Karmanos Cancer Center
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feedback about Karmanos Cancer Center
One star is enough to cover the "good" part of getting treatment here. People smoke out front almost every visit I come in for. The wait is so long and you finally speak for your doctor for them not to be thorough with you. They give you a coordinator that helps with whatever you need before your transplant, appointments, refills, questions. I had one who was only there part time since I could never reach her. Now that I am out of transplant, I have to all these things myself. I am weaker and more foggy than I was coming in and I would imagine most patients would be the same, so no help? The stay was horrid. They don't partner up to only interrupt you as needed and most people knock on the door louder than the police. I had 8 people knock on my door between 8am and 10am. They never cleaned my shower and only wiped down any clear space on surfaces. So the bathroom sink had the same soap drips for days because I had my bin of bathroom necessities there. They wiped the main entry door handle, the top lip of the refrigerator door, the visitor seat cushions and bedside table. The lounge where you can use the exercise bike or sit with your family is for the patients. I've found the cleaning staff in there on their phones plugged into the wall. I noticed a metal hook on the floor after my first week there and it was still on the floor after I spoke to management about it. The food was horrendous, the smell of it made you want to vomit, just like the staff said it would. It's sad when nutrition is such a big part of recovering, yet I had to survive on what could go in the microwave, if I could make it there that day. I had 3 nurses that were absolutely wonderful. I know I will get the reply to speak with Nanci, however, I had bad experiences before I even made it in to transplant. I don't want another investigation and formal apology; patients deserve to know other patients' experiences and honest feedback so they can choose where they would like take their best chance at living.
The wait time for mammogram is totally unacceptable. I was told to be here for intake at 10:00. It’s 11:30 and I am still sitting here. This is not the first time this has happened. I understand things happen. But this is disrespectful. Am seriously considering switching my treatment for breast cancer to another health care system
After mastectomy. I was assigned to a Oncologist New on Staff. She did not offer the standard treatment because she said “My age was against me”. Statements like “after all, you are older and stage 3” as well as “Do I need to explain this to your husband?” Totally upset me & I felt she was giving me a death sentence. After the doctor left the room, a medical assistant who was in the room whispered to me...”sweetheart...you only got one shot at this”. I called later to complain & the operator transferred me to my Surgeons PA. First words out of her mouth were “OMG...who did you tell this to!!”. I did try another Onc. who was head of that speciality & he rudely chastised me for trying to report his fellow co-worker. Ran like hell from that place to U of M & would never go back. This was 4 years ago & I truly believe I would not still be in remission had I listened to that Doctor. The Medical Assistant saved my life that day with her warning.
DR. Michael Cher has no compassion! My wife who recently had kidney cancer and had to have part of her kidney removed a year ago. She was recommend to come here for a follow up. When she arrived everyone greeted her with open arms, front desk staff was great, nurse was helpful but then Dr. I DONT CARE walked in. After a few questions, he made my wife very upset because he acted as if he didn't care or understand why she was there. I've heard great things about this place but this Doctor needs to have some classes on how to treat a person!
They are great at taking care of you