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feedback about Lakeview Hospital
5 stars for the billing department. It's rare to have a good experience with a billing department, that's why I felt I needed to write this review. We worked with one of their financial advisers Brandon and he was fantastic - helpful, informative, quick to respond, very helpful when it came to how to afford the visit; all the things you never seem to get when it comes to bills so I was more than pleasantly surprised.
5 stars for the ER receptionists. They were friendly, helpful, and informative.
3.5 stars for the ER staff. Took my husband in for a foot injury due to a water skiing accident and while the nurses and doctors were friendly, they didn't ever clean up or wrap his foot, which was still pretty bloody from the accident. So we left with his foot still dripping and had to run to the store to buy gauze and alcohol wipes - seemed odd that they didn't do that in the hospital. And while the nurses were friendly and cordial, they were constantly staring at, and typing on, their computers while talking to us. I get it, they have to document everything in a hospital, but a more patient focused facility might actually talk to the patient, not at the computer. Just food for thought.
I gave birth to a healthy baby girl here. The staff was absolutely amazing and respectful of my wishes throughout the entire stay. I wanted a natural childbirth, and the midwife and nurses did everything to have my experience be the best. I felt very safe and confident if an emergency were to occur.
Today I had a surgery with Dr. Todd, great doctor and also the hospital organization was fantastic. The nurses were very nice, very professional. I really appreciated the hospitality.
Technology is great when it works and great work when it doesn't. After using an automated registration kiosk upon entering the ER, I was told by the admitting nurse that the kiosk I just entered all of my info into was not working and we'd have to do it all over again. That's a waste of money and resources by the hospital that are being passed onto the patients. Secondly, my son was seen by the ER nurse and a Physician Assistant. While the treatment administered was okay, apparently this hospital only "consults" with MD physicians and lets everyone else do the work and then bills as if the MD actually did the work. If I'm being billed for services by a physician, I expect to be treated by a physician.
Update 11/16: I was able to sit down with Zach the head of the billing department. He was very nice, listened to my experience, took care of the mistake, and apologized for the inconvenience. I was so glad to proven wrong about this hospital after having loved my care so much. After talking to Zach we would return to Lakeview knowing we would have him there as a resource if mistakes were made again.
This is a tough review to write, because in terms of maternity care I would give them 10 stars. However the billing department has just made so many errors, its not worth it for us to ever use them again. Which is unfortunate because we are close and loved the caregivers. We had so many mistakes made with our bill following my sons delivery we had to return numerous times and speak with them, and correct the mistakes. We were told we were paid in full and done. But months later random bills kept coming that we have had to go back and forth with a million times with them and our insurance companies. I returned shortly after the baby for a gallbladder removal and we had the same issues all over again. Its now a year later and we just received another new charge from them, after calling my insurance company the representative said they received over a dozen bills from lakeview from my delivery alone (many of which were denied as duplicate charges). Its sounds like they just try to take advantage, and hope you are too lazy, scared, or confused to look into it. The woman that ran the billing department once told us "she's just not great with numbers" after we pointed out a large math error on our bill which may by the root of their problems? I wish the billing could be more clear and honest because I LOVED THE NURSES there and would love to have all my deliveries there in the future, but I'll travel to go somewhere with more straightforward and honest billing practices.