Lakeland Regional Medical Center
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feedback about Lakeland Regional Medical Center
Dr. Patel did my thyroid surgery on Tuesday 11-6-18 and the staff and everyone took very great care of me. A very special thank you to Ms Angelica and Ms Susan for taking very good care of me and thank you for being the best nurses to me. And thank you to Ms. Amber Odom helping take care of me as well. I wish we had a great hospital over here in my area like the staff here. A very big thank you for being the best hospital in the world. Thank you so much.....
Thank you so much
Crystal Ann Melvin
No Handicap Parking, Not ADA compliant and they charge for parking instead of providing parking.
I am handicap with a heart condition and physical disabilities and I have a handicap placard. Lakeland Regional Hospital, the only hospital in 30 miles of me does not have handicap parking nor parking near the emergency room. They used to have free valet parking, now they are charging $5.00 to park the cars and this is discriminating to me as I am finically challenged and unable to afford to park my car, nor can I park my car in the parking garage and walk from the garage, into the main hospital, out the door, down the sidewalk then to the emergency room. This is obscene. I had to wait in my car while my son and mother came so my son could park my car so I could be treated at the emergency room of our hospital. Physically and financially discriminating to me and I'm sure I'm not the only person this effects. I called and asked about the parking and was told, have to park in the parking garage and walk all that way into and out and down to the ER
They've grown too large and are too disconnected. One area doesn't know what the other is doing. Too many departments contracted out. They lost my loved one's personal belongings not once, but twice! They failed to transfer on another occasion as they were in a hurry to move him to a rehab while i was out of town. Lady at front desk was on her phone texting someone and I had to wait to speak with her. Too bad, was a nice place when it was smaller.
Update 12/07/18 My loved one is back in the hospital there. SpSpole to a social worker and asked her simply to contact Security and let her know he was back in the hospital and return his item. She would not. Seriously, just let them know he is there and return his item. This place is very disconnected and cannot provide even simple customer service tasks.
Staff are all very easy to work with. They make it as easy for me as going to the doctor can be. Clean, orderly, efficient and I am well satisfied.
The staff deserves 5 stars, front desk ladies and nurses are very kind and welcoming. Unfortunately, even though customer service is important, it is not why most people would choose a certain emergency room over another one. I visited the emergency room for severe dental pain I have been suffering from for 3 days (on a long holiday weekend) with very little sleep and not being able to eat. I was seen by the assistance physician Nicole Wallace. She shined her flashlight inside my mouth for about 5 seconds, and advised she did not observe any dental abscess so she was going to give me something for my pain there at hospital. I advised her that there was an abscess right under that tooth in my gum (it is hard to miss). She then acted surprised and advised she would prescribe antibiotics and give me something for my pain there at the ER, but she made it a point to specify and tell me I AM NOT GOING TO PRESCRIBE ANY NARCOTIC PAIN MEDICATION (at no point during my visit did I ask anyone for narcotic pain medication). Overall, very dissatisfied with the service, and felt discriminated or categorized as a substance abuser. As a matter of fact, I have never used any drugs and I served my Country honorably before becoming disabled and retiring. I pay good money for my own health insurance, and emergency room visits are not cheap at all. The least a Physician can do is take a decent look at you and evaluate all factors in a competent way. Will most likely not be returning to this hospital and it is a shame since the nurses and staff are very good. Unless you would lile getting treated as an addict, stay away!