Kenmore Mercy Hospital

I don't usually write reviews, this review is for when I entered the ER 12/2015. I was taken into triage with my husband and discovered I was experiencing early pregnancy symptoms for the first time. Even though I was told they no longer take inn pregnancy cases, I explained to them how I was born at the hospital and they kindly made a exception and called inn staff to help me confirm the pregnancy was normal and healthy. Besides this time, my family and self have always had the best care here and have been very satisfied with the service I had received over the years. People who complain about wait time have no understanding of how ERs apparently function.

I ended up at Kenmore Mercy Sunday when I woke up noticing my heart rate felt funny. When I got to the ER, the staff got right to work on me and found out I was in rapid AFib. The staff in the ER was so attentive to my needs and worked together to get my heart rate under control. My nurses Missy (and I feel awful for not remembering the other name), were so amazing! Dr. F was so great keeping me informed and making sure he didn’t miss anything when it came to testing and treatment. I stayed the night on 3 East and can’t say enough good things about every single staff member on that floor! From house keeping to dietary to the nurses aides, nurses and doctors. Everyone made me feel like they had my condition under control and I mattered. It helped ease my anxiety about what I was going through. My nurses Tonya and Gina as well as my admitting nurse (I’m sorry I can’t remember her name) were Incredibly caring and compassionate. KMH you have wonderful staff and should be very proud of the employees who represent you. Thank you for such great care! -R.Higgins

Nice security staff at front desk and very clean place to visit and spend time with a love one

I checked in at 12:30 with severe abdominal pain and was not seen until almost 4 PM. We called a supervisor and was told that the were a lot of ambulances that day (totally understandable) but that hadn't explained why I'd watched the waiting room clear out twice while waiting. Then they confirmed my suspicions about why I hadn't been seen by saying, "Well, there ARE a lot of older people being seen...." It has not escaped my notice that I was the youngest person in that waiting room and yet older folks coming in after me were prioritized first. I'm not saying some of them shouldn't have been prioritized, but the blatant ageism in this hospital is unacceptable. Just because a younger person is... well... younger does not undermine their pain or illness. Not to mention the receptionist at the desk completely lacked compassion and absolutely did not care about the patients in the waiting room and probably shouldn't be employed in a place where compassion is something that is necessary...like a hospital. I manage in the customer service industry and if any of my associates behaved the way she did, I'd have them written up. I will say that when I was seen, the nurse was PHENOMENAL as was the ultrasound tech. I'd have given five stars if I didn't have to wait so long, especially based upon such obvious discrimination.

The worst hospital to be at. First i waited to be call in (3 hours later). Then I waited another 3 hours to be seen and get a Xray. Then the nurses started getting a attitude because i ask for the person in charge. Then a doctor came in and said we all back up but they have 3 plus doctors in their. He said they where short handed. Then he told me Millard fillmore hospital is backed up so "good luck". Then i ask for my release papers and the nurses where giving me more attitude. They almost refuse to give me the number for the hospital. I will be filling another complaint. I will drive a extra 15 mins in pain to see a better hospital then to EVER COME BACK TO THIS ONE AGAIN.. I didn't even want to give them one star. They deserve NONE.