Lac+usc Medical Center
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feedback about Lac+usc Medical Center
Staff are Kindly doctor are nice with PATIENTS and the family explain everything very well. And they answer the questions of the PASIENTES and relatives. I like how they care and they care about my dad.
I have been here multiple times with kidney problems and every time the staff and doctors have been great the emergency care might be a wait but it is a general hospital you know that you might have to wait hours. Aside of thay the care was great when treating my kidney issues.
This is by far the best hospital and I will never go anywhere else for care. In particular I recommend their emergency department if you have a critical injury or serious health concern. I love the availability of specialists they have and their excellent quality with the level of concern for patients. I had a miscarriage about a month ago and recently sustained a very severe burn on my hand. Each time I felt well taken care of and like I was receiving the best care available. Also, four years ago I had my son at this this hospital and that was an amazing experience as well. If I have more children I well definitely be returning to birth them at at LAC + USC.
The good often makes up for the bad but the bad is starting to eat away at me. I have been a patient here for 2 years.
First - if you ever have breast cancer, be VERY weary of the breast fellows. They have limited competence. You will end up with one "professional" side of your chest and a very crude "general surgeon" quality side on the other. They don't seem to care about cosmetic results. I deeply regret having Dr. Burgers operate on me. Also, post-surgery care has been lame. They just feel around to make sure the cancer doesn't come back, but any other issues and lower quality of life/posture/health/swelling related to having surgery - 6 months after your surgery date, nobody will give a **** about you.
Many of the doctors are condescending, as if all low income people are morons that don't understand anything or know how to write. I don't appreciate this..... they will withhold information and not explain things fully thinking your little low income brain must not be smart enough to handle it. Obnoxious. One doctor handed me a pathology report and warned "there are a lot of big words in this!" thanks, dude.
Doctors here area also poor listeners. On several occasions, I've had my words twisted and altered in the clinician notes (you can read these online). There is one man in particular at Urgent Care who always types something different than I say in the computer i.e "pelvic pain" when I said "abdominal." it can alter the course of care received. Then, a lot of misinformation is in your file.
In general, unless your problems are serious/life threatening/cancer, expect for doctors to be dismissive of you.
LAC/USC claims to exist to serve the community, but really, the low income community is serving doctors with experience. First and foremost that is more important to this hospital - providing young doctors with experience. Your care, and the long term effects on you, don't matter to them.
My grandma was referred to Urgent Care for a Glaucoma Evaluation because the pressure on her right eye was extremely high. As our first time here, we understand it’s a process for paper work to be filled and demographics & insurance information to be put in the computer. However the staff is so rude and show no compassion towards people. (I say staff because all the ladies in the front are gossiping, eating and being on their). My grandma is a 95 year old disabled woman, who can’t see, hear, and can’t even walk on her own. With our guidance my grandma is only able to move around. The lady who attended us, was inpatient when my grandma had to sign, she spoke to us with an attitude, her tone of voice was unprofessional and her body language of eyes rolling and head moving was unacceptable. I don’t come here to argue but I don’t understand how there are people in the wrong positions. So sad to see staff who has lost the hospitals values and mission.