgery done to remove it . Dr Littles At Jeppersens Radiation oncology center told her after when she had that completed they were gonna do treatment on her lung. Now she went back for a follow up and they weighed her and she went from 85lbs to 105lbs, her oxygen Level went from 70 something to 96 from the last time she seen him now suddenly he told her theirs no more ye can do for her and told her to come back in a year. He making it sound like she ain't got lung cancer all of a sudden since yall help run those institutes in bay city mi then yall need to do something and figure out why dr littles did this because he never did this before all he did was Examined her, Listened to her Lungs and what not and that was it told her to come back in a year for a follow up
The wait time for mammogram is totally unacceptable. I was told to be here for intake at 10:00. It’s 11:30 and I am still sitting here. This is not the first time this has happened. I understand things happen. But this is disrespectful. Am seriously considering switching my treatment for breast cancer to another health care system