Lakeland Regional Medical Center
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1324 LAKELAND HILLS BLVD, LAKELAND, FL 33805 USA

Address

1324 LAKELAND HILLS BLVD, LAKELAND, FL 33805 USA

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Phone

(863) 687-1100

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Consumer feedback about Lakeland Regional Medical Center

Anthony Jansky Iii
Anthony Jansky Iii

5 out of 5 stars

posted 12 hours ago

My mother enter the new wing 10/10/18. She was immidiately sent to the 8th FL. She was tended to by 3 shifts of nurses 2 that really set us at ease with their care of her. Elizabeth (Liz and Brittany. They were compassionate to her needs. Then on 10/14/18 mom went to the East 3rd floor advance living for hospice, where the care from Robin and Barbara just continued the exceptional care of not just my mom but of my father who would not leave mom's side. This was as aweful of a week for my family was just as comforting for all of us to see the care that all involved showed. From the bottom of mine and families heart THANK YOU. GOD BLESS.

Starlit November
Starlit November

1 out of 5 stars

posted 1 month ago

I'd give you zero stars if the option were there. I have sat on hold for 20 minutes trying to speak to someone in Billing and I'm still on hold. Your hold announcements are literally the most annoying thing to listen to whilst waiting. They're obnoxiously loud and completely non-conducive to helping people who are waiting in queue. Wait time has now increased to 25 minutes since beginning this review. This is discourteous and unprofessional. I have now hung up the phone. That was my third call so if you don't get your money, blame your customer service (or lack thereof). As far as your emergency room staff/physician, they gave my daughter NOTHING to alleviate pain for a BROKEN ELBOW!! Are you kidding me???? Is this what emergency health care has come to? Even broken bones don't warrant something for pain? Unbelievable. Hospitals care more about $$ than they do about helping people.

Luis Aldahondo
Luis Aldahondo

1 out of 5 stars

posted 4 months ago

The staff deserves 5 stars, front desk ladies and nurses are very kind and welcoming. Unfortunately, even though customer service is important, it is not why most people would choose a certain emergency room over another one. I visited the emergency room for severe dental pain I have been suffering from for 3 days (on a long holiday weekend) with very little sleep and not being able to eat. I was seen by the assistance physician Nicole Wallace. She shined her flashlight inside my mouth for about 5 seconds, and advised she did not observe any dental abscess so she was going to give me something for my pain there at hospital. I advised her that there was an abscess right under that tooth in my gum (it is hard to miss). She then acted surprised and advised she would prescribe antibiotics and give me something for my pain there at the ER, but she made it a point to specify and tell me I AM NOT GOING TO PRESCRIBE ANY NARCOTIC PAIN MEDICATION (at no point during my visit did I ask anyone for narcotic pain medication). Overall, very dissatisfied with the service, and felt discriminated or categorized as a substance abuser. As a matter of fact, I have never used any drugs and I served my Country honorably before becoming disabled and retiring. I pay good money for my own health insurance, and emergency room visits are not cheap at all. The least a Physician can do is take a decent look at you and evaluate all factors in a competent way. Will most likely not be returning to this hospital and it is a shame since the nurses and staff are very good. Unless you would lile getting treated as an addict, stay away!

William Ribkee
William Ribkee

5 out of 5 stars

posted 1 month ago

Staff are all very easy to work with. They make it as easy for me as going to the doctor can be. Clean, orderly, efficient and I am well satisfied.

Wick Workman
Wick Workman

5 out of 5 stars

posted 5 months ago

I fell off our roof onto our pool deck and broke three vertebrae and split my skull open. The busy ER whisked me through into treatment. I spent six days between ICU, and and regular rooms. Every employee asked if they could do anything more for me, even the housekeepers. The care was incredible to a person and the follow up was outstanding. Fortunately my nerve damage was minimal and I walk unencumbered.
The difference between the new attitude and operations of this health system and its formers self are remarkable. The new CEO is visible, respected and demands patients are the priority. In my opinion this is the only true Patient CARE facility in Polk County. I would go nowhere else.