Lake Pointe Medical Center
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Address

6800 SCENIC DR, ROWLETT, TX 75088 USA

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Phone

(972) 412-2273

Emergency service available

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Consumer feedback about Lake Pointe Medical Center

Aaron Clark
Aaron Clark

2 out of 5 stars

posted 1 week ago

I would avoid getting any MRI work done here. Previous ownership Lake Pointe radiology charged $400 for the same MRI I needed with no insurance. Unfortunately, my appointment wasn’t until March after Baylor Scott and White took over. That same MRI with BCBS cost $2,536.02. Since they recently took over the business they weren’t able to tell me the cost of the MRI before I had it done. I figured it couldn’t cost more than $400 since I had insurance. What a surprise I got when I opened my bill and discovered they charged almost 600% more. Beware!

Glenn Hargrove
Glenn Hargrove

1 out of 5 stars

posted 2 weeks ago

I took my wife there last night with severe sciatic nerve pain. We arrive a little before midnight. We finally left at 2:30 without seeing a doctor. There were a couple of patients that came in after us that were seen and should have been. One was a senior with dangerously high blood pressure and the other was a guy in his 30's that thought he was having a heart attach. I have no problem with these folks taking precedence over my wife. However I do have a problem with taking a child with some kind of rash on her arm and a pregnant woman who was about 20 and watched and laughed at videos on her cell phone while she was waiting. After about 2 hours I asked the ER nurse when she thought we would be able to see a doctor. She proceeded to explain to be she did not know since it was not based on the time you had been waiting but rather on the urgency. I guess a senior citizen with severe pain is not a high priority. I thought this hospital would improve once it became Baylor/Scott/White but apparently not. Although this hospital is very convenient to us I will do all I can to avoid this hospital in the future.

Lauren Logan
Lauren Logan

2 out of 5 stars

posted 1 week ago

The only reason I gave two stars vs one is because some of the staff and doctors are fine. The ER was nasty though. One part of the floor was sticky, another part had blood on the floor. I told the nurse that admits patients and after being there for a few hours, the blood was never cleaned. It was possibly busy, but I’d think blood on the floor is a big deal as it’s highly infectious plus, there was a toddler running around with no shoes on in the ER and no one said a word. To me, if the floor can’t be bothered to be cleaned, how are the opretories maintained? Do I trust that they keep it clean? No. I had to go sit outside of the ER to wait because I was grossed out by the lack of cleanliness. Staff was ok otherwise.

Jazzy J CR
Jazzy J CR

5 out of 5 stars

posted 1 month ago

I'm not making a review for the hospital, this is for the lady working the Starbucks on 5-29-18, I came in tired and with little money. She gave me options on what I can afford, because I needed something with my medication. She was so kind, and helpful. I appreciate her very much, it is the little thing that can make a person day, and she did for me. Thank you, the Chicken & Dumplings was awesome and I did eat the vegetables.

Chris Stogner
Chris Stogner

1 out of 5 stars

posted 3 months ago

I'm giving one star only because I can't give zero stars. My son had surgery there two years ago. While his stay in the hospital was fine and his nurses were great, their billing department is lacking to say the very least. More than two years have passed so I assumed we were finished paying what we owed to the people we owed. Recently I received a bill for $4000 with a demand to have it paid immediately. I cannot imagine why it has taken TWO YEARS to get this bill to me. And if you aren't able to pay the amount they would like you to pay per their terms for payment plan, they will not accept a number you can handle more comfortably. I tried to go online and my options are to pay in full or pay the amount they have determined to be acceptable for a payment plan. It's the principle of the thing now.