Lake Pointe Medical Center
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6800 SCENIC DR, ROWLETT, TX 75088 USA

Address

6800 SCENIC DR, ROWLETT, TX 75088 USA

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Phone

(972) 412-2273

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Consumer feedback about Lake Pointe Medical Center

Stacy Chenault
Stacy Chenault

5 out of 5 stars

posted 2 months ago

I very recently had my daughter there and they were awesome! Everyone was so nice. This was our first baby and they made me feel so comfortable. If I needed anything they made sure I got it. I had a c section and they took such wonderful care of me. They even gave my husband and I food to take home with us so we wouldn't have to cook dinner that night! We were shocked by that. I would definitely recommend them to use if you have a baby. I couldn't have been any happier with my experience. And it made me so happy that they made my first childbirth such a wonderful experience.

Chris Stogner
Chris Stogner

1 out of 5 stars

posted 1 month ago

I'm giving one star only because I can't give zero stars. My son had surgery there two years ago. While his stay in the hospital was fine and his nurses were great, their billing department is lacking to say the very least. More than two years have passed so I assumed we were finished paying what we owed to the people we owed. Recently I received a bill for $4000 with a demand to have it paid immediately. I cannot imagine why it has taken TWO YEARS to get this bill to me. And if you aren't able to pay the amount they would like you to pay per their terms for payment plan, they will not accept a number you can handle more comfortably. I tried to go online and my options are to pay in full or pay the amount they have determined to be acceptable for a payment plan. It's the principle of the thing now.

Aaron Clark
Aaron Clark

2 out of 5 stars

posted 3 months ago

I would avoid getting any MRI work done here. Previous ownership Lake Pointe radiology charged $400 for the same MRI I needed with no insurance. Unfortunately, my appointment wasn’t until March after Baylor Scott and White took over. That same MRI with BCBS cost $2,536.02. Since they recently took over the business they weren’t able to tell me the cost of the MRI before I had it done. I figured it couldn’t cost more than $400 since I had insurance. What a surprise I got when I opened my bill and discovered they charged almost 600% more. Beware!

Jasmine Gonzalez
Jasmine Gonzalez

1 out of 5 stars

posted 1 week ago

I was rushed to the hospital last night due to labor back pains. The nurses were nice but one of them kept telling me to take ibuIbupro when in reality I can't take that. It will cause a miscarriage. The on call doctor for labor and delivery was just plain old rude. He was completely unprofessional. I plan on having my daughter there but this time I'm making sure my doctor and my nurses are there that are assigned to me. I've never experienced unprofessionalism like how I did last night. Labor and delivery needs to check their doctors and nurses asap.

Glenn Hargrove
Glenn Hargrove

1 out of 5 stars

posted 3 months ago

I took my wife there last night with severe sciatic nerve pain. We arrive a little before midnight. We finally left at 2:30 without seeing a doctor. There were a couple of patients that came in after us that were seen and should have been. One was a senior with dangerously high blood pressure and the other was a guy in his 30's that thought he was having a heart attach. I have no problem with these folks taking precedence over my wife. However I do have a problem with taking a child with some kind of rash on her arm and a pregnant woman who was about 20 and watched and laughed at videos on her cell phone while she was waiting. After about 2 hours I asked the ER nurse when she thought we would be able to see a doctor. She proceeded to explain to be she did not know since it was not based on the time you had been waiting but rather on the urgency. I guess a senior citizen with severe pain is not a high priority. I thought this hospital would improve once it became Baylor/Scott/White but apparently not. Although this hospital is very convenient to us I will do all I can to avoid this hospital in the future.