5 stars for the billing department. It's rare to have a good experience with a billing department, that's why I felt I needed to write this review. We worked with one of their financial advisers Brandon and he was fantastic - helpful, informative, quick to respond, very helpful when it came to how to afford the visit; all the things you never seem to get when it comes to bills so I was more than pleasantly surprised.
5 stars for the ER receptionists. They were friendly, helpful, and informative.
3.5 stars for the ER staff. Took my husband in for a foot injury due to a water skiing accident and while the nurses and doctors were friendly, they didn't ever clean up or wrap his foot, which was still pretty bloody from the accident. So we left with his foot still dripping and had to run to the store to buy gauze and alcohol wipes - seemed odd that they didn't do that in the hospital. And while the nurses were friendly and cordial, they were constantly staring at, and typing on, their computers while talking to us. I get it, they have to document everything in a hospital, but a more patient focused facility might actually talk to the patient, not at the computer. Just food for thought.