The staff deserves 5 stars, front desk ladies and nurses are very kind and welcoming. Unfortunately, even though customer service is important, it is not why most people would choose a certain emergency room over another one. I visited the emergency room for severe dental pain I have been suffering from for 3 days (on a long holiday weekend) with very little sleep and not being able to eat. I was seen by the assistance physician Nicole Wallace. She shined her flashlight inside my mouth for about 5 seconds, and advised she did not observe any dental abscess so she was going to give me something for my pain there at hospital. I advised her that there was an abscess right under that tooth in my gum (it is hard to miss). She then acted surprised and advised she would prescribe antibiotics and give me something for my pain there at the ER, but she made it a point to specify and tell me I AM NOT GOING TO PRESCRIBE ANY NARCOTIC PAIN MEDICATION (at no point during my visit did I ask anyone for narcotic pain medication). Overall, very dissatisfied with the service, and felt discriminated or categorized as a substance abuser. As a matter of fact, I have never used any drugs and I served my Country honorably before becoming disabled and retiring. I pay good money for my own health insurance, and emergency room visits are not cheap at all. The least a Physician can do is take a decent look at you and evaluate all factors in a competent way. Will most likely not be returning to this hospital and it is a shame since the nurses and staff are very good. Unless you would lile getting treated as an addict, stay away!