Lake Pointe Medical Center
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feedback about Lake Pointe Medical Center
I very recently had my daughter there and they were awesome! Everyone was so nice. This was our first baby and they made me feel so comfortable. If I needed anything they made sure I got it. I had a c section and they took such wonderful care of me. They even gave my husband and I food to take home with us so we wouldn't have to cook dinner that night! We were shocked by that. I would definitely recommend them to use if you have a baby. I couldn't have been any happier with my experience. And it made me so happy that they made my first childbirth such a wonderful experience.
I'm giving one star only because I can't give zero stars. My son had surgery there two years ago. While his stay in the hospital was fine and his nurses were great, their billing department is lacking to say the very least. More than two years have passed so I assumed we were finished paying what we owed to the people we owed. Recently I received a bill for $4000 with a demand to have it paid immediately. I cannot imagine why it has taken TWO YEARS to get this bill to me. And if you aren't able to pay the amount they would like you to pay per their terms for payment plan, they will not accept a number you can handle more comfortably. I tried to go online and my options are to pay in full or pay the amount they have determined to be acceptable for a payment plan. It's the principle of the thing now.
What an awesome experience we had here! My wife had surgery here on a monday. Every person connected with the hospital was very kind and very professional. We stayed thru Wednesday and they made every effort to make sure we were comfortable. Left on Wednesday and hope someone sees this and ignores the bad comments. Those that have bad experiences will complain but the ones that are happy seem to forget. GOD BLESS!
If your standard for excellent medical care includes cockroaches, exposed medical waste, black mold, and staff abuse, Baylor Scott & White is the place for you. From my personal experience, BS&W provides the next best thing to a festering cesspool as medical care is concerned. You would be better off having surgery in a bus station men's room in Istanbul.
I was cattle prodded in by the nurse that was assigned to me on the day was seen. She had poor bedside manner, & she didn't even speak to me when she approached my room. Then, I was rushed in & out of the CT dept, like I was in the techs way! The doctor made me feel like I was imagining my symptoms. I've been a Baylor in Dallas patient for years! So, in the future, I'll be going to Baylor in Dallas. This way I will be treated like i'm someone special..Cause Baylor in Rowlett, is NOT interested in treating people kindly & professional.