We brought in our daughter who was throwing up for hours. They were polite and thorough. The nurses took GREAT care of us for the 6 hours we were there. The doctor was courteous and knowledgeable and good with our daughter. This is a small hospital serving a lot of needs. IT is NOT "first come first serve". They take care of urgent problems first. So you may have to wait an unusually long time for a small problem. But that's how it should be. They also seem to have set up an "urgent care" option for less critical emergencies. I am guessing this will help alleviate the wait times.
In all, we always want things done quickly. But when it comes to medical care for my child, I want them done thoroughly, and I have confidence in the care we received on 7/21/2017.
If I could rate this less than one star, I would. I was checked in at the front counter by the most obnoxious, rude, overweight, uncommitted, and unprofessional Hispanic woman who obviously dislikes the human race or perhaps disliked caucasian baby boomers as they were the bulk of patients thus far. I have witnessed pitbulls with better personalities than this charming woman. Ms. Personality handed me a form to fill out. Her directions to me, were, - "fill this out" I did as told, and set down in the very full waiting room. As I sat waiting, a very cordial man setting next to me, quietly told me I was in for a very long wait. I asked how long he had been waiting, and he replied he had been there for three hours. He then looked at me and said, "Oh, you haven't even been given an arm band." He showed me a patient ID arm bracelet he was wearing. I thanked him for the information, and walked back to the front counter to ask Ms. Personality if she could perhaps give me an estimation as to the waiting time. Before I could finish my sentence, she interrupted me, and said, "I don't know-go ask a nurse." I looked at her and told her I would be leaving, and asked if I could have the form I filled out returned to me. ( my SS number was on it) as there was no need for them to have my info. Ms. Personality told me in her charmingly frosty voice, "You can't have it, it is with the nurses." Since my impulse was to reach out and place her in a choke hold, I very politely told her she needed to take a class on how to treat people, that she was the most rude person I had encountered in a long time. Ms. Personality's response was, "Ok." It was her snotty way of conveying her message of, "kiss my ass." I had to laugh, and replied, "No, your really not ok." I exited the hospital and my medical needs were taken care of in Bullhead City by competent people who seemed to like me. My wait time was less than one hour, and although I have never had a need for emergency care, I found La Paz to be a big fat Fail. Take my advice, go else where, as the waiting time in this pathetic hospital is more than driving time to Lake Havasu, or Bullhead City.
On Oct 15 took wife to la Paz hospital...might as will took her to Phoenix or Las Vegas the drive would of been shorter then our wait at this place., the front desk lady is truly a rude and uncaring person.., Has no customer service skills whatsoever not only to us but a few others I over heard her talking to. X ray tech was amazing this is why 1 star. The wait and front desk person is beyond explanation . I am sure there are good folks working here but not near enough. 2 people in a er ????
I had to have a therapeutic phlebotomy and had to leave Havasu to get it done here. Rhonda, Crystal, and Angela were all awesome, fun, kind, and professional. My experience was excellent,
Do not go to the Urgent Care here, they can bill your insurance as an ER visit at their discretion,
but won’t tell you this or give you the option to go somewhere else, do yourself a favor, just make the trip up to Havasu!
The doctor I saw was very unprofessional and basically just didn’t care! He even forgot what my chief complaint was!
The nurse tried to take my blood pressure as I was complaining to the doctor...really??? They tried to discharge me before even seeing the doctor for my x-ray results or even checking my eye out, which was my chief complaint!